I was in HHI for 4 days over Mother's day weekend on business. I had most of Sunday open, being a mom I wanted to do something for myself. I booked a massage online for 10:30 am, so I could get in some beach time before my afternoon appointment.
I arrived at 10:30, I was greeted by a man in shorts who asked me if I wanted to make an appointment. When I told him I had an appointment he promptly called Vickie the owner, who told me they tried to call me and email me to get my credit card information to confirm the appointment. I could still get a massage but would have to wait a half hour because they booked someone else. I never received a call, the number she was calling was wrong, I may have entered it wrong I really couldn't say. Upon checking my email later, the emails were in my spam folder. She informed me that many people make "fake" appointments. If this is the case require a credit card on your booking site or DO NOT take online reservations. I did not stay because I did want to enjoy the beautiful weather. I did receive an apology email, but to be honest, I was really looking forward to that massage and the apology didn't make it any better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.