Kiawah island is a very nice place but I am extremely disappointed in a couple aspects of our stay. I have a few simple pleasures in my life, and one of them is having a nice glass of wine in the evenings while getting ready for dinner. Because of this my husband and I always bring a bottle of my family's winery's wine in a little case with two simple wine glasses, cork screw and vacuum pump. This bottle lasts us for several days, so it's not that we are alcoholics or something. It's just a nice ritual that I savor and enjoy.
The first night at the Sanctuary while we were getting ready to go to my husbands company reception, I unpacked our little bar and poured my wine into one of the glasses I brought. But then I noticed that the room came with some glasses. They were nicer quality so I poured the wine out of my glass into one of theirs to enjoy the better experience. I ended up taking that glass down to the reception and forgot to bring it back to the room. We stayed for three nights. At some point the maid must have thought our glasses belonged to the resort because when we checked out today they were gone.
I understood this to easily happen, but considering the high expense of the resort, and especially the extremely high prices of everything you have to do while there, such as eating, drinking, and activities, I fully expected the resort management to accommodate us with some replacement glasses for our trip.
Instead the manager on duty instructed the reception staff person to tell us they have to spend a couple days looking for our glasses and would have to send them to us. I said they weren't expensive or special glasses, just glass travel wine glasses,and the point was, we needed them while traveling. No matter how much I tried to explain my point, it didn't matter. I couldn't have simply taken the glass from the room, but my principals won't let me do that.
Why didn't they just give us a couple glasses for our trip? It would have been the simple, gracious thing to do. But it just goes par for the course at Kiawah. They nickel and dime you on everything...$14 for a cocktail...extreme high prices on so so food at Jasmine Porch. I got the low country sampler, and it arrived seeming like it was plated in advance. The dishes did not seem freshly prepared.
We spent about $600.00 at Kiawah on resort services for a three night stay. This does NOT include our room charge. And we did not play the Ocean course..only none holes at Osprey because we got rained out. We did not eat at the most expensive restaurants like the Ocean room or the Atlantic room. Just small incidentals mostly, lunch at the pool, dinner one night at jasmine porch, coffee and muffins at the ice cream shop for breakfast.
It's not about the money. It's about principal of gracious hospitality that would should expect at a resort such as this. But the resort is not gracious. They are after your money. They keep options limited on he island so you have to buy from them for everything. And they charge a lot. And then when one of their maids removes personal items from your room, they do not make it right, right away. I wish I had gone against my principals and raced my missing glasses with the glasses that came in our room. At least then I would have been able to enjoy my wine this evening in something other than a plastic cup in the next hotel on the road. But I do have principals, which apparently are not shared by Kiawah Island resort.
Also, the resort seems ready for a renovation. I noticed when we pulled up that the exterior is looking worn in places, and when we got to our room there was a red wine stain on our carpet and mold in the shower grout. I spoke to the bell man about the wine stain and he just said he thought it would be hard to get out. It's time to replace the carpet. You don't expect large stains in the room of this level of resort. Also, my husband and I continually commented to each other how uncomfortable the bed was. Instead of a nice flat surface to sleep on, there are two depressions that your bodies fit in.
We also wished that there was a video library or Internet rental service such as Netflix or amazon, where you could have a better selection of movies and tv series.
It's a beautiful location and a lovely building in general, but the lack of hospitality overtly demonstrated by our wine glass incident, and underlying in the highway robbery they commit with exorbitant prices for everything you need while there clouds my whole review.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.