On the night of our arrival, the front desk at first did not know how to give directions to registration. The following morning when we went in to ask advice about what to do around town, one of the employees told us the front desk wasn't open yet, much to our surprise. I thought front desks were supposed to be open all day, for other arriving guests! Also, the employees are not competent at all. They just stand there, and not let us know what is going on. For example, my family and I tried night swimming at about 10:30pm, and as soon as we jump in the pool, the pool service guy who had been walking around the perimeter of the pool, informed us it was closed. Why he couldn't tell us when we had gotten there is beyond me. Overall. I definitely wouldn't recommend this place, because it obviously needs a lot of improvement.