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“overpriced so called resort” 1 of 5 stars
Review of Beach House Resort

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Beach House Resort
3.5 of 5 Hotel   |   1 South Forest Beach Drive, Hilton Head, SC 29928 (Formerly The Beach House, a Holiday Inn Resort)   |  
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Ranked #14 of 26 hotels in Hilton Head
Atlanta, Georgia, United States
1 review
4 helpful votes 4 helpful votes
“overpriced so called resort”
1 of 5 stars Reviewed 1 week ago

I stayed at the Beach House for two nights at a rate of $250 with tax and have never been so uncomfortable in my life. I've stayed in many hotels and I've never been more unhappy. I barely slept both nights due to the a/c not working. I called down to the front desk several times and even had a tech attempt to fix the a/c unit that was working overtime and not cooling the room at all. I slept without covers and still was sweating in my sleep. To spend $500 and be utterly miserable is unacceptable. And the staff acted like this was just normal. Bottom line is I'll never stay at that hotel ever again and will definitely not tell friends/family about it, other then not to stay there.

  • Stayed August 2014, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 3 days ago
Hello Rachel,
We are very sorry to hear that you are unhappy with your recent stay at our hotel. We know how important a good night’s sleep is. Your comfort and satisfaction are very important to us, as we strive to offer every guest a wonderful experience. We’d welcome the opportunity to make things right. We invite you to reach out to us personally at jeff.elseser@thebeachhousehhi.com. We look forward to hearing from you.
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472 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I, too, am spending a week at the Beach House. Room is large & clean. Staff is friendly and helpful. Front desk staff: welcoming, quick, polite to everyone. Maintenance staff works hard to
keep this property clean and attend to needs of guests.
Pool staff keeps the lovely pool sparkling. Pool waters are like swimming in silk,
Pool is a perfect 10! Wish I could stay much, much longer !

Room Tip: Make friends with hotel staff, ask their advice.
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  • Stayed August 2014, traveled solo
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 3 days ago
Hello Penelope,
We wish you could too!! Thank you for your amazing review. We’re delighted to hear how much you’ve enjoyed our clean, spacious rooms and beautiful, sparkling pool. We’re thrilled our dedicated team has taken such great care of you. We hate to see you leave, but we hope you’ll come and stay with us again soon. We can’t wait to offer you another fantastic experience!
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Colchester, Connecticut
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 20 cities Reviews in 20 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Rooms are big, comfortable, clean. Front desk staff is very accommodating and helpful. Always smiling and cheerful. The pool is beautiful but seems to have a lot of debris in it from around the grounds. The beach is easily accessible and wonderful. The Porch restaurant is lovely, but menu is somewhat limited. The nice part is most dishes are available in half portions. Overall a very lovely place to relax and enjoy the weather.

Room Tip: Ocean view would be the best
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  • Stayed August 2014, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 3 days ago
Hello Diane,
Thank you for the review! We’re thrilled our great team always met you with a smile and made you feel at home at Beach House. We’re happy you enjoyed the comfort of our clean, spacious rooms and the accessibility of our beautiful, sandy beach. We sincerely apologize for any debris finding its way to the pool, during your visit. We also regret that the range of The Porch’s menu did not meet your expectations. We’re happy you enjoyed the half portion availability and your overall experience though. Your feedback is important to us, and we’ll take your comments into careful consideration as we continue to improve. The next time you’re heading to Hilton Head, we hope you think of us. We would love to make your next visit even better!
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2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 1 week ago

I spent a week in this hotel. It is nearest to the beach. The room was relatively small, the bathroom definitively small... and not 100% clean. The room was on the opposite site of the beach. The a/c was EXTREMELY noisy, the quality of the sleep was terrible also because I woke up every morning with backache, my wife did not have the same pain, she said: "The mattress could be better." The breakfast at the hotel? I read other people they said it is good, we didn't have the same experience, the omelette was ok, the fruits so-so. No, I will not return.

Room Tip: The umbrella and 2 chair cost 32$ the first day, 20 the other day, if you want to prolong the rent y...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 3 days ago
Hello Antonio,
We are very sorry to hear that you are unhappy with your recent stay at our hotel. We strive to offer every guest a wonderful experience, and we’d welcome the opportunity to make things right. We invite you to reach out to us personally at jeff.elseser@thebeachhousehhi.com. We look forward to hearing from you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the Beach House Resort from August 15th to August 18th, and my girlfriend and I were thoroughly impressed with the quality of the service, food, and amenities. We will definitely be coming back.

The front desk staff greeted us in a warm friendly manner upon arrival. Although we arrived early, our room was ready for check-in. The front desk staff quickly oriented us with the property layout and amenities. We were pleased with our room as it was large, well-ventilated, and most importantly, clean.

The food at the Beach House is unrivaled by any other hotel on the island. The Chef can BBQ with the best of them. The recently-opened Porch Restaurant boasts delicious southern fare, and the beer-can chicken is to die for. Other must try items include the pulled pork nachos, the drunken pig burger (from the shack), any of the delicious cocktails from the Tiki Bar (a local landmark), and any of the scrumptious "bites" from the Porch lunch & dinner menus.

