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“fun trip” 4 of 5 stars
Review of Beach House Resort

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Beach House Resort
3.5 of 5 Hotel   |   1 South Forest Beach Drive, Hilton Head, SC 29928   |  
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Ranked #13 of 26 Hotels in Hilton Head
Jonesboro, Georgia
1 review
“fun trip”
4 of 5 stars Reviewed April 30, 2013

We stayed 4 nights and had great time. The Tiki Hut people were great and the rooms facing the beach with the breeze blowing in were fine. Golf trip and the courses where close by and in fine shape. Going back next year for a full week.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, May 1, 2013
Dear Charles H:

Thanks for choosing The Beach House for your recent 4 day golf trip to Hilton Head Island. I'm delighted to know that you enjoyed our awesome Tiki Hut and found our guest rooms to be so pleasant.

We look forward to having you back next year for a whole week........you're sure to be impressed with the new and improved Beach House once we complete all our upgrades this year.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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775 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
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  • Italian first
  • Portuguese first
  • Spanish first
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English first
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 29, 2013

The General Manager needs to let his front desk agents know that is not okay to be loud.
I overhead walking down the hall two female agents talking very loudly about one of their front desk staff. Being that I work for a hotel I know it is not okay to be speaking bad about your manager at the front desk very loudly. They didn't give us information about our stay nor places we could go to while we are here. They seem to want to just check us in so they can go back to talking about their manager.

The resturant service was awesome and so was the tiki hut you can tell they have a great manager that they seem to respect. I have been to this hotel twice and still not impressed.
I stayed here from the 27-29 and observed the same young female both nights doing majority of the talking. She seemed to found a even louder and rude assiociate the next night to work with. The General Manager needs to know that front desk is what makes the stay memorable when you first check-in.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, May 1, 2013
Dear Kim G:

Thank you so much for taking the time to post your review and provide such valuable feedback. As a fellow Hotelier your observations and comments are very accurate in describing what should not be seen or heard from any Front Desk Associate. I will certainly use your review as a training tool to help improve the professionalism displayed by our staff at the Front Desk.

I'm pleased to know that you enjoyed our restaurant and Tiki Hut and appreciate your recognition of the professional behavior and service you experienced.

We appreciate you choosing to stay at The Beach House during your recent trip to Hilton Head and promise to make sure your next stay is the one that finally makes a positive impression.

Best Regards,

Jeff Elseser
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Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 27, 2013 via mobile

We are staying in the Beach House for two nights. My family has a platinum Priority Club membership and we stay in Holiday Inns quite frequently and usually love them and get fabulous treatment. This has been our worst experience ever. When we arrived on Friday our room was not ready to be checked in to. The woman at the front desk said they would call my cell when it was ready. We never received a phone call. They didn't offer to hold our luggage or anything. We had to haul everything back out to the car and we went to the beach and pool area. Again, we never received a call. When we did get to our room, there was a dirty towel hanging in the bathroom. Also, the hair dryer was broken. I called the front desk to request a new one. They said housekeeping would have to find one and would bring to us. We never received a new hair dryer. We asked the front desk where we could get bike rentals and the woman gave us the vaguest directs (over past Coligney Circle) and we had to ask a store owner for directions. The service is horrible and the front desk seem bothered by the guests. I will not be recommending this hotel.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, May 1, 2013
Dear Hrlarkin:

Please accept my sincere apologies for the disappointing experience during your recent stay at The Beach House. The issues you encountered were very much avoidable had we employed even the most basic service standards. I'm very surprised that our staff failed to provide the anticipatory service that they are usually so good at providing and neglected to follow-up with your room availability in a more timely manner. As the new owners of The Beach House , we have been working diligently to elevate our service levels so that our guests can enjoy their stay the way they expect and deserve. This afternoon I used your review as an example of how service inconsistencies can impact our guests experiences so dramatically. We are continually striving to improve the quality of our Resort and hope that you will give us the opportunity to earn back your trust should you travels bring you back to Hilton Head Island in the future.

Sincerely,

Jeff Elseser
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New York
1 review
5 of 5 stars Reviewed April 16, 2013 via mobile

I stayed at The Beach House over the weekend and couldn't have asked for a better vacation. The rooms are beautiful, the view is stunning, and the service is great.
Tommy and Derek from the Tiki Hut were phenomenal!
I can't wait to go back!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 26, 2013
Dear Brasil90:

Thanks for letting us know you had such a wonderful time during your recent vacation to The Beach House. I'm pleased to you enjoyed your room and that the service you received during your stay was great. I'll be sure to let our Tiki Hut Bartenders, Tommy and Derek, know you had a "phenomenal" time.

We look forward to having you back soon and thanks for choosing The Beach House!

