We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible Experience” 1 of 5 stars
Review of Hampton Inn Hilton Head

Save Saved
You added Hampton Inn Hilton Head to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hampton Inn Hilton Head
2.5 of 5 Hotel   |   1 Dillon Road, Hilton Head, SC 29926   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #12 of 26 hotels in Hilton Head
Spartanburg, South Carolina
1 review
1 helpful vote 1 helpful vote
“Horrible Experience”
1 of 5 stars Reviewed August 8, 2013

My family and I recently visited The Hampton at 1 Dillon Road in Hilton Head SC. We walked away as a family with a sour taste in our mouth.

My family arrived late in the evening and immediately found that there was wrong information listed about our stay. We corrected most of the issues at that point but I was told to see GM in the morning. I was unable to find ice machine and I asked front desk clerk and she would only point...refused to make eye contact. The walls were paper thin....I could hear all of the guest's movement above us! When toilets were flushed or showers taken it dripped into our room. The list goes on and on about all of the complaints.

I did not find the GM or his staff helpful with ANY issues. They seemed quite inept. Needless to say, my family will NEVER visit this property again.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 12, 2013
Angel F,

We apologize for your experience here at the Hampton Inn on Hilton Head Island. We have addressed the problems that you mentioned in your review and hope that you do come and revisit our property.

Again we do apologize for not meeting your expectations.

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

294 people have reviewed this hotel

Traveler rating
    121
    99
    51
    8
    15
See reviews for
95
108
13
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Greenville, United States
1 review
5 of 5 stars Reviewed August 7, 2013

Very nice hotel. Location of room was very nice on 1st floor, so our luggage was easily accessible. Front desk staff was very congenial and accommodating. We would definitely return to this hotel after our terrific experience here.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 12, 2013
Pamela O,

Thank you for the kind words in your reveiw Pamela O. We hope to see you again at the Hampton Inn on Hilton Head. I will let our front desk staff know that you enjoyed the Hospitality!

Kind Regards,

Addison M. Ackerly
DIrector of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 5, 2013

This is a very quiet hotel, and it is close to the Folly Field and Bradley beaches. It is clean, and our stay was without incident. It is an easy hotel to get to, as it is right off Hilton Head parkway. I am not a "frequent flier" for Hampton Inn properties, so if homemade waffles are the norm at other places forgive my excitement. Lots of choices for breakfast. The only thing that will stop me from staying at this location every time I come to Hilton Head would be renting with a large group.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 6, 2013
Ichrod,

Thank you for choosing the Hampton Inn on Hilton Head Island as your choice for accomodations on the Island. I was pleased to read your review and want to thank you for taking time to write one.

Please come back and have another waffle!

Kind Regards,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, United States
1 review
5 of 5 stars Reviewed August 4, 2013

This is a wonderful place to stay. The grounds are beautiful. Everything is updated, upkept, and clean. The pool and complimentary breakfast were great added amenities. We also used the fitness room. We would highly recommend this hotel! The staff was friendly and very helpful!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 6, 2013
Phillip S,

Thank you for taking the time to write a review on our property. Please come back and see us here at the Hampton Inn on Hilton Head Island.

Kind Regards,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 31, 2013

Our room & bathroom was clean. Pillows and bed was very comfortable. Room was quiet. Was pleasantly surprised at all the choices for free breakfast. Got fresh towels and soap everyday. Would stay again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 1, 2013
Carrie J,

Thank you for the kind words in your review!! I will let housekeeping know of the praise that you gave and I will inform the breakfast staff that you enjoyed your meal during breakfast. Please come see us again at the Hampton Inn on Hilton Head Island.

Kind Regards,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roswell, United States
1 review
2 of 5 stars Reviewed July 27, 2013

We were disappointed with this property. The room was cramped and the facility itself was dated. Can't help that, but the price was the same as some excellent properties we've stayed at. Location can't explain all of that.

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, August 1, 2013
William C,

Thank you for the review. I do apologize for the disappointment in our property, and please visit us again as we are improving our property now. Thank you William C and I hope to see you again.


Kind Regards,

Addison M. Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thomson, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 23, 2013

I normally never write reviews but I had such a positive experience of this place that I felt obliged. The stay at the Hampton Inn was the most pleasant I have ever been to in the past. Rooms were clean, staff were helpful and polite. The general manager, Skip Young went out of his way to take such good care of us and made sure our stay was most enjoyable. The hotel was luxurious and had everything we needed. It was cleaned every day, and staff was extremely friendly and helpful. They rooms were extremely clean, and contain everything that we could think of to enjoy our stay. We actually took a honeymoon at the Hampton Inn. It was very quiet and relaxing. Not to far from shops and bars. Definitely go back again real soon. Highly recommend the Hampton Inn as my most favorite place to stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Addison A, Director of Sales at Hampton Inn Hilton Head, responded to this review, July 26, 2013
Love H,

Thank you for taking the time to write a review about the property we really appreciate the kind words you wrote.

Also, I want to send best wishes from myself and the staff at the Hampton Inn on Hilton Head Island. We hope to see you again in the future!

Thank you,

Addison Ackerly
Director of Sales
Hampton Inn on Hilton Head Island
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Hampton Inn Hilton Head? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hampton Inn Hilton Head

Address: 1 Dillon Road, Hilton Head, SC 29926
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 26 hotels in Hilton Head
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Hilton Head 2.5*
Official Description (provided by the hotel):
One of the most conveniently located Hilton Head Island hotels, our Hampton Inn is just one mile from Hilton Head Airport, The Hilton Head Hospital and the beach. Whether you’re traveling on business or on vacation, you’ll enjoy the same range of free amenities at our Hampton Inn Hilton Head. Expect in-room internet access, a fitness room, outdoor swimming pool, and delicious waffles and more at Hampton's complimentary hot breakfast.Unwind in one of 121 spacious guest rooms and suites renovated in 2012. Recline on a clean and fresh Hampton bed®, available in one king-sized bed room or a room with two queens. Work at the large desk or prop a laptop on the portable lap desk and sit back in the comfortable armchair.Take advantage of the 24-hour business center and grab a free Hampton On the Run® Breakfast Bag, available Monday to Friday, for a quick, healthy meal to go. Hold a meeting in one of two modern meeting rooms with full technical support, or play a relaxing game of golf at anyone if Hilton Head Islands public courses including Port Royal Golf and Racquet Club, located opposite the hotel and Palmetto Dues Golf just a short drive away. Other Hilton Head attractions include two Tanger Outlet Malls, Belk’s, the Sandbox Children’s Museum, Coastal Discovery Museum, the Arts Center of Coastal Carolina, Shelter Cove, the Salty Dog and Harbour Town. You can also enjoy any one of the 12 restaurants located within walking distance of our hotel.Remember, never a parking fee and never a Resort fee! Wi-Fi is complimentary and each room offers a complimentary micro wave and refrigerator. Busses are always welcome at the hampton Inn! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Hotels.com, Booking.com, Travelocity, Tingo, getaroom.com, Despegar.com, BookingOdigeoWL, Expedia, Venere and Agoda so you can book your Hampton Inn Hilton Head reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hampton Inn Hilton Head Hotel Hilton Head
Hilton Head Hampton Inn

Owners: What's your side of the story?

If you own or manage Hampton Inn Hilton Head, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.