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“Gorgeous resort, great beaches, but lousy food and service” 3 of 5 stars
Review of Kiawah Island Golf Resort

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Kiawah Island Golf Resort
5.0 of 5 Resort   |   12 Kiawah Beach Dr., Kiawah Island, SC 29455   |  
Hotel amenities
Ranked #3 of 3 Hotels in Kiawah Island
Hamilton, Ohio, USA
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Gorgeous resort, great beaches, but lousy food and service”
3 of 5 stars Reviewed August 8, 2013

My family is staying in Mariners Watch right now. Our villa is great -- one block to beach and to pols/Night Heron Park. But I have been profoundly disappointed in the service I have encountered in the various resort restaurants and facilities. It began when we first arrived and encountered rry rude treatment by e security officers at the front gate, where we had to stop to get a temporary parking pass. I wrote an email complaining about this on Monday but have yet to receive a reply on Thursday. The service in the restaurants has been extremely slow. I might have see it as leisurely if it we did not have a small child who was hungry and then anxious to leave. The final straw tonight was going to to the East Beach Town Center to pick up a family fried chicken meal. Despite arriving at 6 (early, I would think), they were out of chicken breasts. Rather than try to make this right in some way (coming up with alternatives, discounting the meal in some way), I was met with bored indifference. I ended up paying more to try to buy separate meals for everyone. I highly recommend avoiding the food and the resort and going out to Freshfields. For a place this expensive, I expect better treatment.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeVegis01, Manager at Kiawah Island Golf Resort, responded to this review, August 20, 2013
Dear Guest,

I want to sincerely apologize about your disappointment with our service in several areas of the resort and the lack of response to the email you sent us. I would appreciate the chance to email or speak with you directly regarding your experience in more detail so I can immediately address the issues with our team.

Thank you,
Sarah Morgan
Director of Guest Service
Kiawah Island Golf Resort

Email: sarah_morgan@kiawahresort.com
Phone: (843)768-2845
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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340 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Lexington, Kentucky
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed August 5, 2013

I went here for a conference and it was like a gift. A very clean, well kept, upscale resort for unlimited number of adult and children's activities.
The service was outstanding, the accommodations were excellent and elegant. I can't wait to go back to the same conference just to return to this place!!

Room Tip: Scenic view does not mean "ocean view" make sure you ask.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed July 28, 2013

My favorite place in the world, made even better by the service mentality of the staff.
Golf is great, with the instructors at Turtle Point very focused on your enjoyment of the game.
Beach is fabulous, with the island having great natural beauty and wildlife.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colts Neck, New Jersey
Top Contributor
74 reviews 74 reviews
12 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 26, 2013

While visiting friends who live on the island, I had the opportunity to play the River Course twice. First, the facilities leave nothing to be desired. The resturant had a varied lunch menu and a nice selection of beers. The wait staff was very friendly and knowledgable. Secondly, the course was challenging but fair. Due to the temperature, there were coolers every third hole with ice water and towels in ice. The 15th tee was unique to say the least. A staff member was manning a refreshment stand where you could choose rum, vodka or gin punch. If that wasn't enough, there was a shrimp gestpacho with fresh guacamole and fresh cookies. Coming off the 18th green you're met by another staff member who provides everyone with water and scented iced towels. In all candor however, some of these items were a little over he top but for the cost of membership and or daily fees management needs to do something "unique".

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chattanooga, Tennessee
Top Contributor
81 reviews 81 reviews
8 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed July 26, 2013 via mobile

What a terrible disappointment. Got married on Kiawah Beach 11 years ago and was so excited to return with our children for a long weekend and business trip. Upon entering our villa we encountered bugs all over the kitchen counter. Strike one. Immediately phoned the front desk and we were switched to a new villa. As we were unpacking a Palmetto bug was crawling around the bathroom...which was disposed of, but the damage was done. That sent my 10 year old into hysterics. She calmed down until two more Palmetto bugs showed up..Strike two! The last and final straw came when I went to get the shower ready for my daughter and the curtain was filthy...yuck! Strike three! We had had enough. So very disappointed.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MikeVegis01, Public Relations Manager at Kiawah Island Golf Resort, responded to this review, July 31, 2013
We did some research and didn't find your reservation information in our records (i.e. no reservation from the Chattanooga area with anything close to the name on your TripAdvisor post during the month of July). There are a number of companies that rent properties on Kiawah Island in addition to Kiawah island Golf Resort. It's very possible that you may have rented through one of those agencies.

Over the past few years, the resort has made a concerted effort to improve the quality of the rental units on our program. Many of the lesser-quality villas have been removed from our inventory. In addition, we rate our units based on various criteria. Guests can pick between Premier, Deluxe and Resort quality (as well as Oceanfront, Oceanview and Scenic view villas) so guests can choose the type and quality of their villa experience. While there are occasions where quality issues slip through the cracks, we do everything in our power to address these concerns and give the best vacation experience possible.

Since you have a long history with Kiawah, we hope you reconsider coming back to the island. If you book through the resort, we will do our best to make sure you have a a great vacation experience.
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Matthews, North Carolina
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 22, 2013

I went for a healthcare conference the first week of July. It is a cool and very big resort. The beaches are nice but crowded. There are nice restaurants there but they are pricey. i suggest you give into the near by towns , including charleston to eat. there is so much to do in charleston and the surrounding areas. great place for families and pet friendly too. They need more places for fishing.

  • Stayed July 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anderson, South Carolina
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 21, 2013

We have been visiting Kiawah Island for years and just returned from a week's stay. We had a 3 bedroom/3 bath townhouse in Fairway Oaks, one of our favorite locations. As usual, everything was wonderful. Family friendly beach -- our little 2.5 year old found so many friends and we got together with the other families every day. The children had a great time playing with diggers and dump trucks and pails and shovels and the adults enjoyed the sun and the surf and the simplicity of Kiawah. We had dinner one evening at the Ryder Cup Bar, on the patio ... a perfect choice with a toddler! We watched the golfers coming in to the 18th hole, marveled at the pelicans and the ocean view, and enjoyed a great dinner! After eating, we walked for a bit on the totally deserted beach ... heaven!

I would recommend Kiawah Island to anyone looking for a quiet family vacation. I will say that it does help to know the area when choosing accommodations. We have a very good feel for the layout of the island, so we are never disappointed in our rental choice.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kiawah Island Golf Resort

Address: 12 Kiawah Beach Dr., Kiawah Island, SC 29455
Location: United States > South Carolina > Coastal South Carolina > Kiawah Island
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool
Hotel Style:
Ranked #3 of 3 Hotels in Kiawah Island
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kiawah Island Golf Resort 5*
Number of rooms: 580
Reservation Options:
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Also Known As:
Kiawah Island Golf Hotel Kiawah Island
Kiawah Island Resort
Kiawah Island Hotel

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