After flying into the Charleston Airport from San Diego, my wife and I made the 2 hour drive down to Hilton Head. We arrived the night of the Marine Corp Ball so things were busy and the parking lot was overflowing. During our check in the night manager told us to use the valet parking at no charge. Since we are Platinum Elite, we were entitled to an upgrade room. The manager said that only one room was available with a King bed but that there might be an issue with the bathroom. He offered to show us the room. It turned out the the bathroom was scheduled to have the bathroom tile completely replaced and the room itself was badly in need of new paint and a total renovation, not just bathroom tile. The view of the beach was exceptional. However, there is no excuse for letting any room in a five five star catagory get this bad. By the time we briefly looked at this room were on our way to see if the double bed in the other room was large enough for a husband and wife to share, we were told that the other room had now been given to another guest. Because of the state of the room and our inconveniance the manager offer us a $75 credit. The view was worth it for two nights. However, I have stayed in rooms at Motel 6 that were maintained better. At least they cleaned spot of blood that was on the floor of the bathroom when we first checked in.
The All American buffet for breakfact was OK but overpriced.
We did enjoy the indoor pool and jacuzzi. Being able to walk out of the hotel directly onto the beach was a plus.
Unfortunately, at check out, they completely forgot about the $75 credit and we had to ask to have the bill updated to reflect the promised credit. There is really no excuse for that.
If you are looking for a resort feel. This is not the place. It would take a major investment and full renovation to get this place up to the stadards of a normal marriott, much less a Resort and Spa quality. It seem they are only upgrading a few bathrooms at this time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.