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“Relaxation” 3 of 5 stars
Review of Comfort Inn South Forest Beach

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Comfort Inn South Forest Beach
2.0 of 5 Hotel   |   2 Tanglewood Drive, Hilton Head, SC 29928   |  
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Ranked #21 of 27 Hotels in Hilton Head
Augusta, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
“Relaxation”
3 of 5 stars Reviewed August 4, 2014

Jerry, Jerry is an exceptional caring employee he goes above and beyond to make your stay comfortable. First I was giving a pet friendly room which I do not have a pet. tried to change rooms at check in, but the staff just didn't care about my thoughts at the time. The interaction with the hotel staff gives you the impression that you should stay somewhere else or they just don't care. I have stayed at this hotel three times in the pass and never had a problem until this one. I will have to rethink my next visit.

Room Tip: Stay away from second floor
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHHI779, General Manager at Comfort Inn South Forest Beach, responded to this review, August 5, 2014
Thank you for sharing your review with TripAdvisor. I am very happy that Jerry's exemplary service stood out for you. I will share you comment with him. We work diligently to offer the best in customer service, i am very sorry that the other staff you encountered did not deliver their best. Thank you for staying with us; It is our hope that you will give us another opportunity to serve you again.

Best regards,

Arlene Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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316 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Augusta, Georgia
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed August 4, 2014

We enjoyed the views and amenities at this hotel. The service was great and the free breakfast was even better. The beds slept pretty well, and it was convenient to shops, beach and restaurants. The pool area was nice. Our sliding door to our balcony was a bit hard to open but we had a nice view of the ponds and the pool. The room had plenty of necessities including a microwave and fridge.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHHI779, General Manager at Comfort Inn South Forest Beach, responded to this review, August 5, 2014
Thank you for sharing your experience with TripAdvisor. I am very pleased to read that you had an enjoyable stay and our amenities and services exceeded your expectations. Your compliments of our beds, breakfast and our location is greatly appreciated. Thank you for staying with us; my team and i look forward to welcoming you again to the Comfort Inn - South Forest Beach.

Best regards,

Arlene Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed August 1, 2014

The location is very convenient and the pool was very nice and that is where it ends. We requested a non-smoking room and were given a smoking room, dogs were barking down the hall even though we were not on the floor that permitted pets, elevators were ridiculous, sink didn't drain, there were holes in the curtains and the wi-fi connection was very poor. The beds were small and very uncomfortable. We were only staying one night and did not complain because we had checked in and then went right out and by the time we were aware of the smoking room, dogs, sink, etc...we were too tired and when we checked in I heard the front desk tell someone on the phone there were no rooms available. We did advise the front desk of the issues when we checked out.

  • Stayed July 2014, traveled with family
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHHI779, General Manager at Comfort Inn South Forest Beach, responded to this review, August 5, 2014
Thank you for taking the time to write a review about your recent stay at the Comfort Inn. On the behalf of my entire staff, i would like to apologize for failing to meet your expectations. I wish we had been able to get you into a different room so that you could have enjoyed your stay with us. We hope that you will visit us again so that we have the chance to deliver a better quality stay.

Best regards,

Arlene Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 28, 2014 via mobile

Pro - near the beach and BiLo. Has a free shuttle to Coligny Beach access. Cons - Cost too high, room too small, elevator hardly worked and when it did it was 100% humid inside. Continental bfast was a mile away and weak beyond powdered eggs and cold sausage. Paid WAY too much for what we got and will not be repeat customers..

  • Stayed July 2014
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHHI779, General Manager at Comfort Inn South Forest Beach, responded to this review, August 5, 2014
Thank you for taking the time to write a review about your recent stay at the Comfort Inn - South Forest Beach. I am very sorry that we failed to meet your expectations in some areas. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

Best regards,

Arlene Anderson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glennville, Georgia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed July 28, 2014

Hotel will not be on my list to stay again. They gave us a room with standard (twin) size beds and sofa that appear to be dirty and need to be thrown out. Elevator was out of order so everyone had one elevator to use so you had to wait for some time to get where you were going. Breakfast was okay if you didn't mind walking to another location to get it and then you have no where to sit after you get it as the place is small and very crowded. I would have rated it at 2 but the staff was very friendly. If you can, stay somewhere else.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHHI779, General Manager at Comfort Inn South Forest Beach, responded to this review, August 5, 2014
Thank you for taking the time to write a review about your recent stay. I am very sorry that we failed to meet your expectations in some areas. Our guests' satisfaction is our primary goal and we will be using the feedback you provided to make improvements. I am delighted that the staff you encountered were friendly. It is our hope that you will choose to stay with us again and give us another chance to provide you with a superior experience.

Best regards,

Arlene Anderson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, South Carolina
1 review
3 of 5 stars Reviewed July 26, 2014

Quality is as expected for a comfort inn. Property is a little dated (especially the bathrooms) but clean and quiet. Very family and pet friendly hotel with a fantastic location near public beach access and several plaza's with several food options within walking distance. Room safes were a nice feature to store small valuables when headed to the beach. Lot's of walking/bike trails near by.

We enjoyed our time there and my wife forgot her favorite pillow and they offered to mail it to her.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernandina Beach, Florida
Top Contributor
68 reviews 68 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed July 22, 2014

The hotel is quite a walk from the ocean but still not that far. The free breakfast was served in the main lobby which is strangely over a block from the actual hotel. There was no outside noise, sofa sleeper was definitely in need of replacement (broken springs in the entire unit), needs a tad bit of renovation; but all in all....a good fit for a quick stay.

Room Tip: Don't pay extra for poolside on high floors...trees block the view.
See more room tips
  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn South Forest Beach

Address: 2 Tanglewood Drive, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #21 of 27 Hotels in Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn South Forest Beach 2*
Number of rooms: 153
Reservation Options:
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Also Known As:
Comfort Inn South Forest Beach Hotel Hilton Head
Comfort Inn Hilton Head
Hilton Head Comfort Inn

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