Overall the hotel was nice. However for the cost you would expect the facility to be updated. The rooms were clean, matress comfortable, however the bathroom was dated, the shower had some mold, the faucet dripped and the fiberglass tub had a big crack in it. . As someone else stated the tv channels were limited. The staff was friendly, and check in was fast. At this level of hotel, I would not expect to have to pay for breakfast. This is convient to the outlet malls, however be aware this is not on Hilton head island.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 24, 2013
Thank you for taking the time to share your experience regarding the Hilton Garden Hilton Head. We are glad that you enjoyed the cleanliness of the property and slept well on the air baffled adjustable bed. The Hilton Garden Inn is one of ten brands created by Hilton to meet your needs. The style of the bathroom is constantly going through revisions. Your comments will only help that along. Although a new design is in the future, our guests should not have to be annoyed by a dripping faucet or a damaged tub. I do apologize for those occurrences. As mentioned earlier, the HGI brand was created to offer a hot, cook to order breakfast that was a step up from buffet and continental breakfasts. The need was great enough, Hilton recognized that not all guests would want to carry the burden of paying for a meal if they were not going to eat. Therefore, Hilton created the option at the Hilton Garden Inn brands to join us for breakfast at a completive cost. Yet, not adding it to the room rate giving the choice for all guests. You mentioned how close we are to the Tanger Outlet Malls and the convenience it offered. We are located 750 feet from the causeway and bridge to Hilton Head Island as well. We look forward in servicing you again in the near future. Greg Burnes-General Manager email@example.com .
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.