When we made the reservation, we were told that there were three levels of accommodation and we chose the middle - which was said to be partially updated and very nice. It indeed had new floors and countertops and relatively new appliances. But beyond that, I would hate to see the lowest level, as our condo was sparsely decorated, cheap furniture, an old mattress, the smallest flat panel TV I have seen, an extremely uncomfortable chair in the living room, and a cable just kind of running along the floor board in the bedroom. There was one sharp knife in the drawer, and generally the kitchen was poorly equipped. It had a VCR - wow how 90s! We have rented resort managed condos owned by individual owners at Hilton Head, Ocean Isle, Emerald Isle, Isle of Palms and this was the worst overall and by far the worst value for the money. For many years we owned a condo at Chetola in Blowing Rock and rented it through their resort program - they would have never allowed a condo like this to be in the program. We would not recommend renting through Kiawah to anyone, this condo was a terrible value for the money.
We filled out their survey with essentially the same comments as above and never heard anything back. This was a terrible value.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I want to sincerely apologize about your disappointment with your accommodations and the lack of response to the survey you filled out. I would appreciate the chance to email or speak with you directly regarding your experience in more detail so I can further look into your accomodations.
Director of Guest Service
Kiawah Island Golf Resort
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.