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“Nice hotel” 4 of 5 stars
Review of Hilton Garden Inn Hilton Head

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Hilton Garden Inn Hilton Head
3.0 of 5 Hotel   |   1575 Fording Island Road, Hilton Head, SC 29926   |  
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Ranked #11 of 26 Hotels in Hilton Head
Certificate of Excellence
New Jersey
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Nice hotel”
4 of 5 stars Reviewed April 26, 2014

We had a great one night stay in a two queen suite. The room was spacious, clean and quiet but the bathroom needed a refurbishment. The covered garage was great since it was raining and kept our bikes dry. The staff we encountered were extremely friendly and answered any questions that we had. The new lobby was really nice. We would stay here again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 30, 2014
Well hello, Meg00! Thanks for taking time to review our hotel and giving us such wonderful compliments!...especially about our TEam being friendly and knowledgable! We are so glad you chose the Hilton Garden Inn in Hilton Head for your stay!

Cheryl High, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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501 reviews from our community

Traveler rating
    238
    159
    67
    21
    16
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168
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
New York, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed April 25, 2014

I made a reservation for two connecting rooms as we are a family with 3 children. Upon check in I was informed that the property didn't have connecting rooms - so they gave us rooms that were side by side. Not the easiest of situations as my husband and I were split up the whole trip. The frustrating part was that one of the rooms had a door that connected to one on the other side of the room we had. I called the front desk and asked what that door connected to since I was told they had no connecting rooms. After a bit of an attitude and a long hold, I was told someone would call me back. Needless to say, I never received that call back!

  • Stayed April 2014, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 7, 2014
Hello, Cami F!

You can count on Us! Guanteed!

Thank you for choosing the Hilton Garden Inn! Also, we appreciate you taking the time to post a review of our hotel. I truly apologize about the inconvenience you had during your stay with us. We really try to accommodate all of our guests' requests; however, there are times that it may not be possible. We do have connecting rooms, but they may not have been available for the time of your stay...sorry for the miscommunication! Here at the Hilton Garden Inn, we strive to ensure that each of our guest have the best experience possible! We hope that you will choose to stay with us again so we can deliver our AWESOME guest service!

See you soon!
Cheryl High, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasay, Philippines
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed April 24, 2014

Stayed at Hilton Garden Inn near Tanger Outlet. We missed it the first time because it was sort of hidden, but it was actually along the same road as the outlet. it was a nice looking hotel, clean spacious room and staff was very nice and welcoming.

Fortunately there was parking right near the hotel as it was raining (they also had underground parking).

All in all it was a very nice getaway.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 30, 2014
Hi, travellergagirl! Yes, we are a little hidden...but we are so glad you found us and enjoyed your stay! And we all agree that the shopping is awesome at the Tanger Outlet! Come back to see us again soon!

Cheryl High, General Manager
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 21, 2014

I stay at this hotel weekly and it is by far the best hotel in the area. The rooms are great the hotel is great but the staff is what make this a five star experience.
I've been on the road for 20 years, this is the friendliest staff I have ever had the pleasure of dealing with.
Andrew B.

Stayed April 2014, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 30, 2014
Thanks so much, Andrew B, for the most kind compliments about our hotel and especially about our Team! We agree with you..."simply the best"! Thanks again and we hope to see you again soon!

Cheryl High, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEWARK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 18, 2014

The management was very friendly and the room and facilities were in top shape. One employee gave out a room card to my son trying to come back from the pool without validating with us. Just scared us they would do that. This was a single issue though and we love the Hilton brands. Also they need to update the beds. Very worn down.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 30, 2014
Thanks, Tim B, for reviewing our hotel and giving us this feedback! Yes, this is truly as isolated event and we do apologize! We hope when you return to Hilton Head, you will chose to stay with us! You can count on us!

Cheryl High, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 15, 2014

My family had a good time and memorable experience staying at the Hilton Garden Inn and already talking about the next trip. If we travel next time, we are going to stay at this hotel. The only thing lacking is a good bar in the hotel, or if there was one, we didn't see it particularly for a group travel to unwind at the bar!

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 30, 2014
Hello, Zewdie B! We are so happy that you created some wonderful memories while staying with us! And great news...we now have a bar! So please come back and visit us again soon!

Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed April 15, 2014

Complimentary internet access, clean rooms, upgrade available so my queen room ended up being a queen suite (which was that much better). No view but that has no bearing on the stay. The hotel offers breakfast and dinner (at an addtl cost) which were tasty. They are located in a great spot right before the bridge and not far from shopping. Would definitely stay here again.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cheryl H, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 30, 2014
Thanks, DMHE! We really appreciate you taking time to post a review of our hotel! So glad you enjoyed our new restaurant! Please come back and see us again real soon! You can count on us!

Cheryl High, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hilton Head

Address: 1575 Fording Island Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 26 Hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hilton Head 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Hilton Head Hotel Hilton Head
Hilton Garden Inn Head
Hilton Head Garden Inn

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