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“Wonderful stay, dog friendly” 5 of 5 stars
Review of Sonesta Resort Hilton Head Island

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Sonesta Resort Hilton Head Island
4.0 of 5 Resort   |   130 Shipyard Drive, Hilton Head, SC 29928   |  
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Free 4 Fall Offer
Ranked #2 of 26 Hotels in Hilton Head
GreenLeadersGold level
Greenville, South Carolina
Top Contributor
50 reviews 50 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
“Wonderful stay, dog friendly”
5 of 5 stars Reviewed 2 days ago NEW

My wife, beagle and I spent several days at the Sonesta. Being mid-week and mid-September, it wasn't full. The room was as nice as any we've stayed in, and being a dog friendly room on the ground floor, we could exit the room through our small patio. Included was a small frig, flat screen tv, desk and chair and small sofa. The room was very quiet, Check out, was noon.

The hotel also included a large pool, and easy access to the beach. There are plenty of trails to walk your dog.

My only minor complaint was getting information on the restaurants and other activities in the resort. We tried to find out about restaurant serving breakfast, but could only get a dinner menu. I later found the menus online. And my wife was interested in a spa, but again, couldn't find info about it. Most resorts I've been to have this information as a part of their in-room packet.

Other than that one minor issue, we had a great time, everything was first class. We hope to go back again next year.

Green Features: Room has recycling trach can, as well as regular can
  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear Mandopickr,

Thank you for sharing your feedback with our fans at Trip Advisor. We are delighted that you enjoyed your vacation with your Beagle! We look forward to welcoming you all back soon!

Sincerely,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

Traveler rating
    620
    179
    37
    12
    5
See reviews for
278
347
14
62
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (235)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Hilton Head
1 review
5 of 5 stars Reviewed 2 days ago NEW

The service received was wonderful! The staff was fabulous. We went for a weekend of relaxation and got exactly that. The resort has everything you need without even leaving. Booked a double queen room because no King bed rooms were available at booking, but was able to change to a king room at check-in. The food was great. I highly recommend any treatment from the Arum Spa!

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear Jessica T,

Thank you for the wonderful feedback. We will be sure to share your comments with the Arum Spa and Culinary teams! We hope to see you soon, and please be sure to watch our Arum Spa Facebook page for special offers!

Sincerely,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Traveled here in late July for two nights. We stayed at the Westin for two nights prior. A little disappointed in that the hotel did not meet the 5-star rating that it eluded to. The pool area is much smaller than the Westin and the beach area wasn't as nice. I was expecting more from this hotel based on the reviews. At a little over $300 per night, you'd think it would have been top notch service and details. Glad I stayed for my own experience. Next time, I'd choose the Westin. OAN: The drinks at the pool bar were very well prepared.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear JaniceGThomas,

We appreciate you taking the time to write about your experience with our resort. We would be very appreciative in hearing more of the details so that we may eliminate the "...but..." next time you visit the island. We are always striving to improve, and truly value your feedback. Please feel free to contact me at lleong@sonesta.com.

Sincerely,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head
1 review
4 of 5 stars Reviewed 2 days ago NEW

Pros: Very clean and nicely decorated. Short walk over the dunes from the pool area to the beach. Big pool + a shaded pool. Plenty of nice lounge furniture outside. Beds were so comfy! Shampoo/conditioner/shower gel in shower was a nice detail. Bike rentals right at the pool and plenty of walking/biking trails inside Shipyard Plantation. Perfect mid-island location!


Cons: If you're looking for sweeping ocean views from your room, you need to stay elsewhere. Trees block any view you might have, if staying on highest floor (5th). No microwaves in the rooms. No guide on the TV was a pain in trying to see what was on or coming on later. They also don't provide a complimentary continental breakfast, which would have been nice given the amount they charge for the room (parking lot view, low-season).

  • Stayed September 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear Susan K,

Thank you for taking a moment to provide feedback from your recent stay. While we enjoyed all of the Pros, it is always our hope to eliminate the Cons. We do appreciate you sharing both. While we do not have plans at this time to add a microwave or complimentary breakfast, we do value your recommendations, and both will be discussed with our General Manager. Please know, the resort side of the hotel will not allow for a view of the ocean, but we would be delighted to show you an ocean view room next time you visit in case you would like to upgrade view type. We hope to welcome you back soon.

Kind regards,

Lisa Leong
Director of Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
England
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed here for a week for rest and relaxation after a hectic road trip. Had a lovely sea view room with a very comfy bed. The only issue with it was the connecting door with the room next door was way too thin! Thankfully it was only occupied for half the week, but even talking at normal volume was clearly audible. If you get a room like this I would ask to change. One night my husband didn't sleep as the tv was on till 3am next door (at normal volume)

The pool area was lovely especially when the hotel is quiet and its a lovely walk to the beach though pretty grounds. When hotel is full the pool area is too small to cope with the volume of guests however and it can get very noisy.

Stayed September 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear YorkshireRoseEngland,

We were pleased to read that you enjoyed your oceanview room, aside from the sounds coming through the connecting door. We will be sharing your feedback with our Director of Engineering to see if the seals around the door are needed. Next time you visit, please contact me personally and we will be sure to find you a quiet room with a wonderful view! Thank you for providing your feedback, we will be sure to put it to good use.

Kind regards,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head
1 review
5 of 5 stars Reviewed 2 days ago NEW

We absolutely love the Sonesta Resort at Hilton Head Island. We cannot say enough about the customer service and how amazing the facility and staff are. Far and away our favorite getaway place. We love everything about it!

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear Jessica G,

We have the "Best guests ever!", so we were delighted to read your title and comments. Thank you for being such a fan, and we hope you will be returning soon.

Sincerely,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

My wife and I stayed there using a living social voucher allowing us to have a great rate for a normally expensive resort. If you have the money to pay for the stay this resort is perfect! You never have to leave the resort to enjoy your stay! The private beach is a close walk. The food is amazing you can relax everywhere! It's made for you to enjoy and do nothing!! We've Already made plans to go next summer! Worth every dollar and the spa treated my wife like a queen!

  • Stayed September 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, yesterday
Dear Joswitch,

We appreciate your review and look forward to seeing you next summer. We will be sure to share your comments with the Arum Spa and culinary teams! Until then, we will be waiting for you to return.

Sincerely,

Lisa Leong
Director of Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Hilton Head
#1 Spa Hotel in Hilton Head
#1 Top resorts Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#2 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the Verizon Heritage Golf Tournament. We are one of the closest, upscale Hilton Head hotels to island shopping, restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Fridays and Saturdays, Heyward's features a bountiful seafood buffet which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Beach Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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