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Park Lane Hotel and Suites: Traveler Reviews

3.0 of 5
12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Hotel amenities
Park Lane Hotel and Suites
Ranked #23 of 37 hotels in Hilton Head
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257 reviews from our community

Traveler rating
    67
    87
    50
    28
    25
See reviews for
Families
81
 
Couples
99
 
Solo
9
 
Business
9
 
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Syracuse, New York
2 reviews
4 helpful votes 4 helpful votes
“Anniversary Trip; One big set back to an otherwise nice place”
3 of 5 stars Reviewed November 6, 2012

We had a wallet stolen our first full day there. The cash taken was just the beginning, since none of the I.D's, CC's, or other items recovered. Lots of phone calls after calling the police and alerting the hotel management regarding the crime. We got no response back from hotel management or the police. Two seperate Hotel Managers were spoken to, but neither called back with any follow-up they promised.

The place has clean facilities and is a good location, but some of the help there may have sticky fingers.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask John R about Park Lane Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sautee Nacoochee, Georgia
Top Contributor
53 reviews 53 reviews
12 hotel reviews
Reviews in 28 cities Reviews in 28 cities
13 helpful votes 13 helpful votes
“First and last stay”
2 of 5 stars Reviewed November 3, 2012

I must start by saying the young man checking me in was very nice, but failed to mention times for breakfast etc. The room looked very dated and smelled old. One of the mattress's was so old and worn you could feel the springs. The bathroom was very small with very little counter space. The lights in the bathroom were dusty and hair hanging from it. The sheers on the patio door were stained and moldy. The sliding door to the sparce patio had to be physically lifted in order to open. At least put a plastic table with the dirty plastic chairs. Patio door and chairs were covered in mold. I made the mistake of walking on the carpet without shoes. My feet stuck to the kitchen tile! The facet in the kitchenette was missing parts. Not a pleasant mini-vacation. Never again.

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  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
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1 review
1 helpful vote 1 helpful vote
“Great Place for Wedding Party”
4 of 5 stars Reviewed November 2, 2012

The Park Lane Hotel was our home base for our son's wedding in September. They gave us a great group rate. The staff was very friendly and accommodating. The rooms were nice and large with full kitchens. There's plenty of parking and the pool area was very pleasant. Guests loved the bike rentals. The bathrooms are a small and the continental breakfast needs some additional options, but all and all a great, economical solution, close to the beach. Finally, the Park Lane takes pets and are pet lovers. They were very helpful in recovering the bride's cat that escaped the day we were leaving...almost 4 weeks after the wedding. Thank-you Park Lane!

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Carla B about Park Lane Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
McDonough, Georgia
1 review
2 helpful votes 2 helpful votes
“Would definitely stay again”
4 of 5 stars Reviewed October 27, 2012

I came here with a Women's Retreat (60 women were in our party). I really enjoyed the hospitality of the staff!!! They were very accommodating and very friendly. The bed was comfortable and the rooms had a full kitchen. They are located 2.2 miles from the beach. My only complaint (if yo can really call it that) was that I wish there were more choices with the continental breakfast.

I would definitely recommend this hotel and will be back myself!

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask EJanks about Park Lane Hotel and Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Myrtle Beach, South Carolina
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“Outstanding.”
5 of 5 stars Reviewed October 19, 2012 via mobile

Justin @ front desk very helpful rooms beautiful and contents breakfast wonderful inclues Starbucks thanks. And book early. They'll. Be busy reccommend thouroughly nicks steakhouse next door steak was delicious servi e pleasant evwn though its a steeers themwd place

  • Stayed June 2012
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Park Lane Hotel and Suites

Also Known As:
Park Lane Hotel
Park Lane Hilton Head
Address: 12 Park Lane, Hilton Head, SC 29928 (Formerly Residence Inn)
Region: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 37 hotels in Hilton Head
Price Range: $
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Shaded by magnolia and palmetto trees, Park Lane Hotel sits in the center of the island, just minutes from beaches, shopping, and gourmet restaurants. The hotel caters both to those seeking relaxation and action, combining laid-back luxury with sports facilities including tennis courts, a basketball court, and a kids' playground. An arched driveway leads to the hotel's stately entrance, which is adorned with thick columns and white chimney stacks rising from a slate roof. Inside, each spacious suite features a full kitchen with granite countertops. Overstuffed armchairs and fireplaces create a cozy environment for unwinding. The Park Lane Hotel & Suites is the island's only all suite property with 156 rooms. Guests enjoy complimentary continental breakfast, high-speed wireless internet, outdoor pool and jacuzzi and is Pet Friendly! ... more   less 
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