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“Hotel Excellence” 5 of 5 stars
Review of Hilton Garden Inn Hilton Head

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Hilton Garden Inn Hilton Head
3.0 of 5 Hotel   |   1575 Fording Island Road, Hilton Head, SC 29926   |  
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Ranked #11 of 26 Hotels in Hilton Head
Bend, United States
1 review
2 helpful votes 2 helpful votes
“Hotel Excellence”
5 of 5 stars Reviewed October 24, 2013

I am 71 years old and have done a lot of traveling in my time. This stay with the Hilton Garden Inn has got to be the best experience thus far. The price, room, friendly and helpful staff, and breakfast were all outstanding.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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386 reviews from our community

Traveler rating
    187
    128
    47
    12
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Los Angeles, California
Top Contributor
69 reviews 69 reviews
66 hotel reviews
Reviews in 38 cities Reviews in 38 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 21, 2013

I have been staying at this HGI for the past 4 years and it's never been a disappointment . I recently completed a 4 night stay and once again it was excellent. The outstanding staff and GM Greg is what makes this hotel great. Clean room and great service. As a Hilton Diamond Member I stay in hilton about 300 nights a year and this HGI ranks in the top 3 hotels I have stayed in. I would like to say Rita was always very friendly and made my stay that much more enjoyable. I highly recommend this hotel to all travelers! Thank you to Greg and his entire staff for another great stay from check in to check out!!

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delray Beach, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed October 20, 2013

lobby bright and inviting...this is not to be said of the room. dingy and dirty carpet...I mean really stained. this is strictly an travelling salesman type hotel..but lovely pool and good breakfast. that s the most positive I can make this report.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Apollo Beach, FL
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 19, 2013

Stayed at the Hilton Garden Inn, Hilton Head Island, SC last night. Although the hotel is not "on" the island, you can't get any closer to the bridge leading to the island. Very nice, clean accommodations, convenient to the island and the area. Clean room, comfy bed with memory foam topper, and nice breakfast variety (hot & cold) in the morning. Many items in the room have been recently updated and include a pod coffee maker, frig & microwave. You don't have to pay $9.95 for the breakfast, you can skip the hot, made to order items, and only pay $4.00.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 19, 2013

First and foremost, I'm a frequent visitor to many Hilton Garden Inn (HGI) hotels for business and personal travel accommodation. This is my very first HGI property that did not meet my expectation/ standards that I have experienced since staying with this hotel chain. The interior decor of this hotel needs to be upgraded. The bathroom tub/shower area needs updating. ( very substandard to other HGI) The most disappointing issues were the dirty/stained carpet in the room and the MANY worn/torn table chairs in the dining area ( particularly the seat cushion was so bad that you could feel the chair frame on my bottom while seated) I will say that the service and people were great.

For the cost or points required to stay at this HGI property, I'd highly recommend an alternative hotel property some where else in Hilton Head . I've stayed at other Hilton properties that were a whole lot nicer accommodations for a lot less cost/points.

Room Tip: Do not stay at this hotel until the property has upgraded the decor and furniture in rooms and lobby...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 21, 2013
Thank you for taking the time to complete the survey sent to you regarding your recent experience at the Hilton Garden Inn Hilton Head. The entire team review each comment and survey submitted on a daily basis. We take great pride in following up on suggestions, and celebrations addressed by our guests. I am saddened to see that your experience was not promising. It is always our intention to honor our guests and Hilton through a strong service and product. Recognizing the need to create a more social area, the property will be refurbishing the entire lobby area and adding Dinner and Lounge service in the latter part of this year. We are excited to offer a more robust option to guests working or visiting the island. All guests rooms are also receiving a chemical free carpet cleaning removing the excess oils that have transferred into the property from the repaving of Rte. 278. Honored guests such as yourself is why we are here. We hope to earn you back. Greg Burnes – General Manager greg.burnes@hilton.com
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Atlanta, GA
Top Contributor
51 reviews 51 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed October 18, 2013 via mobile

This hotel is NOT located in Hilton Head. It is across the bridge from Hilton Head in an odd location. Breakfast was HORRIBLE! You'd be better off going to Waffle House or IHOP for the $10 charge. My hubs and I had just stayed at the HGI in Tampa, which was great! This property dropped the ball. The pool was tiny and the gentleman at the front desk was clueless. We are HH members and this property is inconsistent with the brand. The free breakfast at Hampton Inns are superior to the debacle of a breakfast they serve! Spend you're vacation dollars elsewhere :(

Stayed October 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 21, 2013
There are many wonderful things about our country, one of those is the freedom of choice. It is always appreciated when an educated guest chooses our property for their overnight accommodations. Any constructive comments are shared with the team in an effort to strengthen the brand and the guest’s intent to return for future visits. It is clear none of those goals were reached during your last visit to Hilton Head. We are sorry your experience was so poor. Breakfast is cooked fresh each day and eggs to order are created by our cook to the request of our guests. New items are rotated in for the special of the day in an effort to offer some local flare. A Belgium waffle maker is also available for those who want that waffle experience. Yet, those that want pancakes, poached eggs, or an omelet will be catered to for the same $9.95 charge. The team at the desk have been recognized for the knowledge of the island and Bluffton area on multiple occasions. Continued training is conducted with all desk members through Hilton Worldwide and the Chamber addressing changes in the system or special events guests may be interested in attending. We do not intend to miss-lead any current or future guest by misrepresenting our location. Hilton Head Island is directly across the bridges located 750 feet from our property. The beaches are a short 12 minute drive onto the island. We are strategically positioned to be in short proximity of both Tanger Outlet Malls and Hilton Head Island. I understand this response is rather lengthy. Yet, I felt it important to address your concerns in hopes to earn you back for future visits. Greg Burnes-General Manager greg.burnes@hilton.com
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Hampton Bays, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 12, 2013

The carpet in our room was dirty and needed replacement. Don't pay 9.95 for the eggs at breakfast. I requested another room but they only had a room on the first floor witch was no better. Main entry to hotel was nice and bright. Rooms on the back of the building were sort of dark. The one bedroom suite is a nice size and it is a good value. They just need to upgrade the carpeting.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, October 21, 2013
Thank you for taking the time and respond to the survey regarding your recent experience at the Hilton Garden Inn Hilton Head. Being located in an area surrounded by palm and pine trees is a blessing on sunny days and a curse on overcast ones. During your visit the weather was more overcast magnifying the low lumen bulbs in each room. We feel honored to have guests such as yourself join us for rooms and breakfast. I am sorry the $9.95 all you can eat breakfast was not to your liking. Hilton recognizes ten different brands, each with a targeted market. Hilton Garden Inn offers a Hot individually prepared eggs to order option addressing those guests interested in a fresh specialized meal to start the day off. It has been separated from the rate to give the option opposed the alternative where everybody pays for a breakfast whether they eat or not. The carpet in the hotel is receiving a deep cleaning each month during the road construction on Rte. 278. The oils from the new pavement have presented a challenge to the light colored carpet throughout the property. I am sorry that your experience was hindered by the condition of the flooring. As mentioned before, it is an honor to receive comments that will strengthen our service for future returns. We look forward to that day on your next return. Greg Burnes-General Manager greg.burnes@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hilton Head

Address: 1575 Fording Island Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 26 Hotels in Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Hilton Head 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Hilton Head Hotel Hilton Head
Hilton Garden Inn Head
Hilton Head Garden Inn

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