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“A good Hotel” 4 of 5 stars
Review of Hilton Head Marriott Resort & Spa

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Hilton Head Marriott Resort & Spa
4.0 of 5 Resort   |   1 Hotel Circle, Hilton Head, SC 29928   |  
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Ranked #17 of 26 Hotels in Hilton Head
London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A good Hotel”
4 of 5 stars Reviewed August 8, 2014

This hotel was good in most respects. The food (breakfast) was very good with a vast choice. The rooms were adequate for the job although toiletries were lacking as there was two of us in the room and only enough soap for one.

There pool was excellent with a great bar and access to the beach.

Lots of local restaurants that were very good and provided a varied choice.

Room Tip: A room on the same floor as the reception desk makes it easier as the other people in the hotel were...
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  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,324 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Turkish first
  • Any
English first
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed August 8, 2014

Stayed there in June of 2014 for one week. At first I had my concerns about staying here after reading so many negative reviews. However, I had a wonderful time. The room was dated but I understand the resort is being updated in the fall. The majority of the time, I spent by the pools or on the beach. The poolside service was excellent. The food was good, the drinks refreshing. We ate in the lounge and the restaurant on site as well. The food was excellent! The service in the lounge was slow but I contribute that to the fact that the lounge was full of people from 2 other conventions going on at the same time. The restaurant service was superior to any of the upscale highly rated restaurants we visited on the island. From check in at the front desk, to valet parking, towel exchange, poolside bar &grill, restaurant, janitorial staff, housekeeping, bell hops, everyone employed there wore a smile at all times and went out of their way to see to our comfort and enjoyment. I can't wait to visit next year once the renovations are complete. Thank you Hilton Head Marriott Resort and Spa for a fabulous week!

Room Tip: Definitely reserve an oceanfront room. We stayed in the side building, not the main building and the...
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed August 7, 2014

The Marriott at Hilton Head is in a great location and the hotel staff are very impressive. All employees are very enthusiastic and accommodating. However, the hotel is obviously getting long in the tooth and is in need of a refresh. The location is so good that it would be in Marriott's best interest to upgrade the hotel. Nothing bad but the hotel needs updating. Of note, the WiFi didn't work.

  • Stayed August 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seneca, South Carolina
1 review
2 of 5 stars Reviewed August 7, 2014

Don't expect to do any work here unless you bring your own internet connection. Supposedly they had internet in the lobby, but I wouldn't try to work in such a busy location. It is 2014 - even cheap hotels have wireless internet.

Room Tip: Be wary of rooms near the elevators - there's a nice loud ding every time the elevator hits a fl...
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Green Features: They do appear to have environmentally-friendly practices (compostable plastics)
  • Stayed August 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, August 9, 2014
Thank you for choosing to stay with us on your trip to Hilton Head Island. We appreciate your comments and are sorry for the frustration you experienced with our internet connect.

We understand that many guest work while away from home, and understand how frustrating it must have been for you not to connect to the internet properly. Our guest rooms will be updated this coming fall, and we also plan on updating the internet system to provide a more powerful and speedier connection for all. Also, we always have our business center available for all of our guest 24 hours a day.

We hope to see you again in the future. Thank you again for taking the time to give us your feedback over your recent stay.
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30,000 ft over the Pacific
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 7, 2014

The rooms are dated and in need of decoration - chipped furniture, flaking plaster in the bathroom. The rooms have the feel of a cheap 3-star. The water pressure was very low coming out the tap, almost a dribble. You are paying for the location, not for a quality hotel. A quoted $40 room upgrade was charged at $60.00 to my card because it included a 'reservation fee', even though I upgraded while staying at the hotel.

Stayed August 2014
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HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, August 9, 2014
Thank you for choosing to stay with us. We appreciate your feedback over your recent visit.

We will be receiving renovations starting in October. We are very excited to update our product so that we can continue to exceed all of our guests' expectations. I'm sorry to hear of your frustrations with your recent visit. This is not the type of impression we want our guests' leaving with, and I assure you that we offer a much higher level of service at our property than what was first perceived.

Without our guests' comments we would not know where we need to improve, so again, thank you for taking the time to tell us how your stay went. We hope to see you again in the future, perhaps once our update is complete.
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Tolland
Level Contributor
119 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed August 6, 2014 via mobile

The Marriott was a very nice resort with a great beach front location. I prefer Westins but this was a good substitute. The resort is close to stores and not too far from the outlets. Golf is on the premises so there's a lot for everyone.

Stayed July 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Landrum, South Carolina
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed August 6, 2014

Okay, overall Marriott is an outstanding hotel in any city. This particular hotel could use some updating in the rooms. For $249 a night it would be nice to have a towel bar in the bath, a microwave in the room, and cleaner carpet. I was lucky enough to spend my time with a relative here in a conference so our room was at conference rate of $169. The internet connection was terrible and therefore I could not even check my email without getting knocked off, or it being non-existent. It appeared to be a great place for children to play, but I really don't know how a family of four could afford a week here. The vending machine drinks were $2.00 a piece!! If you wanted something to eat, you would pay at least $15 for a breakfast, and that is a small breakfast. Anyway, the staff was very helpful and very nice. They have hired some young folks for the pool area and the towel section had their jobs cut out for them. It was nice having a clean towel for the beach whenever, but some guests took way too much advantage of this!!! I just think it is overpriced, but everything at Hilton Head Island, SC is. The lowest expense was gas, for a change!!

Room Tip: A beachfront room would be nicer than one on the front. Higher up rooms give you a much better view.
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Green Features: I really don't know. I don't remember seeing a sign about keeping your towel, but I did keep mine off the floor so I could reuse it and it was replaced anyway.
  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonHeadManagement, Manager at Hilton Head Marriott Resort & Spa, responded to this review, August 8, 2014
Thank you for choosing to spend your time with us. While we pride ourselves in meeting and exceeding our guests’ expectations, we have obviously failed you and for that we sincerely apologize.

I’m terribly sorry about the issues you encountered during your stay. I hope that with our renovations coming this fall, all of those concerns will disappear.

Thank you for recognizing our wonderful staff. We work hard to go above and beyond all expectations and we truly appreciate the positive feedback over our service.

We hope to see you again in the future, perhaps once our renovations are complete. Thank you again for sharing your experience with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Head Marriott Resort & Spa

Address: 1 Hotel Circle, Hilton Head, SC 29928
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
#5 Luxury Hotel in Hilton Head
#6 Top resorts Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Head Marriott Resort & Spa 4*
Number of rooms: 513
Official Description (provided by the hotel):
A corporate-style hotel where the majority of guests are there for business - many with children. ... more   less 
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Also Known As:
Hilton Head Marriott Resort And Spa
Hilton Head Marriott Hotel Hilton Head
Marriott Hilton Head

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