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“Nice Place, Disappointing Accommodation” 3 of 5 stars
Review of Sea Pines Resort

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Sea Pines Resort
3.0 of 5 Condominium   |   32 Greenwood Drive, Hilton Head, SC 29928   |  
Hotel amenities
Certificate of Excellence
Level Contributor
65 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Nice Place, Disappointing Accommodation”
3 of 5 stars Reviewed September 25, 2012

We spent a week at the Sea Pines Resort at the end of a road trip down the Carolina coast from Washington DC. We thought that this was going to be a 5* resort but were very disappointed and could have rented a much nicer house with private pool for the same money we paid for a 2 bed condo at Sea Pines. The Welcome Centre was very smart and the staff polite and efficient so all looked promising. Pulling up outside our accommodation we had that sinking feeling that all was not well. We booked through an agent and were allocated our accommodation by the resort and not through personal choice. I did contact Sea Pines prior to our arrival; they replied promptly and were most helpful. I asked to be in walking distance of the beach with 2 bedrooms and 2 bathrooms. What we got was a condo in an area called The Plantation Club, an ugly and unappealing 4-story block.
To be fair the condo was well furnished and well appointed by the owners. The kitchen was particularly well set up for self catering but there was nothing in the cupboards, not even salt and pepper. The blue silk bedspread in the master bedroom looked lovely but had a nasty off putting stain and there was hair and sand in all the corners and thick dust on the air vents and edges and ledges. We moved one of the sofas to retrieve a pen and it was obvious it had not been moved or cleaned under in a long time. Making one of the beds we found a lost sock behind it along with hairballs. The master bath was like the black hole of Calcutta. When you closed the shower curtain it was so dark you couldn’t see a thing. The ceiling was cracked and the whole room was in need of updating.
On arrival the shower in the master bath did not work so we called for assistance. Maintenance staff arrived very promptly and quickly solved the problem which was impressive. We asked about other properties as I would have considered asking to be moved. However the message seemed to be that we were in one of the ‘better’ rental properties so we decided to stay where we were and went out to buy bleach and rubber gloves.
Our condo was well set up by the owners but the building was dated and badly cleaned and maintained by the property managers.
On the plus side the Sea Pines Resort has a good beach, golf courses, riding stables, activities for children, bikes for hire and miles of cycle track, tennis courts, a choice of swimming pools and a variety of restaurants all on the resort. In keeping with its environmental ethos, there is almost no lighting or signage so it would be almost impossible to find your way around if you arrived after dark.
We were there at the very end of August and over Labour Day and it was clear that the ‘season’ was over. On the up side it meant that we were always able to park at the beach, did not have to book in the restaurants and had the cycle paths almost to ourselves. The downside was that by lunchtime on Labour Day we were almost the only customers so atmosphere was lacking.
We travelled as a family with 2 older daughters, 18 and 21. There were no young people of their age, all other guests were either retired or had young children. Properties for sale on the resort were in the millions of dollars as were the yachts in the marina at Harbour Town. I can see the appeal for families with young children though prices for all activities were high except for the bike rental.
We found plenty to see and do in the area and enjoyed the resort but would probably not go back.

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRMarketing, Marketing Manager at Sea Pines Resort, responded to this review, October 17, 2012
Thank you for choosing The Sea Pines Resort and for sharing your comments.

The Sea Pines Resort, celebrated as a top vacation destination for guests of all ages, annually attracts thousands of visitors who enjoy the resort’s scenic beauty, relaxing atmosphere, miles of pristine beaches, excellent dining options, vast array of watersports, Eco-Adventures and other recreational activities, as well as its wide selection of outstanding accommodations.

In addition to being able to choose from more than 400 vacation rental homes and villas, guests of The Sea Pines Resort can stay in the resort’s luxurious, highly acclaimed Inn at Harbour Town, which offers countless amenities, including personal 24-hour butler service.

The Sea Pines Resort takes guest satisfaction very seriously and, had we been informed of your concerns, we would have been pleased to immediately remedy the situation to ensure you enjoyed the experience typically enjoyed by our valued guests.

