Spent 2 nights in a superior king room. Room was spotlessly clean and very modern. Mattress was comfortable. The only issue we had was the refrigerator wasn't cooling. The front desk called our room after we checked in just to make sure everything was ok. I let them know about the refrigerator. The clerk said maintenance had left for the day but offered to move us to another room. I told her that was not necessary as we were keeping our stuff in the cooler. A few minutes later the manager called to offer to move us again. I let her know we were fine and then she told me she was taking $10 off our room rate. I let her know that it was not necessary but she insisted....talk about great customer service....you don't get this level of service at more expensive hotels. By the way, the manager is wonderful and assisted us in finding places to eat with our dog. Listen to her as both places she sent us to were amazing and affordable! This was a great room and a great value. We were less than 4 miles to the public beach access. I highly recommend this hotel and we will definitely stay there on our next trip to the island!
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- Also Known As:
- Red Roof Inn Hilton Head Island Hotel Hilton Head
- Hilton Head Red Roof Inn