We enjoyed our stay at the Hilton Garden Inn. The front end check in staff and managers were always nice, friendly, and eager to help - they were very professional. We were first checked into a room that was near all the meeting rooms and across from a room with the bathtub being refurbished that didn't smell good, so we requested a move. They were happy to move us to another floor. We had a nice room - we had no problems with it. They had a different bed than we were used to at the Hilton chain - this bed had dials so you could adjust the softness and hardness - I didn't mess with my side and it wasn't as comfortable as the usual beds, but I didn't really try to change it so can't say it was bad. The location is a little far from where we wanted to go in Hilton Head, but not bad for the price and we just didn't come back to the hotel as much as we would have had it been closer. Overall very happy with our stay.