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“Spacious pet-friendly suites” 4 of 5 stars
Review of Park Lane Hotel and Suites

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Park Lane Hotel and Suites
3.0 of 5 Hotel   |   12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)   |  
Hotel amenities
Ranked #21 of 26 Hotels in Hilton Head
Orlando, FL
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
21 helpful votes 21 helpful votes
“Spacious pet-friendly suites”
4 of 5 stars Reviewed November 23, 2012 via mobile

The hotel is nice, each suite has a full kitchen and a fireplace. The bathroom is small but with several shelves. The continental breakfast is very basic and the breakfast area crowded. We only stated for one night and the rate was very reasonable. The location is not super convenient but Ok if you have a car. We would stay again.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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412 reviews from our community

Traveler rating
    92
    139
    88
    51
    42
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • German first
  • Any
English first
Wilmington, Vermont
Top Contributor
57 reviews 57 reviews
14 hotel reviews
Reviews in 33 cities Reviews in 33 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed November 15, 2012

Okay, so it's not the Ritz bu didn't expect it to be. We were here to play golf. Bathrooms are small but did the job. Staff was friendly and helpful. Breakfast was continental and free. Room was large and clean. I will stay here again.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Syracuse, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 6, 2012

We had a wallet stolen our first full day there. The cash taken was just the beginning, since none of the I.D's, CC's, or other items recovered. Lots of phone calls after calling the police and alerting the hotel management regarding the crime. We got no response back from hotel management or the police. Two seperate Hotel Managers were spoken to, but neither called back with any follow-up they promised.

The place has clean facilities and is a good location, but some of the help there may have sticky fingers.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sautee Nacoochee, Georgia
Top Contributor
125 reviews 125 reviews
22 hotel reviews
Reviews in 56 cities Reviews in 56 cities
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed November 3, 2012

I must start by saying the young man checking me in was very nice, but failed to mention times for breakfast etc. The room looked very dated and smelled old. One of the mattress's was so old and worn you could feel the springs. The bathroom was very small with very little counter space. The lights in the bathroom were dusty and hair hanging from it. The sheers on the patio door were stained and moldy. The sliding door to the sparce patio had to be physically lifted in order to open. At least put a plastic table with the dirty plastic chairs. Patio door and chairs were covered in mold. I made the mistake of walking on the carpet without shoes. My feet stuck to the kitchen tile! The facet in the kitchenette was missing parts. Not a pleasant mini-vacation. Never again.

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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 2, 2012

The Park Lane Hotel was our home base for our son's wedding in September. They gave us a great group rate. The staff was very friendly and accommodating. The rooms were nice and large with full kitchens. There's plenty of parking and the pool area was very pleasant. Guests loved the bike rentals. The bathrooms are a small and the continental breakfast needs some additional options, but all and all a great, economical solution, close to the beach. Finally, the Park Lane takes pets and are pet lovers. They were very helpful in recovering the bride's cat that escaped the day we were leaving...almost 4 weeks after the wedding. Thank-you Park Lane!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McDonough, Georgia
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2012

I came here with a Women's Retreat (60 women were in our party). I really enjoyed the hospitality of the staff!!! They were very accommodating and very friendly. The bed was comfortable and the rooms had a full kitchen. They are located 2.2 miles from the beach. My only complaint (if yo can really call it that) was that I wish there were more choices with the continental breakfast.

I would definitely recommend this hotel and will be back myself!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2012 via mobile

Justin @ front desk very helpful rooms beautiful and contents breakfast wonderful inclues Starbucks thanks. And book early. They'll. Be busy reccommend thouroughly nicks steakhouse next door steak was delicious servi e pleasant evwn though its a steeers themwd place

  • Stayed June 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Lane Hotel and Suites

Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 26 Hotels in Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:3 star — Park Lane Hotel and Suites 3*
Number of rooms: 156
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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Also Known As:
Park Lane Hilton Head

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