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“Excellent!” 5 of 5 stars
Review of Inn at Harbour Town - Sea Pines Resort

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Inn at Harbour Town - Sea Pines Resort
5.0 of 5 Hotel   |   7 Lighthouse Lane, Hilton Head, SC 29928   |  
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Hotel amenities
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10% off + $50 Credit
Ranked #1 of 26 Hotels in Hilton Head
Manchester, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Excellent!”
5 of 5 stars Reviewed March 6, 2013

From not only at the Inn but the stop off at Welcome Centre, everything was great. The staff were so attentive and efficient. The butler services staff are always on point. I was aware of the pool construction but when you physically see it coming together, it's worth the wait. No construction before 9am and stops after 6pm. Therefore your out during the day for it to even concern you. the very very worst was 20 minutes tile cutting - something that really didnt bother me!! Getting a room on then resort side so did not have a disrupted view due to it, so that's a tip if you think it may bother you.

Wouldn't question a return, I'll be back as soon as I can. Once again, I can't comment on the excellence of the staff more. Lovely been greeted by the English staff and the internships Sea Pines provide to these students.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRMarketing, Marketing Manager at Inn at Harbour Town - Sea Pines Resort, responded to this review, March 14, 2013
Thank you for sharing your feedback regarding your recent visit to The Inn at Harbour Town at The Sea Pines Resort. We are thrilled to hear that you experienced such an enjoyable stay and received first-class service from our staff.

As you mentioned, we are installing a brand new luxurious boutique pool & spa exclusively designed for guests of the inn, scheduled to be completed by the end of March 2013.

This exciting addition will enhance the inn's offerings and includes many wonderful features, such as: a relaxing spa under a shade trellis; a modern rim flow edge; a beautiful travertine stone deck; convenient poolside food & beverage service; and a relaxing terrace with chaise-style lounge chairs and seating area to enjoy the one-of-a-kind view overlooking famed Harbour Town Golf Links.

Thank you again for including The Inn at Harbour Town among your vacation plans and for sharing your experience. We look forward to hosting you again and inviting you to experience the new pool & spa!
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309 reviews from our community

Traveler rating
    232
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    12
    5
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Des Moines, Iowa
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 4, 2013

Staying in this beautiful hotel was one of the highlights of our trip to SC and Georgia. From the moment you check in, the staff is there to attend to your every need. The public areas are very nice and great place to talk and have a drink. A bartender staffs the area in the evenings. The guestroom is amazing; turn down service, soft lighting, bottle water, chocolates, lip balm,, Moulton Brown bath products, etc. all complimentary. We felt so pampered here. Kudos to the amazing staff; they are so polite and friendly and helpful. The weather was rather chilly, but it was okay because we just enjoyed staying in the beautiful hotel. You will not be disappointed. Comparable to staying at a Ritz Carlton in terms of quality and service, but more 'relaxed'. Thank you for a wonderful and memorable stay!

Room Tip: We asked for a golf view. It was beautiful, but unfortunately we got one of the few golf view rooms...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 2, 2013 via mobile

After reading some poor reviews of the Westin, I made a change to Sea Pines for a quick getaway after our wedding. I called a few days before to see what I could arrange to have waiting for us, and was impressed when they were offering complimentary champagne; I also was able to order chocolate covered strawberries and some other things. From the moment we got there the staff was smiling, and greeted us by name with a big 'congratulations'. Our room was great, marble bathroom and tub were very cool.

Breakfast in the morning was spectacular - it's pricey ($18/person I think) but well worth it for the pastries alone. We kept waiting for something to go wrong or be off, and it never happened. The golf cart service they have to get around the resort was also helpful. Staff really was terrific.

Stayed February 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 22, 2013

I am from the UK and was visiting South Carolina and the Sea Pines resort for the first time. The Inn at Harbour Town far exceeded my expectations. Without exception, I found the staff welcoming, friendly and accommodating. I had the sense of a team 'pulling together' at every level. Nothing was too much trouble and I felt they really cared about customer satisfaction. The Inn is exceptionally comfortable and rather 'colonial' in style. My room, with balcony overlooking the tennis courts, was very comforatble - loved its spaciousness, the crispy Egyptian cotton bed linen, super comfy beds and the luxurious bathroom complete with Moulton Brown mini products. The whole hotel is scrupulously clean. The surrounding area is beautiful. I would most certainly recommend this to any of my UK friends who wanted to spend time in a unique and tranquil part of South Carolina.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 18, 2013

Very accommodating staff. They are currently undergoing some renovations which are expected to be completed in April. I would suggest if you plan to stay there between now and then you request a room with a view of the tennis courts not the course, they start working in the morning around 8, even on Sundays.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murrells Inlet, South Carolina
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed February 16, 2013

A very good hotel. Customer service is outstanding - very friendly and helpful. Room was large - especially the bathroom. Only negative was the construction outside and painting inside during our 3 day stay. We were NOT informed of these activities prior to arrival. I am a Starwood Gold member who could have stayed free at the Westin in Hilton Head but chose this property due to the construction at the Westin. Felt sorry for the hotel employees who had to take abuse from guests due to this "surprise".

Room Tip: Book room on second or third floor on golf course side.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SPRMarketing, Marketing Manager at Inn at Harbour Town - Sea Pines Resort, responded to this review, February 20, 2013
First, we would like to thank you for choosing to stay at The Inn at Harbour Town – Hilton Head Island’s only Forbes Four Star hotel – and for sharing your comments.

In addition to being situated in The Sea Pines Resort, a premier vacation destination that attracts thousands of visitors annually, and offering many world-class amenities, such as championship golf, outstanding dining, we are continually striving to exceed our guests’ expectations – this includes keeping our facilities fresh, inviting and modern.

Our professional reservationists and inn butlers typically inform guests of any activities, such as construction of our new pool that might interfere with their full enjoyment of The Inn at Harbour Town and vacation experience at The Sea Pines Resort. We apologize if you were not informed during either the booking of your reservations, or during the pre-arrival call.

We regret that you did not enjoy the premier experience typically enjoyed by our guests, but sincerely hope you will consider us among your future vacation plans so you can see what a truly exceptional experience The Inn at Harbour Town offers and to enjoy the new pool which will be completed at the end of March.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pisgah Forest, North Carolina
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 22, 2013

this hotel was beautiful, immaculate, quiet and the location perfect. Staff was super helpful. The room was huge, well-appointed and quiet. Maid service perfect.
the public areas were very nice also.. places you might actually want to linger.. My only (tiny) complaint was the "elevator music" in the public areas was unnecessary and a little too loud to ignore.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Inn at Harbour Town - Sea Pines Resort

Address: 7 Lighthouse Lane, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Hilton Head
#1 Luxury Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Inn at Harbour Town - Sea Pines Resort 5*
Official Description (provided by the hotel):
Experience the intimate atmosphere of The Inn at Harbour Town, located within The Sea Pines Resort’s 5,000-acre estate. This award-winning, AAA Four Diamond, Forbes Four Star property and Preferred Hotels & Resorts member features 60 deluxe guest rooms complete with all the finest amenities, such as personal butler service, turn-down service, valet parking and 24-hour room service. ... more   less 
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Also Known As:
Inn At Harbour Town - Sea Pines Hotel Hilton Head
Hotel At Harbour Town

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