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“Beautiful Hotel but encountered a cleanliness issue” 4 of 5 stars
Review of Sonesta Resort Hilton Head Island

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Sonesta Resort Hilton Head Island
4.0 of 5 Resort   |   130 Shipyard Drive, Hilton Head, SC 29928   |  
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Special Offer
Free 4 Fall Offer
Ranked #3 of 27 Hotels in Hilton Head
GreenLeadersGold level
Senior Contributor
40 reviews 40 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Beautiful Hotel but encountered a cleanliness issue”
4 of 5 stars Reviewed 2 days ago NEW

We checked in for a 2 night stay and found a beautiful resort , grounds and hotel room. The staff was friendly and helpful. There was a Christmas village in the lobby that was beautiful. On the day of check out ,I pulled out a bedside drawer that turned out to be a shelf, there were several small black hairs on the shelf which was a complete turn off for me. I reported it to the front desk upon check out and was told they would alert housekeeping.
It was a disappointing end to a nice stay at the hotel.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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940 reviews from our community

Traveler rating
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    39
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (255)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed 4 days ago NEW

After staying in a simple less than attractive hotel in Savannah, we were more than pleasantly impressed by the quality and excellent condition of the hotel with artfully decorated and appointed rooms. This hotel at Hilton Head is in a great location with retirement homes, golfing, beautiful beach, tennis academy and nice walking biking trails. We even saw an alligator while taking pictures at one of the ponds in the community. Sunrise and sunsets on the beach were spectacular. Felt like I was in the Caribbean again! We're definitely going back! Prices are generally reasonable for the quality of the resort and services. Breakfast was also very good and the bar drinks were just right.

Hotel staff were friendly and very helpful. Definitely talk with them for local recommendation. Marvin,Garfield, Jermaine & Bobson were extra helpful!

Some costs for things like bike rentals were a little expensive. There would be more takers with a $4 per hour rental, or $15 all day instead of 18/21

You're in Hilton Head! Beautiful beaches, variety of restaurants, golfing, fishing, biking, boating, site seeing, running, tennis, swimming, etc. etc

Room Tip: Balcony view of the courtyard is beautiful, but the ocean facing suites have spectacular sun rises a...
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  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 3 days ago
Dear mrche1,
We are glad to hear that you enjoyed your recent stay with us and for the compliments of our wonderful amenities that Hilton Head has to offer. Thanks for recognizing Marvil, Garfield, Jermaine and Bobson for their outstanding customer service and helpfulness. We are thrilled to hear that you enjoyed breakfast and the bar drinks whilst you were here. We hope to welcome you back soon.

Lisa Leong
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kirkland, Washington
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I traveled to the South for the first time and stayed at the Sonesta Resort at Hilton Head. Everyone at the Hotel, from housekeeping to restaurant staff and front desk was friendly and accommodating. When I mentioned that I liked Peach Cobbler, Sherri, the Concierge, spoke to the chief who made it for dessert for us the next night! The hotel garden and grounds areas are stunning and having access to a beautiful beach was a definite plus. I would stay at Sonesta again in a heartbeat.

Room Tip: Garden View is nice. Top floor with beach view is even better.
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  • Stayed October 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 3 days ago
Dear Northwesterner336,

We are thrilled that you chose Sonesta Resort Hilton Head for your first visit to the south. We are glad Sherri and Chef Nelli went above and beyond in preparing you a peach cobbler for dessert. Our resort grounds as well as direct access to the beach are just a few of the great amenities we offer. We hope to welcome you back soon.
Lisa Leong
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I along with 2 teenage sons actually paid extra to upgrade to this hotel. We were given a very small room with a view of the parking lot.The boys slept on a fold out loves eat with a military grade mattress.The staff was rude .We were told we could upgrade to a bigger room for another 150 per night.

  • Stayed November 2014
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
florida
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Best kept secret inHilton Head. Was there for two nights and everything from the room to the restaurant was great! The only con I have was that the lobby was the coldest ever. The property was beautiful and right on the beach. I will be back.

Stayed November 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 3 days ago
Dear nubiansis7777,
We are so glad to hear that you enjoyed your stay with us and plan to return. We will give your regards to our food and beverage team and are happy to hear that you enjoyed the restaurant.

Lisa Leong
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Poole, England, United Kingdom
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We spent 4 nights in this wonderful hotel in October when it was hot, sunny and very relaxing. The hotel sits in beautiful grounds and is a minutes walk from a long and sandy beach. Bikes can be hired on site and this was all the transport we needed to take us to local bars, shops and restaurants. The hotel staff were friendly and accommodating, and a meal taken sitting on the terrace of the restaurant was one of the best we experienced.

  • Stayed October 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 1 week ago
Dear Pompeysue50,

Thank you very much for your great feedback following your recent Hilton Head Getaway at the Sonesta Resort! We are so glad that you were able to take full advantage of the perfect fall climate and enjoy many of the island amenities – and all by bike! It is also a pleasure to read about your wonderful dining experience on site! We look forward to your next visit and many more in the future!

Lisa Leong
Director of Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manasquan, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here just this past weekend. The hotel has beautiful grounds, and the rooms are well appointed and the staff was friendly. We very much enjoyed my stay. The only negative was that our room was close to the elevator and main, open atrium which has a bar and live music on weekends. Occasionally we did hear the music and singer while trying to sleep. I would just advise getting a room further from the open atrium.

Stayed November 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, 1 week ago
Dear Patrick K,

We are thrilled to hear that you enjoyed your recent stay with us. We are glad to hear that you found our staff hospitable. Our entertainment in the lobby is to provide guests with an enjoyable atmosphere and hope you were able to join us in the lobby during your stay. There are several room options to choose from and we will be happy to make special arrangements for future reservations. We look forward welcoming you back soon!

Lisa Leong
Director of Guest Services
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#2 Top resorts Hotel in Hilton Head
#3 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the Verizon Heritage Golf Tournament. We are one of the closest, upscale Hilton Head hotels to island shopping, restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Fridays and Saturdays, Heyward's features a bountiful seafood buffet which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Beach Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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