Best Rerads,

Jeff Elseser
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DECATUR
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed April 15, 2013

We visited Hilton Head island this past weekend and enjoyed our time there. The Beach House Resort was ok. On arrival we were placed in a room at the far end of the hallway tucked away where no one could find us. Upon entering the room, it had a faint smell of must and wet towels and I immediately called to the front desk to be moved. After we took the "Green Mile" walk back down to the front desk which is located in another building, we were given another room on a different floor. We were told that there were no other rooms available closer to civilization, and the new room was still a far walk from what we anticipated. The new room was on a higher floor but the same tucked away corner as the 1st room. Needless to say, after driving 4 hours, we didn't feel like going back down to the front desk for the 3rd time. The front desk staff was very helpful despite the room mishap. After settling in and wanting to take a shower, we found that the shower handle was not operable...NO showers for us...On our way out, we stopped by the front desk again and made the staff aware of our problem. She immediately phoned maintenance and had them to go to our room and repair the shower handle. By the time we had made it back to the resort, we were so out of it, we went to bed. The Tiki Hut was awesome and the bartenders were great and attentive!! We had breakfast at the Markers 69 restaurant onsite the next morning. Blah Blah the buffet breakfast was nothing to right home about. The eggs were not good at all. They taste and look like powder eggs and the potatoes were dry. The overall stay was ok, but not really worth the money that we spent on the rooms. We did enjoy the trip however.

Room Tip: Ask for a beachview room BEFORE you book otherwise, you may get a view of the parking lot and placed...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 26, 2013
Dear shon215:

I apologize for the less than perfect arrival experience during your recent stay at The Beach House. We appreciate your feedback and I'm happy that you found our Front Desk and Maintenance staff to be helpful and efficient. The entire Resort leadership team receives our Trip Advisor reviews and we have adjusted our processes to help improve our service for our future guests based on some of your feedback.

We're glad you enjoyed your stay and found the Tiki Hut to be what so many others think - Awesome!

We hope to have the opportunity to have you as our guest again in the near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
27 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 14, 2013

Our visit last week was my first time to Hilton Head. I booked at the Beach House through Hotels.com and was very satisfied. The whole staff seems very service oriented. The housekeeping staff was really nice about giving a few extra towels and tissues. We had a guest with a bad cold and they were very kind about changing the sheets after only one night (normally we don't ask for that). The restaurant hostess was helpful in giving us some plates to use in the microwave for our own food. Front desk people were also very capable and helpful. We really liked the porch swings and landscaping, too. Really a great location right on the beach. Our only problem was some very noisy guests on the Friday night of our stay. We were awakened repeatedly until after 2 a.m. This was not the hotel's fault, but it's pretty clear to me that there is no sound insulation between rooms or between the hall and the rooms. I called the front desk twice for help and they were responsive.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 19, 2013
Dear einsbr:

It's great to know your first trip to Hilton Head went so well, especially since you chose to stay at our beautiful resort. The service you levels you experienced show how all the staff at The Beach House is truly focused on providing great service for all our guests. I'm very happy you enjoyed your stay so much.

We look forward to having you back in the very near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 14, 2013

The hotel is ocean front. The staff was very polite and helpful! The room was clean, and the furnishings were nice! It's in a convenient location, you can walk to food, or shopping! There's a really nice tiki bar and snack bar at the pool! I will definitely stay here again!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 19, 2013
Dear Karen S:

Thank you so much for choosing The Beach House during your recent trip to Hilton Head Island. It's wonderful to know how much you enjoyed the resort and our terrific oceanfront location. Glad you had fun at our famous Tiki Hut and poolside Shack Restaurant, which serves the area's best burgers and "adult" milkshakes.

Hopefully, we will have the pleasure of having you as our guest again in the near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Beach House Resort

Address: 1 South Forest Beach Drive, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beach House Resort 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
Named one of the top ten family beaches in the country, Hilton Head Island, South Carolina is a quaint resort island only twelve miles long by five miles wide, renowned for sparkling blue water and sandy beaches. What guests seem to enjoy the most about the Beach House Resort is the direct beach access and convenient location on Coligny Beach. In addition to our gorgeous beach front, The Beach House is the only Hilton Head Island hotel within walking distance to over 100 shops, restaurants, activities, and fun-filled night life located at Coligny Plaza! At The Beach House, you're only steps away from miles of white sandy beaches and blue ocean waters, dozens of championship golf courses, more than 300 tennis courts and 100 miles of bicycle paths. The Beach House is one of the most family-friendly resorts on the island, offering a large kiddi pool with a fountain, and a focus on child entertainment with the seasonal activities. Take time to relax and enjoy our over-sized heated free-form pool and large sun deck packed with a generous amount of lounge chairs where you can bathe in the sun or enjoy the Resort's private beach area with lounge chairs and food and beverage service. Enjoy oceanfront dining at our new restaurant, The Porch, featuring Southern favorites and don't miss our famous Tiki Hut Bar offering live entertainment 365 days per year and volleyball court play viewing on the beach! We also specialize in groups, meetings, banquets and beach wedding events! ... more   less 
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Also Known As:
Holiday Inn Oceanfront Hotel Hilton Head
Holiday Inn Hilton Head
Hilton Head Holiday Inn

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