The weather was great, and we were able to rent & ride bikes easily from the on-site kiosk. There were also professional-grade volleyball nets on property, which was simply awesome, as most other resorts I have been to have nets that are not of high quality and have a tendency to fall down. The sand on the beach was also so smooth and comfortable, a must for competitive v-ball players. Down by the water, the beach was well-maintained and clean -- no rocks at all! The Beach House also has a designated area on the beach where patrons can consume alcohol on the sand, which was awesome and uncommon in Hilton Head because of certain laws.

Overall, our stay at the Beach House was extremely enjoyable, and we will definitely be coming back to enjoy the service, food, and atmosphere again soon.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 3 days ago
Hello,
Earning the “best” in your book means so much to us! We’re happy our welcoming atmosphere, dedicated team, attentive service, excellent dining, convenient amenities, and spacious, clean rooms exceeded your expectations. We’re thrilled The Porch’s savory menu and Tiki Hut’s delicious creations made such a great impression. We love knowing our BBQ selections were such a hit! Thank you. We’re glad you took advantage of some of our great amenities: refreshing drinks on the beach, volleyball over smooth sand, and on-site bike rentals, the perfect way to explore the island. Thank you for the wonderful review! A repeat visit would be the best compliment. We can’t wait to offer you another memorable experience!
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Brighton, Michigan
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So we made the trip down from MI & loved every minute of it ! The pool was great as was the beach, we hung around the pool more then anything due to the jelly fish stinging we heard about in the ocean. People were all friendly & were there for the same reason, to have a good time. The younger people hung out at the bar with live music at night, even got to see a wedding on the beach Friday night, pretty cool. Staff was friendly and helpful with suggestions for local things to do & places to eat. Our room keepers, Corrinne & Tanesha were great and always had a nice word and smile for everybody, loved em ! If you come here & dont enjoy yourself, its your own fault. We will be back asap !! Thanks Beach House !

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 1 week ago
Hello Rick,
Thank you for the wonderful review! We’re sorry to hear there was an influx of jellyfish during your stay. We’re happy you avoided the stings at our pool and enjoyed live entertainment, our Tiki Hut, and the fun atmosphere. Beachside weddings are something special! You can’t beat the backdrop and refreshing sea air, and of course our dedicated team loves going out of their way to ensure it’s memorable! We’re glad you witnessed one during your stay, and we’re delighted Corrine and Tanesha took such good care of you. We’ll pass on your praise; it’s sure to widen their smiles. Our favorite part of your review is hearing you’ll be back to see us soon. We can’t wait! Forget minutes, next time we’re aiming for you to love every SECOND!
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Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The rooms were clean and the nice little details were attended to. Breakfast was great, the pool and ocean superb. A little pricey at $247.00 a night, but, breakfast was included and it was our anniversary.

  • Stayed August 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny K, Guest Relations Manager at Beach House Resort, responded to this review, 1 week ago
We are honored that you chose to spend your anniversary at our beautiful Beach House. We’re delighted our clean rooms, thoughtful details, great pool, oceanfront location, and delicious breakfast impressed you. We are sorry to hear you weren’t a big fan of our rates, but we’re glad you decided to indulge yourselves a bit for the occasion. You deserve it, and we loved making your stay special! The next time you’re planning a getaway, we hope you think of Beach House. We’d like another opportunity to impress!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach House Resort

Address: 1 South Forest Beach Drive, Hilton Head, SC 29928 (Formerly The Beach House, a Holiday Inn Resort)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beach House Resort 3.5*
Official Description (provided by the hotel):
Named one of the top ten family beaches in the country, Hilton Head Island, South Carolina is a quaint resort island only twelve miles long by five miles wide, renowned for sparkling blue water and sandy beaches. What guests seem to enjoy the most about the Beach House Resort is the direct beach access and convenient location on Coligny Beach. In addition to our gorgeous beach front, The Beach House is the only Hilton Head Island hotel within walking distance to over 100 shops, restaurants, activities, and fun-filled night life! At The Beach House, you're only steps away from miles of white sandy beaches and blue ocean waters, dozens of championship golf courses, more than 300 tennis courts and 100 miles of bicycle paths. The Beach House is one of the most family-friendly resorts on the island, offering a large kiddies pool with a fountain, and a focus on child entertainment with the seasonal Island Kids Club. Take time to relax and enjoy our over-sized tropical free-form pool and large sun deck packed with a generous amount of lounge chairs where you can bathe in the sun. Enjoy oceanfront dining at our new restaurant, The Porch, featuring Low Country culinary favorites and don't miss our famous Tiki Hut Bar and volleyball courts on the beach! We also specialize in groups, meetings, banquets and wedding events! ... more   less 
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Also Known As:
Holiday Inn Oceanfront Hotel Hilton Head
Holiday Inn Hilton Head
Hilton Head Holiday Inn

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