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“Really Nice Room and....” 4 of 5 stars
Review of Park Lane Hotel and Suites

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Park Lane Hotel and Suites
3.0 of 5 Hotel   |   12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)   |  
Hotel amenities
Ranked #21 of 26 Hotels in Hilton Head
McDonough, Georgia, United States
Level Contributor
373 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Really Nice Room and....”
4 of 5 stars Reviewed March 20, 2013

Great Value (thanks to a Living Social deal). This hotel staff will bring me back. Quiet. Not on the beach but pretty close (you need a bike or a car). The staff was friendly and my suite was nice. They have fireplaces (not for year round use) and you can buy a log for $5. Nice kitchen - well equipped. Tiny bathroom. Don't stay near the exit door as it really bangs at night if there is any traffic. Nice poolside and the hot tub is always busy. The breakfast is ok but not great and the staff is super friendly and helpful.

Room Tip: Middle of the hallway away from the exit doors (they slam loudly).
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLGeneralManager, General Manager at Park Lane Hotel and Suites, responded to this review, March 22, 2013
Thank you for your response. I have passed your review on to all of our staff...it takes great employees from every department to provide our guests with the best experience!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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465 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Any
English first
Harmony
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed March 20, 2013

Nice size room - complete kitchen - The bed was very comfortable! There were a few stains on the sofa pillow - don't know from what? I probably don't want to know! Breakfast was just ok - less than a lot of other hotels. Overall, nice.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
89 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed March 19, 2013

We booked two nights at this hotel with a Groupon we had purchased. We were pleased from start to finish with our long weekend here. The suite was huge with a complete kitchen. The bed was comfortable and the room was squeaky clean. The front desk check in and check out was extremely fast and pleasant. The front desk was very helpful when we asked questions or recommendations. Continental breakfast was o.k, and location very convenient. We would highly recommend and would stay here again!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PLGeneralManager, General Manager at Park Lane Hotel and Suites, responded to this review, March 20, 2013
It delights us to hear reviews such as yours! Every day is a continuous effort on the part of all our staff to make your stay with us the best....and it looks like we succeeded! Don't stay away too long.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
87 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed March 19, 2013

My family and I used a Groupon and stayed at Park Lane for 3 nights last week. It was a nice clean place. The pool was not heated though so my daughters were quite disappointed. On the flip side the hot tub was scalding. My wife and I were enjoying a drink at the pool with dinner and watched people get into the hot tub and stay for no more than a minute. Their breakfast was decent but the eating area wasn't big enough. It filled up really fast, especially with people staying at the table after they finished and watching the big screen tv.

On a side note, this place would get a 5 star from me if they took better care of the grounds. They list tennis and basketball courts. Well they do have tennis courts and I think I saw a beach volleyball net in a really run down area but it took me quite a while to find the basketball hoop. It was stuck in the back of one of the tennis courts beside a small playground on the dirt.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 17, 2013

Staying on the Island for three nights. We are used to most pet friendly hotels being in poor conditions so when we came into this room it was a very nice surprise. All updated features and a lil balcony. Close to all the happenings.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lady Lake
Level Contributor
89 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed March 16, 2013

Convenient location to most island areas. Had a suite which was well equipped. Bathtub could use update but room was cleaned very well and decor was newer. Pool and hot tub on premises and nice woodland setting. Decent continental breakfast and good coffee all day. Not fond of the extra amenity fee but would stay here again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 14, 2013

Stayed here recently for 2-nights. Great location on island. Hotel has some age, but rooms were big and included a full kitchen. Good size flat screen TV. King bed was comfortable. Nice big pool area. Breakfast was good, with Starbucks coffee. They do charge a "Hotel Facilities Fee" of $9.50 per night. Not sure what that is for except added profit. They would probably be better off just putting it into the room charge, so people won't see it and question it. Will likely stay here again.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 26 Hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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Also Known As:
Park Lane Hilton Head

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