I checked into the hotel to be greeted by a rather obnoxious assistant manager, Michelle. She was very rude and in a bad mood which reflected greatly on your establishment. The rooms were not very clean and the television sets are outdated.
On the other hand, Rosie in the café was running around trying to keep up with all the guests. She was extremely kind and her customer service skills are beyond any that we have experienced. This girl is great. She had a smile for all her guests even though she was too busy to even stop. This hotel needs more employees that have half the customer service skills she has. She is a real gem. I hope that she is being paid well. Her kind of service is hard to find anywhere. Thank you, Rosie, Karen from Dallas, Texas
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- Also Known As:
- Quality Inn & Suites Hilton Head Hotel Hilton Head
- Quality Inn And Suites Hilton Head
- Quality Inn Hilton Head
- Hilton Head Quality Inn