My husband and I planned a vacation in Charleston, but wanted to take a day or two to get away and just relax on the beach. We discovered the Sanctuary through tripadvisor and it was exactly what we were looking for. However, because of the cost, it took us a while to decide whether to book it or not. WE ARE SO HAPPY WE DID! Though we only stayed one night, we both agreed it was by far the best part of our vacation. The service was outstanding, probably the best we've ever had, (and we've stayed at many excellent hotels). We felt welcome the second we arrived. Will, at the front desk, checked us in and upgraded us from a gardenview room to an oceanview room, telling us that since it was our first time staying there and we were only there for one night, he wanted to be sure it was a special experience. It certainly was. (By the way, once we explored, it looked to us like no matter where your room us you would be treated to a nice view). Will also offered to make us reservations for dinner that night, and later he arranged for us to have a late checkout the next day, so that we could enjoy the beach and hotel as long as possible. All of the hotel employees we encountered were helpful and friendly.
The pool area was lovely- two pools, one for adults only which was nice touch. Plenty of chairs and umbrellas and most importantly, a view of the ocean. However, the beach was so gorgeous that we pretty much spent all our time there. The hotel has beach service, and the minute we stepped off the boardwalk someone was waiting to set us up with cushioned chaise lounges under a shade umbrella. We had no trouble getting a spot both days- once in the morning and once in the afternoon. We stayed midweek, and the hotel (and entire beach for that matter) never felt crowded even though there were lots of people about. We saw many people riding bikes up and down the beach (you can rent them somewhere- not sure if there is a fee or not), and lots of families and couples. Though there were lots of children around, it never seemed to get loud or rowdy. It was the perfect relaxation spot.
The accommodations were excellent. The room was clean, comfortable, spacious, and decorated well- very pretty and elegant without being super fancy! The bathroom was wonderful. The view of the ocean and the hotel grounds from our private balcony was beautiful. There are several places to sit outside and just take in the view. Both my husband and I could not remember the last time we'd seen so many stars! At night we returned to the room to find soft, peaceful music playing as part of the turn-down service. It was so relaxing- I honestly felt like I was in a spa. It was the perfect way to wind down from a long day.
The only "complaints" we could come up with were the following: we ate the breakfast buffet at the hotel restaurant, The Jasmine Porch and felt that other than the delicious french toast it was just okay. ( We are breakfast buffet snobs since we've had some outstanding ones though)! Also the poolside grill had great service but the food was just okay, and the drink we ordered beachside was very expensive. Lastly, the bed was not by any means uncomfortable, but wasn't as comfy as I expected for such a luxurious resort. The bedding was great, but the mattress wasn't as good as we've slept on in other nice hotels. But these are really all just small potatoes compared to all of the fantastic things we experienced at The Sanctuary.
We had an amazing time at The Sanctuary and are hopeful we can return again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.