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“Fantastic Stay!” 5 of 5 stars
Review of Beach House Resort

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Beach House Resort
3.5 of 5 Hotel   |   1 South Forest Beach Drive, Hilton Head, SC 29928 (Formerly The Beach House, a Holiday Inn Resort)   |  
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Ranked #14 of 26 hotels in Hilton Head
New York
1 review
“Fantastic Stay!”
5 of 5 stars Reviewed April 16, 2013 via mobile

I stayed at The Beach House over the weekend and couldn't have asked for a better vacation. The rooms are beautiful, the view is stunning, and the service is great.
Tommy and Derek from the Tiki Hut were phenomenal!
I can't wait to go back!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 26, 2013
Dear Brasil90:

Thanks for letting us know you had such a wonderful time during your recent vacation to The Beach House. I'm pleased to you enjoyed your room and that the service you received during your stay was great. I'll be sure to let our Tiki Hut Bartenders, Tommy and Derek, know you had a "phenomenal" time.

We look forward to having you back soon and thanks for choosing The Beach House!

Best Rerads,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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471 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
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English first
DECATUR
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 15, 2013

We visited Hilton Head island this past weekend and enjoyed our time there. The Beach House Resort was ok. On arrival we were placed in a room at the far end of the hallway tucked away where no one could find us. Upon entering the room, it had a faint smell of must and wet towels and I immediately called to the front desk to be moved. After we took the "Green Mile" walk back down to the front desk which is located in another building, we were given another room on a different floor. We were told that there were no other rooms available closer to civilization, and the new room was still a far walk from what we anticipated. The new room was on a higher floor but the same tucked away corner as the 1st room. Needless to say, after driving 4 hours, we didn't feel like going back down to the front desk for the 3rd time. The front desk staff was very helpful despite the room mishap. After settling in and wanting to take a shower, we found that the shower handle was not operable...NO showers for us...On our way out, we stopped by the front desk again and made the staff aware of our problem. She immediately phoned maintenance and had them to go to our room and repair the shower handle. By the time we had made it back to the resort, we were so out of it, we went to bed. The Tiki Hut was awesome and the bartenders were great and attentive!! We had breakfast at the Markers 69 restaurant onsite the next morning. Blah Blah the buffet breakfast was nothing to right home about. The eggs were not good at all. They taste and look like powder eggs and the potatoes were dry. The overall stay was ok, but not really worth the money that we spent on the rooms. We did enjoy the trip however.

Room Tip: Ask for a beachview room BEFORE you book otherwise, you may get a view of the parking lot and placed...
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 26, 2013
Dear shon215:

I apologize for the less than perfect arrival experience during your recent stay at The Beach House. We appreciate your feedback and I'm happy that you found our Front Desk and Maintenance staff to be helpful and efficient. The entire Resort leadership team receives our Trip Advisor reviews and we have adjusted our processes to help improve our service for our future guests based on some of your feedback.

We're glad you enjoyed your stay and found the Tiki Hut to be what so many others think - Awesome!

We hope to have the opportunity to have you as our guest again in the near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
24 reviews 24 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 14, 2013

Our visit last week was my first time to Hilton Head. I booked at the Beach House through Hotels.com and was very satisfied. The whole staff seems very service oriented. The housekeeping staff was really nice about giving a few extra towels and tissues. We had a guest with a bad cold and they were very kind about changing the sheets after only one night (normally we don't ask for that). The restaurant hostess was helpful in giving us some plates to use in the microwave for our own food. Front desk people were also very capable and helpful. We really liked the porch swings and landscaping, too. Really a great location right on the beach. Our only problem was some very noisy guests on the Friday night of our stay. We were awakened repeatedly until after 2 a.m. This was not the hotel's fault, but it's pretty clear to me that there is no sound insulation between rooms or between the hall and the rooms. I called the front desk twice for help and they were responsive.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 19, 2013
Dear einsbr:

It's great to know your first trip to Hilton Head went so well, especially since you chose to stay at our beautiful resort. The service you levels you experienced show how all the staff at The Beach House is truly focused on providing great service for all our guests. I'm very happy you enjoyed your stay so much.

We look forward to having you back in the very near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christiansburg
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 14, 2013

The hotel is ocean front. The staff was very polite and helpful! The room was clean, and the furnishings were nice! It's in a convenient location, you can walk to food, or shopping! There's a really nice tiki bar and snack bar at the pool! I will definitely stay here again!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 19, 2013
Dear Karen S:

Thank you so much for choosing The Beach House during your recent trip to Hilton Head Island. It's wonderful to know how much you enjoyed the resort and our terrific oceanfront location. Glad you had fun at our famous Tiki Hut and poolside Shack Restaurant, which serves the area's best burgers and "adult" milkshakes.

