My husband and I read an article about how amazing these burgers were. Maybe we were at the wrong restaurant. We got there at 7:00 on a Thursday night, who would have thought we would have had to wait half an hour for a table outside in October? We were pretty disappointed when we got sat right in front of the Live entertainment. Talk about a conversation killer. Yes we could have asked to be moved, but that's not our style. It might have been ok if the music had been good or if the musician hadn't been more interested in his beer and shot then entertaining the crowd. I ordered their most popular burger and my husband ordered the special. My burger came with a spiced bacon, cheese sauce, and some other kind of sauce. It was not good. There was hardly any bacon, whatever the cheese sauce was was terrible, and the other sauce was not good either. My husbands burger was supposed to be medium, pretty sure it was rare but there is not enough lighting outside so you can't see what your eating. His had a mustard sauce on it and that's all you could taste. Overall not a good experience. We won't be back. If we want a good burger on the island, we'll head straight to Up the Creek. Their burgers really are the best on the island!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 8, 2013
Thank you for taking the time to give us your feedback, as we are always looking or ways we can improve daily. I would like to address your specific points one by one;
Report response as inappropriate
First, most of our guests love our daily live music, as it is part of the Charbar experience- that being said we are always happy to accommodate any requests to sit in a more quiet section of the restaurant, but if you don't make us aware of your preference, we can't do anything about it.
You mentioned that you ordered our "most popular" burger, but what you actually ordered, as you described it, was the daily chalkboard special. Specifically, what you ordered was our freshly ground signature beef blend burger topped with thick cut tomatoes, brown sugar black pepper candied bacon, with our housemade cheese sauce on a toasted pretzel bun. It's unfortunate that you didn't enjoy the special, as all of our other guests who ordered it, raved about it & said it was so good it should be on the main menu. Regardless, if you aren't satisfied we are always happy to get you something else, as your complete satisfaction is our #1 priority.
Additionally, we are very passionate and work very hard at putting out the best burgers on Hilton Head and as a result have won every single best burger award on the island, which is something we are very proud of! That being said, we want every guest to enjoy their ENTIRE experience, so please give us a call at 843-785-2427 ask to speak with management and we will make it right! We look forward to speaking with you, thank you!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.