I just read the previous review of this property stating:

Employees - The people are friendly, to a fault. They'll all using the new norm of EXCESSIVE formality - something you'd hear from a call center employee. While this isn't really a complaint, it needs to be toned down. It comes across as really fake.

Really? How can they be fake? The valets were friendly and graciously to me and my husband, regardless of whether we had a car for them to park or not. Arriving or leaving the hotel, they greeted us with, "Good morning," or "Happy St. Patrick's Day." Neither of which seem excessively formal to me. Since they never parked our car (we typically park our own) the valets treated us with the same friendly manners as the guests who used their services. I thought the staff was both friendly and authentic.

I will agree with the previous reviewer's comment that this property does need to be updated. Uncomplicated and easy design changes to the hotel's current decor could provide instant style and panache.

Other than the decor, my only other suggestion that the hotel should either turn the volume down or eliminate the poolside music.

We just returned, after checking out early, from the Hilton Head Marriott. Here's a listing of specifics:

Valet - Valet is $18 per day plus tax. That's par for the course and a price we expected to pay. The problem came with the valet attendants. Wow, are they tip hungry. As soon as your car is brought up, they're looking at your hand for money. If the money isn't readily visible, be prepared for a lengthy conversation until cash exchanges hands.

Employees - The people are friendly, to a fault. They'll all using the new norm of EXCESSIVE formality - something you'd hear from a call center employee. While this isn't really a complaint, it needs to be toned down. It comes across as really fake.

The Room - It's apparent that this place is in major need of an update. It seems that the furniture/curtains/carpet haven't received an update since the late 1990s. The furniture is worn, the carpet is showing wear, and there's a lack of a functional desk/chair. So, it's difficult to accomplish any type of work comfortably. The bathroom seems as if it may have received a refresh somewhat recently. That said, the lighting was poor and the shower had weak water pressure.

Noise levels - I swear the room above us was moving furniture the entire night. All we heard were chairs scooting across the floor the whole night. We could also hear the rooms next door very well. We could also hear all movement and conversations in the hall. This place is LOUD. Don't expect a peaceful stay.

The pool/beach - This is the saving grace of this hotel. The pool is a great size with an awesome deck. The beach is large and clean. Unfortunately the weather was cool so we couldn't enjoy the beach, but I could imagine it's a great place to be in the summer.

Will we return? To Hilton Head, yes. To this hotel, no - unless it receives a major refresh.

As a Marriott Gold Member I've stayed in a number of Marriott's. While this hotel is a bit older the location is unbeatable. A great value for such a pristine location. In addition to being steps away from the ocean it's also in a convenient location on the Island. Indoor pool, very large outdoor pool and multiple hot tubs are a plus. The staff was friendly and extremely helpful. There are a few drawbacks such as limited restaurant service, outdoor pool wasn't heated, full versus queen beds and thin walls. However, with proper expectations and a positive attitude you'll find this a great place to stay on HHI.

We only had a brief overnight but the staff was very good at this property. Front desk and concierge were particularly warm and welcoming. It is large and spread out so consider whether you want to request a room near the elevators to be able to get around more quickly. Room was clean and efficient and up to expectation. Nice access to beach and I really liked the hammock section. Enjoyed a short swing around the island and would enjoy a return trip.