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“Nice Beach Hotel” 4 of 5 stars
Review of The Palms Oceanfront Hotel

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The Palms Oceanfront Hotel
2.5 of 5 Hotel   |   1126 Ocean Boulevard, Isle of Palms, SC 29451   |  
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Ranked #5 of 6 Hotels in Isle of Palms
Ohio
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
25 helpful votes 25 helpful votes
“Nice Beach Hotel”
4 of 5 stars Reviewed May 3, 2010

This is not a five star hotel but it is a really good beach hotel. We love to stay at the beach but we can not afford the fancy resorts. The Palms is by far the best economic beach hotel we have stayed at. The hotel is clean and kept up. The service is exceptional. The continental breakfast is good. We stayed in one of the inner courtyard rooms on the third floor. These rooms do not have a view of the beach, hence the cheaper price, but you can walkout to a beautiful beach right from the hotel. We had a quite, clean room with good internet just perfect for the end of a day of beach and touristing.

Stayed April 2010, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Manager at The Palms Oceanfront Hotel, responded to this review, May 4, 2010
I would like to thank this guest for their review. I am always happy to read when a guest is satisfied with their accommodations. I am especially grateful to my staff when I read of a guest that was provided with, in this case, "exceptional service". We have a good working unit here at The Palms. Everyone does their part and more to make sure the guests are accommodated and happy. It shows when we receive reviews like this one. The feedback of this guest was greatly appreciated. We look forward to servicing their needs upon their return.
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504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
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English first
Charleston,SC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed April 29, 2010

Stayed overnite with my wife..she wanted to get away for a minute....We live local ..We decided to stay at the Palms Hotel...Good choice for us..Cozy room..not huge,but nice...From the balcony we could see the ocean,side view,100yds away..Great service..it was nice walking on the beach,then walking along Ocean Blvd..Would go there again...

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Assistant General Manager at The Palms Oceanfront Hotel, responded to this review, May 1, 2010
We really appreciate the time this guest took to write a review for our property. I am delighted to see that this guest was satisfied with their accommodations. I am especially happy to see that this guest experienced excellent customer service. We look forward to their return. Hopefully it will be in the near future.
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Raleigh, North Carolina
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed February 22, 2010

One good point, the customer service was great,,, We had a problem with the person that booked the room we traveled from Raleigh NC and they were almost an hour behind us so we needed to go ahead and check in, the staff was nice enough to confirm with the person over the phone that booked the room and let us check in while we waited for the rest of the crew.

But the rooms are horrible, this hotel is very very old and you can see it and smell it when you go in. They put us on the 2nd floor and we had a corner view of the water, you had to walk out on the balcony and look to your right to see the ocean. Useless to me...

I would not have stayed here at all, but I didn't book the rooms. The pictures are very misleading.. I think that is how the hotel looked when it was new...

In January of course it was slow season and I think we could have done far better for the 140.00 a night we were paying. The furniture was old, to give you an example of how old, they didn't even have sliding glass doors, they had balcony doors with shutters on them...

If you are looking for luxury and comfort then this is NOT the place. Of course there wasn't a flat screen, but they did offer wireless.. If that helps..

And that picture of that pool is not realistic.. it looked more like a baby pool and there was no way anyone in their right mind would get in there!!!

I see that management reads these reviews.. I would say shut down and remodel It will be expensive up front but should pay off in the end.

  • Stayed January 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Assistant General Manager at The Palms Oceanfront Hotel, responded to this review, February 25, 2010
I want to start out by thanking this guest for their time in writing this review. I do regret to see that they were not happy with their accommodations. I would like to address some of the things mentioned. The guest described the partial view rooms just as we describe it to people that call and reserve directly with us. You do have to walk out onto the balcony, look to the right to see the beach, and that view also varies. We don't mislead people about the view. We do offer oceanfront rooms with a sliding glass door that leads out to your own private balcony with a full view of the ocean. We do have some rooms with flat screen TVs. We are replacing TVs as needed and they are being replaced with flat screens, so it will be a while before all the rooms have them. As far as our outdoor seasonal pool, it's not open for operation in January or any other cold month, so whatever usual upkeep there is when it is open, isn't so much carried out when it is closed, but we do keep the pool deck neat year round. I do apologize for their dissatisfaction in the size of the pool. I am however, happy to see that this guest experienced excellent customer service. I want to thank this guest again for their review.
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Charlotte, NC
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2010

If you are traveling to the Charleston area, there is absolutely no other place to stay. This was the only hotel for my family and friends when I lived in the area, and after moving away, is the ONLY place I will stay when I return to visit. The hotel is one of only two (I wouldn't recommend the other one) on the entire island! It is perfectly situated OCEAN FRONT amidst the low-keyed beach front shopping, dining, and roof-top refreshment locales. The staff is made up of a select group of consummate professionals, virtually all of which have been there since the days when the hotel was the Holiday Inn. They continue to eagerly oblige any request to make my stay more comfortable, pleasurable, or memorable. With only three levels of guest rooms, the intimate setting lends itself to the old-time, family beach trip feel. My king ocean view room was immaculate, as usual. The high-end mattress and super soft coverings made for an easy 10 hours of uninterrupted sleep. :-) Oh, and another AWESOME feature to this hotel is the COMPLIMENTARY Wi-Fi and full continental breakfast!!! Of course, the parking is free, as well. Although there is no restaurant at the hotel itself, there are several delicious options within 100 yards, ranging from beach burgers and fries to fine seafood entrees. The beach is just outside the door, and downtown Charleston is literally only 10 minutes down the road at any time of day. It also has a pristine swimming pool with a great view of the beach that is open spring, summer, and fall. I can't say enough about this place, it really does HAVE IT ALL. One stay at the Palms is all it will take - you'll never go elsewhere!