We thank you again for your feedback and hope you will include The Sea Pines Resort among your future vacation plans.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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127 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Merida, Venezuela
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed August 16, 2012

The Resort is on a nice piece of land and their golf course looks nice, however now we have a new name for " really bad," we call it "Sea Pines." We had to go to a family reunion and discovered the worse beaches and worse restaurants in the world... ever! Standard and simple rules! And you feel trapped in many ways...once you are there, it takes 20 to 30 minutes to get to restaurants outside the Resort. We were bored as the atmosphere is more of the same and offers very simple entertaining. Sea pines Resort became the new Yikes!!; Our kids imagine Sea Pines Resort under the bed...Ever since we experienced Sea Pines Resort we make the kids eat by threatening to take them there again if they don't eat or if they don't do the homework.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clemson, SC
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 12, 2012

Stayed at this resort for the fourth straight year, this time during the 4th of July week. What a pleasureable experience. It was obviously much more crowded than during non-4th weeks we had been there before, but the Sea Pines Beach Club Beach was still very pleasant and familty-oriented. The condo in Harbour Town was dated, but it was clean and pleasantly decorated with everything functional. Check-in and check-out was easy and professional. The fireworks show on the 4th was great....not just the display but the location just off the 18th green of the HT Golf Links. Gregg Russell entertained the kids wonderfully, and he has enough clean adult humour to make it enjoyable for the parents. Overall, I highly recommend this for families with young children.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed July 2, 2012

My husband surprised me with a trip to Hilton Head. We stayed at the Sea Pines Resort. Our Butler's name was Samantha Moore. What a gem she was. She took good care of us. She made our reservations for us and told us the what to do's for fun. Our room was beautiful. We were on the top floor over looking the first and ninth hole of the golf course. Very well manicured. Bed was very comfy. Room was really quiet too. We sat out on our deck at night and just relaxed. If you want to go to the beach you can take a shuttle for free. Dining and shopping are within walking distance. It was a great experience.

Room Tip: Top floor to see the view.
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  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon, Massachusetts
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed June 14, 2012

We just returned from a marvelous week's vacation in hiltonhead island. It is a very large resort, encompassing an inn, individual condos and villas, 3 golf courses, a raquet club, multiple swimming pools and a beach club. We rented a 3-bedroom villa in heritage villas location which was just adjacent to the sea pines racquet club. We vacationed with our 3 college age sons. My wife and I played tennis every morning on beautifully maintained clay courts. There are plenty of courts so there was never any problem reserving. Best of all, the cost of tennis was included in our "escape package". We rented beach cruisers for the week, and rode to the beach and on the beach every day. We enjoyed the sea pines beach club where you could have dinner, drinks and enjoy live music overlooking the ocean. The condo itself was very nice and spacious. More than enough room for a family of 5. Only criticism was, no beach towels and the kitchen was not stocked with basic condiments. My sons played golf one day on the sea pines ocean course. Very reasonable green fees and courteous staff.
This was our first visit to the island, but I certainly plan on returning and will plan to stay at sea pines. We were very impressed with the beauty of the island and with the sea pines resort and staff. Overall this was a wonderful relaxing vacation enjoyed by all of us. If you plan on going to Hilton head, stay at sea pines. You will not be sorry.

Stayed May 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
39 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed March 28, 2012

Stayed in Sea Pines Resort for 4 nights in March.The property is gorgeous and their service left me speechless. I have never witnessed so much grandeur & hospitality beyond imagination in one place. The staff makes your visit from the minute you arrive, to the second you leave, memorable. Its a dream come true venue for Golfer's as you will find one of the worlds most beautiful golf courses in Hilton Head Island.

The room amenities were of exceptional quality. The only thing that i missed was Halal food. Which can be a troublesome if you are a Muslim and happen to visit Hilton Head. Halal food and tremendous shortage of mosques can be a limiting factor in these places.

Stayed March 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hershey, Pennsylvania
Level Contributor
70 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed January 7, 2012

We've been traveling to Hilton Head with extended family for almost 40 years and it is just the best. The beaches are wide and accessible, the sand is packed enough to ride bike on, there is, of course, golfing and tennis for all. We love the South Beach area for its quiet bike paths and fun marina with its famous Salty Dog Cafe. We always rent bikes to get around and have been there in all 4 seasons of the year at one point or another. Many great family memories were born here. We'll be back this spring.

Room Tip: Look for Land's End as your destination and then check with one of the many realty companies in...
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  • Stayed February 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sea Pines Resort

Address: 32 Greenwood Drive, Hilton Head, SC 29928
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 55 Specialty Lodging in Hilton Head
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Sea Pines Resort 3*
Number of rooms: 500
Official Description (provided by the hotel):
The Sea Pines Resort is a popular 5,000-acre oceanfront vacation destination on Hilton Head Island, SC. The highly acclaimed resort featuring The Inn at Harbour Town, the island's only Forbes Four Star hotel, Harbour Town Yacht Basin, three championship golf courses, world-class tennis, superb dining and shopping, five miles of pristine beach, a forest preserve, a 15-mile network of leisure paths, watersports, Eco-Adventures and more. ... more   less 
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Also Known As:
Sea Pines Hotel Hilton Head
Sea Pines Hilton Head

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