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“Horrible Resort” 2 of 5 stars
Review of Marriott's Harbour Point and Sunset Pointe at Shelter Cove

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Marriott's Harbour Point and Sunset Pointe at Shelter Cove
3.5 of 5 Hotel   |   4 Shelter Cove Lane, Hilton Head, SC 29928   |  
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Ranked #11 of 26 hotels in Hilton Head
1 review
3 helpful votes 3 helpful votes
“Horrible Resort”
2 of 5 stars Reviewed July 3, 2013 via mobile

On the night of our arrival, the front desk at first did not know how to give directions to registration. The following morning when we went in to ask advice about what to do around town, one of the employees told us the front desk wasn't open yet, much to our surprise. I thought front desks were supposed to be open all day, for other arriving guests! Also, the employees are not competent at all. They just stand there, and not let us know what is going on. For example, my family and I tried night swimming at about 10:30pm, and as soon as we jump in the pool, the pool service guy who had been walking around the perimeter of the pool, informed us it was closed. Why he couldn't tell us when we had gotten there is beyond me. Overall. I definitely wouldn't recommend this place, because it obviously needs a lot of improvement.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MVCI_Executive, Customer Care at Marriott's Harbour Point and Sunset Pointe at Shelter Cove, responded to this review, July 5, 2013
We are sorry to hear that you did not have a positive experience at Marriott's Shelter Cove. This is not typical of the guest experience at our resort and we would appreciate an opportunity to personally address your concerns. Please contact us at customer.care@vacationclub.com or at 800 860 9384. We look forward to hearing from you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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130 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • French first
  • Any
English first
Pasig
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed June 19, 2013

The "resort" itself was dry, featureless and offers little to do. Beaches were far, not much ammenities to speak off except for an overly tiny gym, a basketball court ON THE DRIVEWAY, 2 pingpong tables and hooray a shuffle board. You have to pay to use the bikes which isn't all that fun to begin with.

Rooms are fairly large and comfy but no head turner by any stretch.

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed June 4, 2013

We have been traveling to HHI for over 20 years, and have ALWAYS stayed at Marriott's Harbour Point, this years trip was even better, then have totally remodeled EVERY villa. The villa's have everything you need except your clothing and food.

Room Tip: We have stayed in MHP #320, and it's amazing!
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed May 31, 2013

We have stayed at this resort many times, not much has changed, a good all round resort. However , watch out for the rockers on the sunset view deck. I feel asleep in one, it rocked back and snap the legs broke off and i was on my back on the deck. I reported to the manager, yes he asked if i was ok, which i was, but didn'!t ask my name, room number or give me his card for any follow up. The rockers were not removed, it was like it never happened. The bed was one of the hardest beds I have ever slept in, on this occasion I was very happy to leave.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winter Garden
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 29, 2013

Close to everything, great view, well equipped kitchen. Great walking trail to shops, beach, and Disney's Resort. Convenient to everything we wanted to do. Loved the fireplace. Two-bedroom villa spacious and well decorated.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed May 20, 2013

We had never visited Hilton Head had always wanted to visit Charleston and thought it would be close enough to this resort for a day trip during our stay. We were there May 11-18 which is considered off season but there weren't too many empty condo, the concierge stated that occupancy was close to 90%. We had heard that the resort had just undergone a renovation, with new paint, granite counter tops, new carpets, new furniture & bedding. Weather was a little cool when we arrived but warmed up by the last days we were there. The resort is small, having a rather small lobby and only two pools, a hot tub, no restaurants and a small work-out area.
We were surprised how many people were biking on the Island so we rented bikes for the week at the Marriott for $27 each for the week (probably could have rented for less at Bicycle Billy's or Hilton Head Bicycles but neither returned calls and it was worth the money for the convenience of renting at the resort). There are dedicated bike paths everywhere on the island and 13-miles of hard sand beach that are easily navigated.
The Resort offers a free van service called the Palmetto Dunes Buggy which offered transportation to beaches, shops, golf courses and restaurants in Palmetto Dunes and Shelter Cove. http://www.palmettodunes.com/blog/2012-03-29/hop-a-ride-on-the-dunes-buggy-for-travel-throughout-the-resort
The Shelter Cove Harbor is short a walk from the resort with shops and various restaurants, a Kayak, Stand Up Paddle board & bicycle rental from Hilton Head Outdoors. Truthfully most of the restaurants looked overpriced (most didn't have very good reviews) but you're paying for ambiance eating near the docks.
We found a great Italian restaurant near the entrance to the resort Called Pazzo's that was also offering a Restaurant.com discount coupon which saved us $25 off the bill.
Did we visit Charleston? Yes but we also visited Savannah (one hour away) for a day trip and found Savannah to me a much more enjoyable city than Charleston (2+ hours away).

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new york
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 9, 2013

I thought this was a lovely resort, smaller than other Marriotts, but ideally located with lovely views of Broad Creek. Our condo had been renovated and was very comfortable. On arrival, there was a bottle of wine to commemorate my birthday days earlier, and that was simply a very nice and classy touch that was greatly appreciated.The staff was friendly and always helpful. Thumbs up! We would definitely return and recommend this resort without hesitation.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Marriott's Harbour Point and Sunset Pointe at Shelter Cove

Address: 4 Shelter Cove Lane, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 26 hotels in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Marriott's Harbour Point and Sunset Pointe at Shelter Cove 3.5*
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Also Known As:
Marriott`s Harbour Point And Sunset Pointe At Shelter Cove Hotel Hilton Head
Marriott Hotel Hilton Head
Marriott Hilton Head
Hilton Head Marriott

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