  • Stayed February 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Assistant General Manager at The Palms Oceanfront Hotel, responded to this review, February 15, 2010
I am so delighted to read another wonderful review for our beautiful property on the beach. I am so happy that this guest was satisfied with their accommodations, service, location, and the dining. We take pride in our hotel, but more importantly in our guests. I have to admit I am very proud of my staff and apprecitate what this guest said about them. They are very hard working and attentive to our guests' needs. Any mistakes or issues brought to their attention are promptly taken care of. I want to thoroughly thank this guest for the time they took to write this wonderful review for us. We certainly are looking forward to serving their needs when they stay with us again, hopefully in the near future.
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Taylors, SC
1 review
5 of 5 stars Reviewed February 1, 2010

Very pleased with our stay at the Palms Hotel in the Isle of Palms, SC. Hospitality was superb and the hotel was well kept. Staff was nice and spoke every time we saw a member. Beautiful place to stay even though it was in the Winter season. Will definitely stay again!

  • Stayed January 2010, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Assistant General Manager at The Palms Oceanfront Hotel, responded to this review, February 9, 2010
We really appreciate the review of this guest. We are delighted that they enjoyed their accommodations. We are especially happy to see that they experienced the kind of customer service we, here at The Palms, take pride in. We want to thank this guest for their time in writing this review. We look forward to their return in the future.
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Columbia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 25, 2009

This trip was a girls get away, and what a wonderful time we had. This was our first time staying at the Palms Hotel, but we have stayed on the isle of Palms many times. We will never stay any where else again. We had a spacious ocean frot room that was right on the water. The staff was so friendly and polite. The hotel was quiet and one of the cleanest beach front hotels we have ever stayed in. Their were bars and nice places to eat with in a block of the hotel. We can't wait to have another girls get away this Spring when everything starts to bloom. Many thanks to the Palms Hotel and their employees.

  • Stayed December 2009, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Assistant General Manager at The Palms Oceanfront Hotel, responded to this review, December 28, 2009
It is so nice to read another review of satisfied guests who loved their accommodations and the customer service they received. We look forward to the return of these guests in the spring. That is a nice time of year to visit, and they will be able to enjoy our clean beach even more because of the warmer weather. We, at The Palms, will be happy to welcome them back to our property.
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Kingsport,Tn.
1 review
4 of 5 stars Reviewed November 22, 2009

We loved the great service we received from Jared, Steve, and staff. The continental breakfast includes biscuits and homemade saugage gravy and it is exceptionally clean.They have an elevator & luggage carts-very convenient. Although they do not have a restaurant, there are 2 restaurants next door. We loved the Banana Cabana[seafood burrito to die for]-courtyard dining in-season. On theolther side is Cocomo Joe,s, a rooftop bar/restaurant with weekend entertainment.The Palms is beachfront with a private walkway to the beach.Though it was the 1st wk of Nov,,the weather was in the 70,s and both the beach and the pool enjoy allday sun..Only 10 minutes to Charleston, making it very convenient. The rooms are small but efficient and very comfortable, and incl frig,microwave, ironing board,and hairdryer and awesome beds and towels.We will be back;hope to see you there!

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Islander084, Assistant General Manager at The Palms Oceanfront Hotel, responded to this review, November 24, 2009
We really appreciate being able to read a review that indicates the type of service and product that we try to provide here at The Palms. We do provide the convenience of being located directly on the Atlantic Ocean and only 12 miles north of our beautiful historic city of Charleston. As this guest mentioned you will not be at a loss as to a place to eat. We are between restaurants and there are also other excellent restaurants on the island as well in the historic district of Charleston. I want to thank this guest for their comments and their much valued time in writing this review. We look forward to their future visit with us.
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Additional Information about The Palms Oceanfront Hotel

Address: 1126 Ocean Boulevard, Isle of Palms, SC 29451
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Isle of Palms
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
Ranked #5 of 6 Hotels in Isle of Palms
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — The Palms Oceanfront Hotel 2.5*
Number of rooms: 68
Official Description (provided by the hotel):
**ATTENTION**: This winter The Palms Oceanfront Hotel will be experiencing major construction to enhance the property. The construction will start in the Fall and last through the end of the Winter. For long periods of time, the construction will make the loading and unloading area beneath the hotel inaccessible. As always, there will be loading areas across the street that will be marked off with yellow lines and a sign that reads "The Palms Oceanfront Hotel Loading Zone". We know this may be an inconvenience for some our guest. It is our goal to continue the enhancement of our entrance that started earlier this year with paving the drive under the hotel. We are always working hard to make The Palms better and better. This project, along with a few others that will be done this Winter, are a part of our constant efforts to make The Palms Hotel the premier hotel on the Isle of Palms. We will refresh this space with the exact dates of construction and any additional closures that may occur. If you have any questions about how the construction may impact your stay, feel free call us and speak to any of our associates! Located on the beach in beautiful Isle of Palms, South Carolina. Serving as your oceanfront gateway to miles of pristine white sandy beaches and sun shadowed blue waters, the Palms Oceanfront Hotel consistently ranks as one of the best Isle of Palms hotels. Choosing the Palms Oceanfront Hotels will place you minutes away from Wild Dunes Resort, Historic Charleston, Mount Pleasant, southern Plantations, Fort Moultrie, and Sullivan's Island. Our accommodations aren't the only thing that makes us one of the most popular Isle of Palms hotels-our knowledgeable staff can help you plan a Charleston trip that you will remember forever. The 2009 Readers' Choice Awards from Southern Living named the Isle of Palms one of the Top 10 Best Beaches in the South. ... more   less 
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Also Known As:
Palms Hotel Isle Of
Palms Isle Of

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