Hopefully, we will have the pleasure of having you as our guest again in the near future.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, NC
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 13, 2013

My husband, two children and I stayed at the Beach House April 3-7. We were on spring break, but the weather was still winter! I had originally booked at the Westin but since they were not finished with their renovation, we switched to the Beach House. We absolutly loved that it was a beach-front hotel! We booked a patio room on the first floor. I will never do that again because the patio is not private. Hotel guest & others can come right through the gate to access the beach. No privacy at all! Because of the weather being so cold and rainy, we never sat outside so I wasted money booking that room category. The rooms were just okay. We usually stay in much better hotels so it was just average. It was mostly clean but they really need to pay attention to dusting. It was spotty. The beds are a little firm but I was so tired, it didn't hinder me sleeping. I agree with the other reviewers. The front desk staff needs training badly!! I hope the management seriously looks into this because they are the first people you encounter and set the tone for the vacation. These ladies needed serious training!! No customer/people skills at all.
When the rain stopped and the sun came out, everybody went to the pool....except the pool is not heated. It was ice cold!!! It was ashamed to see all those kids and this beautiful empty pool. I was told by a staff member that they will renovate that area at the end of the busy season so future travelers beware! We ate in the hotel resturant every morning for breakfast since it came in our package. We ate the buffet and it was very good. The only complaint is that they served the same food every morning. The waiters and waitresses were wonderful especially Deidre who took care of us each morning. She was a gem! We also loved the lady hostess from Russia...sorry I forgot her name.
Anyway to wrap this up. It's not bad we are just used to much better. We actually plan to return next spring break due to the fact to where this hotel is located. We will see if they finish the pool renovations by then.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 19, 2013
Dear Traveldiva Tracey:

The unusually cool weather in March and early April certainly wasn't winning any awards for best spring break weather in the southeast this year. Sorry you and your family didn't get to experience the more typical temperatures we enjoy that time of year. We do appreciate the opportunity to have you as our guest and wish we would have performed up to our ability during your stay. I assure you we are working hard to improve our service levels, and we're making daily progress. Our focus on improving service, combined with all the exciting renovations we have planned for later this year, will help make The Beach House the resort of choice for many future Hilton Head Island visitors. One more thing........when you visit next year you will be able to enjoy our "heated" pool.

Thanks for choosing The Beach House and we look forward to having you back next year for Spring Break.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trafford, Pennsylvania
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 13, 2013

Nice location, convenient to shopping, dining and the beach of course. We had a king bed with a sleeper sofa. Room was average size, furnishing were nice. There were really only two negatives that we experienced during our stay. The first issue is housekeeping, my daughter found a beer bottle beside the sleeper sofa, and it still had beer in it! Room was dusty on the tops of furniture also. The second was the restaurant service. The food was actually very good, it was the lack of service that was really disappointing. They are so close to being a nice resort, they just need to strive a little harder. And most of the issues are easy fixes. But first train the housekeeping department, and hire a supervisor that actually does some QC.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 16, 2013
Dear ziszy:

We appreciate you choosing to stay with us during your recent trip to Hilton Head and thank you for taking the time to post your review and provide the honest feedback describing your experience. It is, however, very disappointing and surprising to hear about your negative experiences. I promise we are working very hard to improve our consistency so that these types of misses never occur again and every guest receives the level of service they expect when staying at The Beach House. It's very important to me and the rest of the staff that we provide a great experience for all our guests and we hope you will give us another chance to make that happen.

Best Regards,

Jeff Elseser
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johns Creek, Georgia
1 review
5 of 5 stars Reviewed April 11, 2013

Our school had two entire soccer teams there and the experience was great. Location is great for easy access to the shops right on the beach. The hotel is also in great condition and the staff is very accommodating. Security was also very good at helping to ensure that the kids were not out and about in the late hours. The sales manager, Peggy is very good to work with and our school looks forawrd to working with her for future stays.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeff E, General Manager at Beach House Resort, responded to this review, April 16, 2013
Dear HoochSoccer:

It was great having all the soccer players here last week.....the kids were a lot of fun and all very well behaved. I Hope the teams competed well and had fun during there time off from soccer hanging around the resort. Thanks for taking time to post your wonderful review and I'm not surprised to see your comment about Peggy, she always takes great care of her groups.

Looking forward to seeing you and the teams again next year!

Best Regards,

Jeff Elseser
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Beach House Resort

Address: 1 South Forest Beach Drive, Hilton Head, SC 29928 (Formerly The Beach House, a Holiday Inn Resort)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Beach House Resort 3.5*
Official Description (provided by the hotel):
Named one of the top ten family beaches in the country, Hilton Head Island, South Carolina is a quaint resort island only twelve miles long by five miles wide, renowned for sparkling blue water and sandy beaches. What guests seem to enjoy the most about the Beach House Resort is the direct beach access and convenient location on Coligny Beach. In addition to our gorgeous beach front, The Beach House is the only Hilton Head Island hotel within walking distance to over 100 shops, restaurants, activities, and fun-filled night life! At The Beach House, you're only steps away from miles of white sandy beaches and blue ocean waters, dozens of championship golf courses, more than 300 tennis courts and 100 miles of bicycle paths. The Beach House is one of the most family-friendly resorts on the island, offering a large kiddies pool with a fountain, and a focus on child entertainment with the seasonal Island Kids Club. Take time to relax and enjoy our over-sized tropical free-form pool and large sun deck packed with a generous amount of lounge chairs where you can bathe in the sun. Enjoy oceanfront dining at our new restaurant, The Porch, featuring Low Country culinary favorites and don't miss our famous Tiki Hut Bar and volleyball courts on the beach! We also specialize in groups, meetings, banquets and wedding events! ... more   less 
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Also Known As:
Holiday Inn Oceanfront Hotel Hilton Head
Holiday Inn Hilton Head
Hilton Head Holiday Inn

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