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“getaway weekend” 4 of 5 stars
Review of Hilton Garden Inn Hilton Head

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Hilton Garden Inn Hilton Head
3.0 of 5 Hotel   |   1575 Fording Island Road, Hilton Head, SC 29926   |  
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Ranked #10 of 26 hotels in Hilton Head
Tucker, Georgia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
“getaway weekend”
4 of 5 stars Reviewed June 20, 2013

first time to HHI and thought property performed well up to Hilton GI standards. First property in Bluffton on way back from HHI and that was nice when coming back form dinner and beach.Great proximity to many local attractions.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 22, 2013
We recognize the Hilton standard is a high one. Yet, we are excited to hear that we have met Hilton and your personal standards to earn your business back. It will be an honor to serve you in the future. Thank you for taking the time to respond. Greg Burnes-General Manager greg.burnes@hilton.com
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369 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Columbia, South Carolina
1 review
5 of 5 stars Reviewed June 17, 2013

I have never taken the time to recognize a hotel for the experience I've had, or to complain about one either. My wife and I stayed at the HGI Hilton Head (Blufton) in connection with a friend's wedding. From the moment we checked in to the time we left we received outstanding service from every staff member. Check-in was quick, pleasant, I was thanked for my Hilton Honors membership, and the staff-person took the time to suggest I update my rewards options so we would take advantage of a free breakfast.

On the day of checkout, as we were packing the car, we watched as the General Manager (Gregg) dart around picking up trash, althought there was not much to be had. When we asked if he could use his key card to let us in the elevator he immediately dashed over to do so. He asked how our stay was, asked if we were Hilton Honors members, thanked us for our loyalty, and asked if everything was what we expected it to be. We've traveled a fair amount together, and I've traveled a lot for work, and we agreed that we could not remember a time when we saw a manager at any hotel taking care of the little things that they'd typically delegate to staff.

At breakfast, I overheard the workers in the kitchen joking with eachother about their week. It is clear that management at this hotel has fostered an environment where they make sure that their guests and staff are happy and taken care of. You won't find a better value for your money at at the HGI Hilton Head!!!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 22, 2013
I am humbled by your kind words. It is never work when you love what you do. It is wonderful to hear how the entire team made your visit special. Please know we are honored to have the opportunity to serve you as a Hilton Honor’s member and more importantly as a guest at our hotel who plans to return in the future. Your comments reiterate how little things such as helping at the elevator can become a memorable experience to the one you help. Thank you for sharing your experience at the Hilton Garden Inn Hilton Head. In the Spirit of Hospitality, Greg Burnes-General Manager greg.burnes@hilton.com
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A TripAdvisor Member
5 of 5 stars Reviewed June 15, 2013

My husband and I paid for our children's families to stay at this hotel for our family vacation this year June 8-12. It was wonderful! Hotel very friendly, clean, beds are adjustable for comfort, pretty lobby with nice sitting area, nice pool, full breakfasts are superb! It was also a great value. We will do this again next year with all of our kids. Sheryl and Larry Clements, Marietta, Ga.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 22, 2013
We are so pleased your family made the Hilton Garden Inn Hilton Head a part of your travel plans. Thank you for taking the time to share your experience. Most of all, thank you for your loyalty to return. We look forward to seeing you all again. Greg Burnes-General Manager greg.burnes@hilton.com .
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Port Orange, Florida
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 12, 2013

This is a little tricky to find, but in a good location. Just before the island for easy access. Room was nice and clean. I did not care for the select your comfort mattress but my husband loved it. Staff was very pleasant. Would definitely stay there again.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 14, 2013
Thank you for taking the time to share your latest experience while staying at the Hilton Garden Inn Hilton Head. Our goal is to make every guest feel personally touched with our service, atmosphere and quality. I am sorry that your rest was not meeting our goal or your needs. Our Cloud 9 bedding with the individual dials located on either side of the bed are controlled by the guests, allowing more or less air adjusting the comfort firmness through the air baffles is intended to accommodate all requested levels. We look forward to your return visit where we can pre-adjust your bed so you won’t have to be bothered during your stay. Your ultimate compliment is your return visit. See you soon. Greg Burnes-General Manager greg.burnes@hilton.com
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Cleveland
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed June 8, 2013

We arrived in the Hilton Head area a day early and needed a place to stay for one night. This was a nice choice with a basic pool, breakfast, and a courtyard balcony to relax on. However, the location is just short of Hilton Head Island. It is located just before the bridge to the island and very close to the outlet malls. The hotel is a good choice for those who do not mind staying on the mainland.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 14, 2013
It is great to hear you enjoyed our property while visiting the island. We are located just 750 feet from the causeway and bridge to Hilton Head Island as well as only 1 mile from the Tanger Outlet Mall. We recognize that every guest has a choice where to stay during a vacation or business trip. Thank you for choosing Hilton Garden Inn Hilton Head. We look forward to your return visit. Greg Burnes-General Manager greg.burnes@hilton.com
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Conyers, United States
1 review
5 of 5 stars Reviewed June 5, 2013

Great...clean.. great customer service and the most affordable hotel within minutes of hilton head. They make you pay for breakfast but the breakfast is great and the hotel is affordable for a family trip!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 6, 2013
Thank you for taking the time to share your latest experience at the Hilton Garden Inn Hilton Head. We, as a team review all comments each day. I am sure yours will make all the team smile. Looking forward to your next visit. Greg Burnes – General Manager greg.burnes@hilton.com
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Mineal Wells,WV
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2013

Very Nice Hotel. The King Suite was beautiful. The beds had adjustment for soft or firm and were comfortable.. Very Clean and well kept. Covered Parking was great. The front desk clerk was pleasant and helpful with directions.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg-Burnes B, General Manager at Hilton Garden Inn Hilton Head, responded to this review, June 6, 2013
The Hilton Garden Inn Hilton Head team are honored to have the opportunity to serve you. We look forward to your next visit in the near future. Greg Burnes-General Manager greg.burnes@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hilton Head

Address: 1575 Fording Island Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 26 hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hilton Head 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Hilton Head Hotel Hilton Head
Hilton Garden Inn Head
Hilton Head Garden Inn

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