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“Great service” 3 of 5 stars
Review of Hampton Inn Hilton Head

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Hampton Inn Hilton Head
2.5 of 5 Hotel   |   1 Dillon Road, Hilton Head, SC 29926   |  
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Ranked #12 of 26 Hotels in Hilton Head
Dublin, GA
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Great service”
3 of 5 stars Reviewed August 22, 2013

The staff was friendly and accommodating. Hotel was easy to find and in a good location. Awesome continental breakfast. Rooms were clean, but seemed a little dated. I supposed my only real gripe was the layout of the bathrooms. The sink was not in the bathroom, but by the closet, and it was SMALL. Kind of felt like I had an audience when I was brushing by teeth, putting on make-up, etc. Beds were comfortable

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 26, 2013
Hello dublindawg,

Thank you for staying with us and writing a great review about our property. I will inform our staff of your nice words.

We hope to see you at the Hampton Inn on Hilton Head Island again soon.

Thank you again,

Addison M. Ackerly
Director of Sales
Hampton Inn on HIlton Head Isalnd
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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407 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 22, 2013

The location was convenient to everything. Shopping, movie, beach, restaurants. Easy to find your way from here to anywhere. Great variety of breakfast foods. Enjoyed everyday and will use again when in Hilton Head.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 26, 2013
Hello TripAdvisor Member,

Thank you for the great review on our property here on Hilton Head Island. We look forward to having stay with us again at the Hampton Inn on Hilton Head Island.

Thank you,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2013

Rates for the summer were reasonable and close enough to the beach, night restaurants. Hotel breakfast was great, room was good though the halls were very cold. Internet access was good in the rooms and the hotel had 2 computers in the lobby area. My family loved the cookies in late afternoon.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 22, 2013
Bonniejean B,

Thank you for the kind words in the review Bonniejean B. I will pass this review on to the staff! We hope to see you again at the Hampton Inn on Hilton Head Island.

Thank you,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head Island, SC, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2013

We normally stay at Hampton Inns when we travel because of the traditional clean rooms, courteous service, delicious hot breakfast, comfortable beds, etc. Unfortunately, the Hilton Head Island, SC, Hampton successfully changed our mind about many of these items. There were problems with the Internet and phones that were fixed after about 6 hours and the entire hotel was without power for about 2 hours (possibly not hotel's fault as there was no power in the area). The concern is that no one on the hotel staff bothered to provide an explanation or apology for the power outage. The free breakfast left something to be desired and the clerk that checked us in and out was neither very friendly nor knowledgeable about the area. The overall experience was unexpected for Hilton Head Island.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 22, 2013
Hello Edwin G,

I apprieciate the review and I do apologize for your experience at the Hampton Inn on Hilton Head Island. The phones went out due to contruction on the highway next to the hotel. And the power was out on the north end of the island. We have addressed the staff with the issues that you stated and we hope that if you do come back to Hilton Head that you try us out again!

Thank you Edwin G,

Addison M. Ackerly
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Tega Cay, South Carolina
Senior Contributor
30 reviews 30 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 12, 2013

Decided to take a last minute weekend trip to Hilton Head,SC. The "beach front" hotels and vacation rentals were either booked up or way too expensive. This is a slightly smaller Hampton Inn - it only has 2 floors but that worked to our advantage because we were able to check in early because there are less rooms to clean. The room was a bit small but it didn't bother us because we spent most of the day at the beach. Speaking of beach, this hotel is literally 1 mile from Folly Beach Park. This beach park was the best for us because it was handicap accessible, had public bathrooms, and you didn't have to walk a mile on a sandy path to get to the beach. They had a boardwalk with wheelchair mats all the way to the beach. If the lot was full, the next beach access is the next street over. The staff at the hotel were friendly and helpful. The hot breakfast every morning was good for us - we ate toast and omelets with hot coffee. It did get a bit crowded but we were always able to find a seat and the staff were constantly refilling all the breakfast food items. Hot cookies and popcorn greeted us every evening (5pm) after a long day at the beach. There's a Bi-Lo, Sam's, McDonalds, and shopping plaza across the street. This hotel was close to all the dining, shopping, and entertainment! If I ever take a trip back to Hilton Head, I will definitely stay here again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 13, 2013
lv2relax_13,

lv2relax_13 thank you so much for the great review about our property! It puts a smile on the staff's face to hear such great words about what we do. We truely do take pride in what we do and thank you for the recognition. We hope to see you soon at the Hampton Inn on Hilton Head Island!!

Thank you so much,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin CT, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed August 10, 2013

Akthough clean this hotel does not live up to the Hilton standards. Some items were not working, such as the outside key loks, microwave and ice machines, breakfast area very small for the size of the hotel, same with the pool area and fitness center.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 12, 2013
Hello Shelia R,

I appreciate the review on our property Shelia R., and I do apologize that your stay was not up to your standards. We are addressing the problems that you mentioned and I urge you to please visit us again and let us prove to you that we are a great property. Have a great day Shelia R.

Kind Regards,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spartanburg, South Carolina
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 8, 2013

My family and I recently visited The Hampton at 1 Dillon Road in Hilton Head SC. We walked away as a family with a sour taste in our mouth.

My family arrived late in the evening and immediately found that there was wrong information listed about our stay. We corrected most of the issues at that point but I was told to see GM in the morning. I was unable to find ice machine and I asked front desk clerk and she would only point...refused to make eye contact. The walls were paper thin....I could hear all of the guest's movement above us! When toilets were flushed or showers taken it dripped into our room. The list goes on and on about all of the complaints.

I did not find the GM or his staff helpful with ANY issues. They seemed quite inept. Needless to say, my family will NEVER visit this property again.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 12, 2013
Angel F,

We apologize for your experience here at the Hampton Inn on Hilton Head Island. We have addressed the problems that you mentioned in your review and hope that you do come and revisit our property.

Again we do apologize for not meeting your expectations.

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Hilton Head

Address: 1 Dillon Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 26 Hotels in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Hilton Head 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
One of the most conveniently located Hilton Head Island hotels, our Hampton Inn is just one mile from Hilton Head Airport, The Hilton Head Hospital and the beach. Whether you’re traveling on business or on vacation, you’ll enjoy the same range of free amenities at our Hampton Inn Hilton Head. Expect in-room internet access, a fitness room, outdoor swimming pool, and delicious waffles and more at Hampton's complimentary hot breakfast.Unwind in one of 121 spacious guest rooms and suites renovated in 2012. Recline on a clean and fresh Hampton bed®, available in one king-sized bed room or a room with two queens. Work at the large desk or prop a laptop on the portable lap desk and sit back in the comfortable armchair.Take advantage of the 24-hour business center and grab a free Hampton On the Run® Breakfast Bag, available Monday to Friday, for a quick, healthy meal to go. Hold a meeting in one of two modern meeting rooms with full technical support, or play a relaxing game of golf at anyone if Hilton Head Islands public courses including Port Royal Golf and Racquet Club, located opposite the hotel and Palmetto Dues Golf just a short drive away. Other Hilton Head attractions include two Tanger Outlet Malls, Belk’s, the Sandbox Children’s Museum, Coastal Discovery Museum, the Arts Center of Coastal Carolina, Shelter Cove, the Salty Dog and Harbour Town. You can also enjoy any one of the 12 restaurants located within walking distance of our hotel.Remember, never a parking fee and never a Resort fee! Wi-Fi is complimentary and each room offers a complimentary micro wave and refrigerator. Busses are always welcome at the hampton Inn! ... more   less 
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Also Known As:
Hampton Inn Hilton Head Hotel Hilton Head
Hilton Head Hampton Inn

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