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“Nice hotel with big clean rooms.” 4 of 5 stars
Review of Park Lane Hotel and Suites

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Park Lane Hotel and Suites
3.0 of 5 Hotel   |   12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)   |  
Hotel amenities
Ranked #20 of 26 hotels in Hilton Head
Wilmington, North Carolina
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“Nice hotel with big clean rooms.”
4 of 5 stars Reviewed June 22, 2013

Hotel has nice clean big bedrooms. Facilities very good and continental breakfast was good. 24 hour Starbucks coffee available! A bit "buggy" but that's more about the general area rather than the hotel, however care is needed to keep them out the rooms. Location ok but too far to walk to beach. Lots of bike hire opportunities though, so that (or a car!) resolved the problem. Overall, well worth staying there.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review, June 26, 2013
Thank you for your review. We too believe that it is well worth staying with us! The Park Lane could quite possibly be the best value for your money spent on the Island. Let us know when you are coming back!
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374 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • German first
  • Any
English first
Sylvania, Ohio
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed June 17, 2013

Be prepared to bring all of your own supplies to your full kitchen. There are no pans etc to use with the oven, only 3 ets of silverware. When we asked the staff we were told they "only work here not provide the items". Patios are small and have only one plastic chair. Shower whistles loudly during the entire time it's running. Find another hotel...

Room Tip: Not one near the ice machine.
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 9, 2013

Prior to staying at this hotel (but AFTER booking it) we read several reviews that included the horrors of local wildlife (marsh rats) and insects (roaches) as well as rude staff. I'm happy to say, aside from the cameo appearance of a single palmetto bug, we encountered none of the above. We stayed for 4 nights and enjoyed the entire stay. Plumbing, paint, carpet (in a pet friendly room, even), kitchen, lights, TVs, beds (hide-away, with its ever-present bad-night's-sleep-metal-bar was even surprisingly comfortable), a/c, locks, appliances - all worked well. There wasn't a lot of noise to keep us awake. We did stay in a lofted suite on the 3rd floor so that was probably helpful in the lack of noise category. Parking was adequate. We left our Do Not Disturb sign on our door the entire time and, as far as we know, the staff honored it. Never tried the breakfast so I can't comment on that other than I wish it stayed open until around 1 in the afternoon, when we actually would be awake and out the door! ;-) We were called once about a presentation we could attend but we politely declined and we were bothered no more about it. Perhaps the reason our stay was so great, noise- and crowd-wise - was because it was the weekend prior to Memorial Day and there weren't as many folks in HH as would be during the peak season? Regardless, we had a great time and a great stay at this hotel! Thanks for all the amenities AND allowing us to bring our dog along!

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
12parklane, General Manager at Park Lane Hotel and Suites, responded to this review, June 26, 2013
We like nothing better than hearing you had a great time and a great stay! Does that mean we will see you again this Fall perhaps? We hope so.....it's a great time to spend on the Island! Don't hesitate to call if we can help you with your plans!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Encinitas, Ca
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 24, 2013

This hotel would be rated higher if they had been honest about their services. They added a $9.50/day "facility fee" to cover items that were listed as free services in the AAA guide book. These included the TV and cable, breakfast, high speed internet and pool use. Besides the fact that these are normal services at most hotels they were not even high quality. The breakfast was the worst of the five hotels we have stayed at on this trip. Barely adequate. The hotel itself was nicely located and everyone seemed pleasant but they also wanted to give you a sales pitch in the evening (for which they would compensate you).

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 22, 2013

For $140/night you would think the bathroom would be big enough to stand at the toilet and shut the door at the same time. Also, we left up the do not disturb and the maids still came in and touched our stuff. Also the bathroom door wad falling apart as were the running boards in the kitchen. We also had the a/c set to 60, but it was never that cool in the room. I would not stay here again.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 8, 2013

My husband and I recently enjoyed 2 nights in loft accomodation at this hotel. We checked out Sunday and reached Charleston where I realized I had left a drawer full of clothing in our loft! From the front desk staff that day to the head housekeeper, Erica,who phoned me in Canada the next morning, I was impressed by the staff professionalism and concern. Erica advised me how they normally deal with these incidents, took my information and had their courier company contact me with the cost before shipping. We left Charleston Monday morning and I received the courier package with all my things Thursday ! I am very appreciative and will recommend this hotel to anyone visiting Hilton Head.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida, USA
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 27, 2013

Thanks to a groupon, we had the chance to stay at Park Lane. Making a reservation was quick and easy and when I needed to make a change, they were so accommodating. They were also pet friendly, which was a major plus and allowed my small dog to make the trip with me. The property was perfectly located near Coliginy for eating and the beach. We rented bikes and biked all over the island with ease. The rooms were spacious and the full fridge and kitchenette was perfect. The staff was wonderful - always available to help with a smile. I was so impressed and will be back. Thank you!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 26 hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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Also Known As:
Park Lane Hilton Head

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