Visited in April 2012 with my husband & 3 kids, age 5, 8 & 10. Rented a condo from the website, thought it would be fairly central, although locations were not clear on the website. Got there and had a beat-up, 80's style condo that was a good 15 minute walk from the main complex and the beach (several rows back from beachfront), across fairly busy roads. I was NOT happy, since making this walk with my kids was not easy. Keeping an eye on traffic, listening to tired, hungry kids complain, and carrying a bag full of towels, sunscreen, and water for the day was NOT my idea of vacation. The beach and pool areas were nice, but nothing that special. I expressed my disappointment on several occasions to the management, and the only response I ever got from the management was "we will pass that on at our next manager's meeting". Filled out an email evaluation after we got home, but never got any response. That's ridiculous at any resort, but especially when you are spending that kind of money. I can't believe they are not more concerned with the happiness of their customers. Really disappointed since I grew up spending my summers in South Carolina and had always heard good things about Wild Dunes, how nice it was, but clearly, it is now WAY overrated. Will never waste my money here again. Enjoyed Kiawah for the first half of our trip MUCH more. If I want to be closer to Charleston, next time I will either stay in one of the hotels in downtown or Mount Pleasant/Sullivan's Island. Wild Dunes is about 20-30 minutes from downtown Charleston.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
August 16, 2012
Thank you for posting your review. From your words above, it sounds as though we had several opportunities to not only set the right expectation for your vacation experience before arrival, but to make it up to you when those expectations fell short upon check in and even after departure. Please accept my sincere apologies for the failure on our end. I would love the opportunity to welcome you back to Wild Dunes to experience the kind of vacation that you expected and deserved at the outset. Please contact me at firstname.lastname@example.org.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.