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“Clean and comfy not far from beach” 4 of 5 stars
Review of Hilton Garden Inn Hilton Head

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Hilton Garden Inn Hilton Head
3.0 of 5 Hotel   |   1575 Fording Island Road, Hilton Head, SC 29926   |  
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Ranked #11 of 27 Hotels in Hilton Head
Rivne, Ukraine
Senior Contributor
30 reviews 30 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Clean and comfy not far from beach”
4 of 5 stars Reviewed July 21, 2014

We stayed in a two bed suite , it was clean and comfy and not to far from the beach . The hotel lobby and breakfast area is beautiful and recently updated . The room we stayed in was a little outdated compare to hilton standers but I believe since this hotel is near the beach it may have different standers, overall it's a clean nice hotel and great value.. The housekeeping staff is really friendly and front desk gentleman was nice and helpful. We will defiantly stay here again ..

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 23, 2014
Thanks for taking time to review our hotel, Liliya85! We are so glad that you enjoyed your stay with us...and thanks for the noticing our new lobby! We look forward to seeing you again!

Cheryl High
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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409 reviews from our community

Traveler rating
    200
    135
    49
    13
    12
See reviews for
145
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Port Saint Lucie, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2014

Very nice hotel. The entrance was a little tucked back and had to circle back when I first arrived. Only stayed two nights and was very busy so I had no time to enjoy any of the amenities. Received an "e-upgrade" to a queen suite which was very nice for just $7/night extra. Had a baby crying in the room next door so that was a little annoying but all-in-all it was a very nice stay.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 23, 2014
Thanks, Steve W, for taking time to post a review for our hotel! We are glad you enjoyed the spacious suite! Thanks for choosing the HGI in Hilton Head...hope to see you soon...and this time to relax! Take care!

Cheryl High
General Manager
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munster, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 16, 2014

Not a great experience, not a horrible one. Very average stay. TV hard to operate. Breakfast pretty bad. Have to enter pool from garage area. desk person at checkin was extremely cold and not pleased that we were bothering her. daily desk person was better.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, July 21, 2014
Dear Denise Gard:

Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; and I sincerely apologize for falling short during your stay. At Hilton Garden Inn, we promise to do whatever it takes to ensure you are satisfied. We hope you will consider staying with us in the future.

You Can Count On Us. Guaranteed.


Sincerely,

Cheryl High
General Manager
Hilton Garden Inn
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 14, 2014

Rooms are very clean. The customer service is excellent and the staff is incredibly friendly. Our dinner at the hotel was excellent and our server Karel was the best.

Breakfast costs 10 dollars however it was worth the cost because if the wide variety of choices. Our server for breakfast Vitalia was excellent.

Will stay here again next time we are in town.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 23, 2014
Good day, David L! Thanks so much for recognizing our awesome Team...and thanks for taking the time to review our hotel! We are so happy you enjoyed your stay! Please come back to visit us again soon! You can count on us!

Cheryl High
General Manager
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Washington, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 13, 2014

Usually I do booking of hotels but I let my sister do it this time. When I first got here I like the way the lobby is set up, beautiful. We didn't have hard time checking in. Shaniya the front desk clerk is great. Me and my sister got a couple of dirty martinis and they were fantastic. The rooms are okay not that great at all. The rooms are spacious for two people but there were stains on the rug. The beds look lumpy but they sleep pretty good to me. The housekeeping is not that great. And you have keep asking for towels. Also the waitress and bartender who was 2nd day on job is great and friendly! I would stay again.

Room Tip: Air conditioning is loud.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 23, 2014
Thanks so much for choosing our HGI in Hilton Head! Millicent90, we appreciate your compliments on our new lobby and our awesome Team! We do apologize for any disappointments in the cleanliness of the room...but this has definitely been addressed! We look forward to seeing you again! You can count on us!

Cheryl High
General Manager
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lexington, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 4, 2014

we had a great stay here! close to the beach, newly renovated hotel. lobby very nice, and rooms. staff was awesome, very helpful. I would come back for sure! we all enjoyed. very easy to get to beaches, shops, restaurants, etc.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 23, 2014
Hi, Sue P! Thanks for taking time to post those wonderful compliments about our hotel and Team! We really appreciate you choosing to stay with us...and, yes, we are close to shopping, beaches, and restaurants...thanks for mentioning that! Take care and we hope to see you again soon!

Cheryl High
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Elizabeth, Eastern Cape, South Africa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 3, 2014

We stayed at the Hilton Garden Inn for 3 nights the hotel was very clean and staff excellent, only down side was the distance from the beach (10 minute drive). Also access and exit from the hotel parking garage at peak traffic is a problem as you have to cross 4 lanes of traffic which can be very daunting.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 23, 2014
Greetings, Barry R! Thanks for taking time to post a review and for choosing the HGI in Hilton Head! We hope that you truly enjoyed your stay with us! Please come back and visit us soon!

Cheryl High
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hilton Head

Address: 1575 Fording Island Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 27 Hotels in Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Hilton Head 3*
Number of rooms: 104
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Also Known As:
Hilton Garden Inn Hilton Head Hotel Hilton Head
Hilton Garden Inn Head
Hilton Head Garden Inn

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