I have been to Kiawah a number of times over the years, and have always been impressed by its fantastic beach and unique natural setting. This time, my wife and I opted for one of the less expensive Tennis Club Villas. While the staff was extremely polite and professional, and the natural beauty of Kiawah has remained unchanged, I must say we were unimpressed by our accommodations. Our first floor villa was showing its age, especially the windows, two of which had fogged over due to broken seals. More disappointing was the cockroach problem; I had to kill three on our last night there. The staff will tell you that the “palmetto bugs” are an unfortunate downside of the proximity to nature, but I bet the guests in the much pricier Sanctuary Hotel weren’t having to whack anything scurrying across their walls. We should also mention that the staff was nice enough to send us a little anniversary gift box, but the person who delivered it knocked on the door while I was out and my wife was in the bathroom and couldn’t hear the knock. After nobody answered the door, he came into the room to deliver it, thus scaring my wife half to death. We were shocked by the violation of our privacy, and the situation could have been prevented with a simple phone call. Also, we left a small item behind in our room, but were told when we called to ask about it that housekeeping had not found it ... not sure how it would simply disappear.
After discussing the privacy issue with one of the staff, we felt our concerns were not being communicated to management, as other staffers we talked to at checkout were not familiar with what had happened. As such, we thought posting our concerns here would help them address the problems.
Overall, we’re not going to tell you that a visit to Kiawah isn’t a worthwhile and unique experience – it is – but we would not stay at the Tennis Club Villas again, and would caution the management to pay better attention to the fundamentals.
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- Also Known As:
- Kiawah Island Golf Hotel Kiawah Island
- Kiawah Island Resort
- Kiawah Island Hotel