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All 7 Lexington hotels

Holiday Inn Express Hotel & Suites: Traveler Reviews

2.5 of 5
131 Innkeeper Dr, Lexington, SC 29072
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Ranked #4 of 7 hotels in Lexington
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56 reviews from our community

    Trip type
Traveler rating
    24
    11
    8
    5
    8
Date Rating
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Very Dissapointed - Nasty”
1 of 5 stars Reviewed September 24, 2012

This was the first time we had ever stayed at this location and it had received good reviews. The check in staff was very nice. They upgraded us to room 301. We arrived at the hotel around 6pm. Once we got to the room, we were very disappointed in the condition and appearance of the room and hallway. The hallway had several areas of peeling wallpaper and what looked like mold. The room had the same problem and stains on the ceiling on what appeared to be a leak. The morning we checked out I had 4 bug bite marks on one foot that could have been bed bug bites. I did not inspect the mattress. The worse part was down on of the bedroom walls nearest the right side what look like BLOOD spatter down the wall. This was VERY disgusting. It looked like the room was not well taken care of. THIS WAS A UPGRADE? During checkout I asked for the Manager. The manager was not available, but a man that said he was the Accountant came out to talk with me. I explained to him all my concerns and he assured me that the Manager would be in contact with me. It has been 7 days and have not heard from the MANAGER. VERY DISSAPOinted that I HAD to PAY OVER $120 for this room. I wold be EMBARRASSED to rent this room to anyone much less as a UPGRADE to a PLATINUM Reward member. ROOM 301. DO NOT STAY at this hotel!

Room Tip: Do not stay in Room 301.
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  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Alpetvet about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Good value hotel around Columbia, South Carolina”
4 of 5 stars Reviewed September 20, 2012

We booked a one night stay in this hotel at the beginning of September 2012 on our way back to Canada after our cruise. From Port Canaveral, we reached this location in about 8 hours. We got this hotel for about $60 plus tax through hotwire. The room was spacious and included 2 queen beds, a microwave and mini refrigerator. Our room was on the third floor. There was only one elevator servicing the building. For the night we stayed, it was not a problem. Our room was very clean and it appeared the room was renovated recently. Internet was free through wifi. Connection speed was good.

There are a few restaurants within walking distance of the hotel. As well, there is a Walmart across the street.

The complimentary breakfast in the morning was adequate. It included the usual eggs, sausages, pancakes, muffins, cereals and fruits. Coffee and tea were available all day. We would stay in this hotel again.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MCC2000 about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
“Wonderful guest service!”
5 of 5 stars Reviewed August 26, 2012

Stayed here while in the area and was very pleased. Kim and Julie were both extremely pleasant and helpful, obviously very guest service oriented! They both made me feel right at home. The location was easy to find, near lots of shopping and restaurants, with plenty of parking available. The room was attractive and clean, and had everything that you could need. The bathroom was also clean, and had plenty of room. Did not have the complimentary breakfast as I was running late, but it appeared to be well stocked, and looked inviting. I would not hesitate to stay here on another trip. Again, I want to thank Kim and Julie for their hospitality and friendliness!

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Murray2417 about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Same good southern hospitality”
5 of 5 stars Reviewed August 23, 2012

This is our sixth stay at the Holiday Inn Lexington SC and as ever the rooms are clean, the staff polite cheerful and helpful; particularly at the front desk and the buffet breakfast excellent. It is a great place to stay if you are visiting Columbia or anywhere else in South Carolina. Charleston is about a one hour forty-five minute drive. There is plenty of choice of restaurants near by as well as a shopping centre with Walmart, TJ Max, Publix, dress barn etc. Down Town Columbia is about 20 minute drive for serious shopping and Lake Murray is 10 minutes drive. 15 minutes from Columbia Metropolitan airport. The hotel although a chain has a family atmosphere. The Swimming Pool was clean as was the whole pool area.

Room Tip: For a family of 4 the most spacious room is on top floor, over looking the front of the hotel. The...
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JoanneNicola about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Collinsville, IL
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Filthy Hotel - Carpets in common areas and rooms stained, need vacuumed, hotel smells of cigarettes & air freshener”
1 of 5 stars Reviewed August 22, 2012

OMG, where do I start? I wish I had read the reviews on this hotel, I mistakenly assumed that because I had stayed at other HIE express locations and been satisfied this experience would have been the same. Not so.

The carpet is stained throughout the property, common areas as well as guest rooms. The PTac A/C units are loud and squeel and screech all night long. The hotel hallways appear to have not been vacuumed any time recently, the hotel smells of cigarettes throughout. The rooms smell like cigarettes masked by air freshener.

The night clerk, "Bob" is as clueless as they come. I asked for a room change and he did not check to see if the second one was any better.

So unhappy, I would rather sleep in my car and may do just that.

Do not stay here!!!

  • Stayed August 2012, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Barbara D about Holiday Inn Express Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review
September 11, 2012
Dear Barbara D,

Thank you for taking the time to convey your comments regarding your recent stay with us. It's disappointing to hear about your experience at our hotel. I would like to address your concerns in further details and have sent you a private message to obtain more information regarding your stay.

I look forward to hearing from you and being of further assistance.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Holiday Inn Express Hotel & Suites

Also Known As:
Holiday Inn Express Hotel
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Lexington
Lexington Holiday Inn
Holiday Inn Lexington
Address: 131 Innkeeper Dr, Lexington, SC 29072
Phone Number:
Region: United States > South Carolina > Lexington
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 hotels in Lexington
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Welcome to Holiday Inn Express Hotel & Suites, Lexington South Carolina. Our beautiful property is located in Lexington, which is located within 15 miles of downtown Columbia, SC.Holiday Inn Express Hotel & Suites is centrally located in the town of Lexington, and offers lodging accommodations for corporate, leisure and groups. Our three story hotel offers a selection of king, two queen beds or wheelchair accessible rooms and/or suites to meet everyone's needs. Each of our tastefully decorated rooms and suites are equipped with in-room coffee makers, irons & ironing boards, hair dryers, refrigerators & microwaves, and 32' LCD TV In standard rooms and 37' LCD TV in suites with cable, CNN, ESPN, HBO and 48 cable channels and more. Holiday Inn Express Hotel & Suites offers a boardroom (accommodating up to 12 persons), as well as a large meeting room accommodating up to 100 persons. Catering and audio visual are provided upon request.Whether your visiting Columbia for business or pleasure, take time to enjoy our seasonal outdoor pool and fitness facility. Join us for our excellent Express Start breakfast buffet served daily from 6:30 a.m. until 9:30 a.m. Holiday Inn Express Hotel & Suites is conveniently located to all types of recreational venues to include beautiful Lake Murray, several theatres for the performing arts and Lexington County's award winning historical museums. We sincerely hope you'll enjoy your stay. ... more   less 
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