I was a little bit disappointed with this hotel. The price for a night is quite high, so I was expecting a little luxury and unfortunately didn't get it. When I walked into my room I was disappointed to look out the door and see a roof! I know I didn't pay for an ocean view room, but for $225/night I was hoping for at least a parking lot view! Now I am not the kind of person who needs everything new, I like a little bit of history and character, but this hotel is in desperate need of repair. I had a shower in my room and the joint at the doors was moldy and cracking and the drain was so clogged that after being in it for 30 seconds I was standing in water, which grosses me out a bit. The light beside the bed was broken, so I had to unplug it to turn it off and the security latch at the door was broken as well so that I had to actually screw it in with my fingernail so that it wouldn't dangle which would cause me to not be able to open the door. Also, apparently they changed cable providers so there were no in room movies, I actually had to call at your service to figure this out as it denotes this as a feature both on their website and the in room guide. I was told that this is no longer offered as they were trying to be more family friendly (I wasn't trying to watch an adult film!, but she acted like I was). As this is an old hotel, you can imagine the soundproofing isn't very good, because a lot of people were on spring break, there were a lot of kids, so screaming, running and banging around was the norm for my trip as was listening to the next rooms conversations like we were in the same room. This is just a note as I was on vacation, so it didn't bother me too much. Now the good! The staff at this hotel is amazing, really, I didn't have any interactions that weren't pleasant or helpful, they made my stay enjoyable, management should take note because if it weren't for their staff I wouldn't consider staying here again, but because of them I just might. Also, the location is incredible, beautiful beach that is incredible with dolphins playing out front, along with Spanish moss lined streets.
I would like to note that I did not ask to change rooms, I simply can't stand the hassle of that, so I could have changed rooms and things may have been better in another room!
If you don't plan on staying in your room a lot and love the beach and a beautiful pool, then you should stay here, but if you like luxury and updates, I don't think this hotel will do it for you.
- Official Description (provided by the hotel):
- A corporate-style hotel where the majority of guests are there for business - many with children. ... more less
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- Also Known As:
- Hilton Head Marriott Hotel Hilton Head
- Hilton Head Marriott Resort And Spa
- Marriott Hilton Head