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“Wonderful! Choose this hotel!” 5 of 5 stars
Review of Hilton Garden Inn Hilton Head

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Hilton Garden Inn Hilton Head
3.0 of 5 Hotel   |   1575 Fording Island Road, Hilton Head, SC 29926   |  
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Bed and Breakfast Package
Ranked #11 of 26 Hotels in Hilton Head
Certificate of Excellence 2014
Minneapolis, Minnesota
Top Contributor
52 reviews 52 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
61 helpful votes 61 helpful votes
“Wonderful! Choose this hotel!”
5 of 5 stars Reviewed August 30, 2012

Everything about this hotel was wonderful. We were greeted by two very friendly people - a great way to start our stay. Our room was beautiful - (and anyone who had ever read any of my reviews knows I am very fussy.) I expect a lot in terms of comfort. I go to a hotel to sleep - so I want three things: very clean, very comfortable, very quiet. Hilton Garden Inn at Hilton Head met expectations on all three counts. The room and bathroom were immaculate. I carry footies so that I don't have bare feet on a hotel room floor, and wear them almost all the time, but did not feel the need here - it was that clean. The mattresses were very comfortable. The pillows were great - and we had a variety to chooses from. And quiet!!! I didn't hear a thing until my alarm went off the next morning. I always ask for a quiet location as I am a light sleeper. I had not done so this time but clearly there was no need. We had turned off the fan once the room was cooled to our comfort level, and sometimes the fan is useful to mask other noises, so there was really no noise whatsoever - not from outside, not from the hall, not from next door. My daughter and I traveled cross-country and spent several nights in hotels. This was far and away the best find of the trip! I have been an HIE devotee for years, but I will try Hilton Garden Inn at other locations next time after our experience here. Finding the entrance is a little tricky - at least it seemed so for us in the dark and rain - but don't worry if you miss it. Just stay in the left lane, go ahead a little ways, and there will be a place to turn and go back.

Room Tip: Ask for room #100 - it was perfect
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, September 6, 2012
Dear JWminnesota,
Thank you very much for taking your time with the response and to speak so highly of our hotel. You made my day I preach to my staff all we need to be is clean and friendly then the hotel will be successful. so I will pass on and praise my staff for doing there jobs so well.
I hope you come back and visit and please say hello.
Steve Cotton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 24, 2012

I was on the first floor, across from a conference/meeting room above the parking garage. The room was a little noisy and the AC did not really cool the room and was loud when it ran at night. I could hear doors opening and closing as well as those entering and leaving the conference room.

The shower needs to be redone. There was mold that the housekeeping had not bleached lately on the plastic walls - should have been tiled. Water pressure was decent, especially for a hotel. The vanity, granite, looked new. The toilet looked old and should be replaced. The pillows were horrible. I had to use six of them because they flattened like pancakes.

The staff at check in and checkout were nice, and smiled. They offered sundries which was a big help. The lobby looked clean and though I did not eat the breakfast, it looked okay for a hotel. The uniforms of the staff were very casual, and it fit for the location.

Room Tip: Bring your own pillow(s).
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  • Stayed August 2012, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, August 28, 2012
Dear Traveling Vixen
I am so sorry you found your bathroom unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I’ve worked with our maintenance team to make sure all of our air conditioning units are in full working order. We also would like to apologize for the noise issues and being placed by the meeting rooms.. I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.
Thank you for your feedback we learn so much from our guests.
Sincerely,
Steve Cotton
General Manager
843-837-8111
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Boston, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 20, 2012

My family occupied rooms at this hotel, I was very satisified with service, complimentary coffee, and buffet breakfast was available (although short handed in wait staff.) The only downsides were: the pool was small, no protection from the extreme heat, and my air conditioner was so noisy (one night) could not sleep at all, thought I would have gotten some compensation for my inconviencem although they did replace next day. The front desk staff person Paul Dowaschinski was very helpful to myself and entire friendly at all times.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, August 21, 2012
Dear Joy614,
Thank you very much for taking the time to write a review on Trip Advisor. I will share your comments with my staff and especially will recognize Paul for his great customer service.
Thanks again,
Steve Cotton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dubai
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 26 cities Reviews in 26 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed August 17, 2012

Nice boutique hotel with nice clean rooms. Ample parking space in front and behind the hotel.

The staff were helpful and the location is peaceful and quiet.

Will surely stay here again if I visit Hilton Head again.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, August 21, 2012
Dear Naved26,
Thank you very much for the kind feedback on my hotel. I am so glad you enjoyed your stay in Hilton Head.
Thanks again,
Steve Cotton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
87 reviews 87 reviews
84 hotel reviews
Reviews in 49 cities Reviews in 49 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed July 28, 2012

I recently stayed here for 4 nights while on business. From check in to check out I had a GREAT stay. My room was very large and very clean. I am a Hilton Diamond member and this is one of my favorite HGI. The entire staff is excellent. The GM Steve is the nicest managers I have met. I would highly recommended this hotel to everyone. The location is also a plus. I would like to say Thank you to the entire staff at HGI Hilton Head for a terrific stay. Will definitely stay here again..

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, August 3, 2012
Dear Chris,
Thank you very much for the kind words about our hotel and I really appreciate the nice comments about myself.
I look forward to seeing you on your next visit and have a great weekend.
Steve Cotton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Ga
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 26, 2012

Went to Hilton Head for a few nights with the wife and stayed at the Hilton Garden Inn. What a great location, room and value. We were close enough to everything but still far enough away from the "tourist trap" and terrible traffic. Nice pool and parking under building was nice. Did not get the breakfast package so cannot rate that.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, August 3, 2012
Dear Georgia Traveller,
Thank you very much for the kind words about my hotel and our staff. Your feedback is very important to us.
I hope to see you on your next vist and have a great weekend.
Steve Cotton
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toledo, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2012

My wife and I vacationed over the 4th of July. We found this hotel was everything you would expect from a Hilton property. The staff was great and rooms and entire property were well maintained. We look forward to returning soon.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steve C, General Manager at Hilton Garden Inn Hilton Head, responded to this review, August 3, 2012
Dear Dave M.,
Thank you very much for your review on tripadvisor. We really appreciate your nice comments about our staff and hotel.
I hope you come back and visit and make sure you stop by and say hello.
Thanks again,
Steve Cotton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Hilton Head

Address: 1575 Fording Island Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 26 Hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Hilton Head 3*
Number of rooms: 104
Reservation Options:
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Also Known As:
Hilton Garden Inn Hilton Head Hotel Hilton Head
Hilton Garden Inn Head
Hilton Head Garden Inn

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