My wife and I returned from a 6-day conference at Hilton Head Island staying at the Omni Hilton Head Oceanfront Resort. We have stayed in the hotel before (when it was owned by Hilton) and I knew the rooms to be generous in size with generally excellent service. For this stay, I booked a “luxury ocean front suite,” which is a significant step up from their otherwise beautiful “standard” rooms.
Our suite was huge (approx. 1000 square feet) with a large living room and a separate bedroom. Both rooms had large screen TVs with clear pictures and fair channel choices (approx. 42 channels). There was a full bathroom in the bedroom and a half-bathroom in the living room. The full bathroom was small in comparison to the suite, but the shampoo, soaps and lotions were top line. The shower had a good supply of hot water and the pressure was excellent. The towels were thick and fluffy.
The bedroom had a closet, a chest of drawers, a comfortable chair/ottoman and a king-size bed. There was plenty of space to unpack and “make yourself comfortable.” In addition to a couple of decorative pillows, the bed had 5 soft (though somewhat small) pillows and the bed was soft with good support. There were plenty of lights in the suites and all lights had a dimming option. There was a standard hotel-type safe in the closet of the bedroom.
The living room had a large sofa/chaise (with two decorative pillows) as well as two other chairs, two end tables and a coffee table. There was a large work desk with a good light and plenty of outlets. Within the large living room was a small kitchenette with a microwave, small refrigerator, cabinets, plates, glasses, silverware and small coffee maker.
From either the bedroom or the living room, you can go out on the truly gigantic balcony which overlooks the pool and ocean. On it are two chaise lounges, two chairs and two small tables, perfect for watching the sun come up with your morning coffee or napping in the afternoon.
Our housekeeper kept the room spotless and ensured we had plenty of coffee, towels and bathroom essentials. Heating/air conditioning worked well.
We used the AAA bed and breakfast package. With your room rate, you have daily access to a wonderful breakfast buffet including freshly made pastries, made-to-order omelette station (where you could also get made-to-order poached eggs, pancakes, eggs benedict, and waffles), a large selection of fresh fruits as well as your more standard eggs, bacon (which was awesome), sausage, etc. I noticed the price per person for the breakfast buffet was $24.00, so the package deal is the way to go if you want to start out each day with a good breakfast. And if you like to sleep in a bit, the buffet is open until 11:00 am every day.
We ate at the hotel’s main restaurant, hh Prime, one evening. Primarily known for steaks, dinner was excellent. We were able to eat outside (recommended) and found the service to be friendly and attentive. The wine list is not extensive, but certainly adequate.
More globally, we found a culture of customer service second to none. From the housekeepers to the groundskeepers to the wait staff to the front desk, we were greeted, needs were anticipated and service was always delivered with a smile. Happily, my wife and I make it to Hilton Head every year or two and the Omni is without a doubt the premier hotel on the island.
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- Also Known As:
- Hilton Oceanfront Resort Hilton Head Island Hotel Hilton Head
- Hilton Hotel Head
- Hilton Oceanfront Hotel Head Island
- Hilton Head Island Hilton Oceanfront Resort