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“Service makes it special” 4 of 5 stars
Review of Inn at Harbour Town - Sea Pines Resort

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Inn at Harbour Town - Sea Pines Resort
5.0 of 5 Hotel   |   7 Lighthouse Lane, Hilton Head, SC 29928   |  
Hotel amenities
Ranked #1 of 26 Hotels in Hilton Head
Certificate of Excellence 2014
Pleasantville, NY
Top Contributor
324 reviews 324 reviews
81 hotel reviews
Reviews in 113 cities Reviews in 113 cities
149 helpful votes 149 helpful votes
“Service makes it special”
4 of 5 stars Reviewed July 29, 2013

Spent five nights here recently. Our room was very good - comfortable, spacious, clean, and elegant - with a large bathroom with separate shower. We used a few of the hotel's amenities. The adjoining tennis club is outstanding with 20+ courts. There is a very small pool on the hotel verandah which got very crowded on the hot afternoons. Breakfast in the small dining room was OK - nothing special.

What makes this place so special is the outstanding level of service. Every one of the staff - many of them interns from England - was delightful, friendly and helpful.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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377 reviews from our community

Traveler rating
    294
    59
    14
    5
    5
See reviews for
69
197
10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Purcell, Oklahoma
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed July 28, 2013

We have traveled extensively in our lifetime and this place is by far the best reception and service we have ever had. From check in to check out couldn't have gone better. We can hardly wait to return. Be sure to request a balcony room as the rooms, we are told, are the same. However, sitting on the balcony, having a drink, is priceless.

Room Tip: Rq a balcony room. By the way, if you're lucky enough to get Hope at check in, she was profess...
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Paul, Minnesota
Top Contributor
162 reviews 162 reviews
41 hotel reviews
Reviews in 84 cities Reviews in 84 cities
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed July 27, 2013

This was our first stay at the Inn. The service was impeccable - no complaints here. Everything was clean and serviced very well. We had additional questions about activities on the island and within the resort and the staff was helpful in finding answers. We used the bikes to ride around in the resort area, and also to the south beach; the bikes were sufficient, but not quite like my own at home. Thankfully, no incidents of crashing into anything (or anyone!) :) We were able to even walk out to the tee of the 18th green first thing in the morning and take some photos of the lighthouse in the background. We would love to return here for our next visit to Hilton Head!

Room Tip: ask for a room toward the end of the hall, away from the central entrance, if possible
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Newport Beach, California
1 review
3 of 5 stars Reviewed July 25, 2013

the inn is not located on the beach (thought so b/c of the online ad). we mentioned to reservations we have a party of 20 with 10 kids - they did not advise this is a very quiet inn and children will be asked to be quiet . . . everywhere (pool, lobby, etc.) the rooms were nice and adjacent to golf course. the inn is considered golfers paradise. if you want to go to beach, must drive or wait 30 mins for trolley. customer service not so good (seemed all employees were inexperienced and overwhelmed college students); menu very limited. since it wasnt on the beach, poor customer service and relations, and we were repeatedly asked to keep our children quiet as mice, we moved to the westin (btw, really nice and perfect for families).

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRMarketing, Marketing Manager at Inn at Harbour Town - Sea Pines Resort, responded to this review, August 22, 2013
While The Sea Pines Resort is a world-renowned family destination, ranked No.10 by Travel & Leisure Family among the “Top 50 Resorts for Parents and Kids”, we do maintain and expect our guests to be mindful and courteous throughout their stay for the comfort and convenience of all those staying with us.

These particular guests left ten children, under the age of 12, unattended in The Inn at Harbour Town lobby for approximately three hours, in the evening, without adult supervision. The adults in the party did not take provisions to care for and/or feed the children, at which point in time The Inn at Harbour Town staff took liberties to both ensure the children received dinner and were supervised. Although The Sea Pines Resort and The Inn at Harbour Town are family-friendly, this was an atypical situation.

Like all hotel properties of its caliber, The Inn at Harbour Town seeks to maintain an intended, peaceful atmosphere. This is typically not an issue, as families who desire a more vibrant atmosphere, utilize our abundance of kid-friendly diversions, such as our Eco-Adventures, Craft Cove and the vast array of recreational activities.

Selected by Parents magazine as the No. 1 Best Beach Town in the country, Hilton Head Island and The Sea Pines Resort are celebrated as a top vacation destination for guests of all ages, and annually attract thousands of visitors who enjoy the resort’s scenic beauty, relaxing atmosphere, miles of pristine beaches, and excellent dining options.
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Chapel Hill, North Carolina
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 18, 2013

Had an opportunity to stay at the Inn at Harbour Town on business, and the service was phenomenal. The employees went out of their way to make sure that we had a pleasant stay. Complimentary bottled water and coffee at every turn. Restaurants, golf, tennis and meeting rooms are all very walkable. Wish that I had the opportunity to use the pool. The golf course view was great. Enjoyed having a ceiling fan in the room--it reminded me of home.

I was fortunate enough to play golf at Harbour Town. Terrific golf course (though the fairways were not wide enough for my errant drives).

Would definitely stay at the Inn again.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boca Raton
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 17, 2013

We visited this hotel again this week. We've been there before, and it's always just right.

The hotel staff are so helpful and professional, it's really quite a feature of the hotel.

Although we didn't try it out, the new pool looks really nice.

Harbor Town being only a short (5 min) walk from the hotel is a nice plus.

The beds were very comfortable, and the bathrooms first-rate.

Definitely recommend.

Room Tip: Although some people favor a golf view, the views are just fine on all sides.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leighton buzzard
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 14, 2013

Have recently stayed at the inn, fabulous only 60 rooms so very personal service. Can walk into harbour town easily, and located on the iconic golf course. Played the course service was outstanding both on the course and in all the restaurants as well. Rooms as one would expect serviced twice daily. Free newspaper and early morning teas and coffee.

Room Tip: Overlook the golf course and get a balcony.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Harbour Town - Sea Pines Resort

Address: 7 Lighthouse Lane, Hilton Head, SC 29928
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Hilton Head
#1 Luxury Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Inn at Harbour Town - Sea Pines Resort 5*
Number of rooms: 60
Official Description (provided by the hotel):
Experience the intimate atmosphere of The Inn at Harbour Town, located within The Sea Pines Resort’s 5,000-acre estate. This award-winning, AAA Four Diamond, Forbes Four Star property and Preferred Hotels & Resorts member features 60 deluxe guest rooms complete with all the finest amenities, such as personal butler service, turn-down service, valet parking and 24-hour room service. ... more   less 
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Also Known As:
Inn At Harbour Town - Sea Pines Hotel Hilton Head
Hotel At Harbour Town

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