The rooms have modern beach decor with comfortable beds. The inside and outside bars have good beer prices (but the restaurant food is over-priced for breakfast). There's a motion-activated foot lamp by the bed, which was great for me since I'm in my third trimester of pregnancy. Of the Hilton Head resorts/hotels we compared, we enjoyed the proximity to the beach that Sonesta offers.
For being a full service resort, there was always a long wait at the front desk, including when we arrived to check in (around 8:00 pm). Although we had marked our reservation with it being a special occasion (our second honeymoon/babymoon) and are in the loyalty program, they only offered us one room as an upgrade option, at a significant cost (more than twice our current room rate). We overheard them offer this suite to every other guest who checked in, so we clearly received no special treatment for being loyalty members or celebrating. Once we got into our room (a standard king), we were a bit disappointed at the size and lack of luxury of the bathroom. We were grossed out by the hair that was stuck onto the shower walls and all in the tub. We considered changing rooms, but then remembered that the only room left in the hotel was that suite they were pushing. Had we not been late for our dinner reservations, we would have requested an immediate cleaning. The next day, they never came to clean our room although we were out of the room by 9:00 am, and not back until after 2:00. I had to go get fresh towels and toilet paper from a cleaning cart in the hallway. They never actually cleaned our room the entire weekend we were there (despite no "do not disturb" sign). To make things worse, they don't have any disposable cups (only the glass ones); if they can't keep the tub visibly clean, just think of the germs on the glasses! The toiletries are not spa quality, which was disappointing for having a "reknown" spa on site. The toiletries are in a big dispenser inside the shower. There's a small fridge but no microwave (so you can't heat up leftovers). There is free parking fairly close, although it's strange that they placed the blocked valet lot much closer than the self-parking. At 10;00 pm, we were fortunate to get the last parking spot in the self-parking lot, but there were several cars circling in the lot and no nearby spaces. Lastly, even though we checked in late, they wouldn't allow a later checkout than noon (despite our putting the request on the original reservation). Even though the front desk said that we could stay to use the pool after checking out, when we went to clear the bill at 4:00 pm, they tried to charge us for an extra half-day!
Not as luxurious as one would expect for "the only 4-star" resort on Hilton Head. About as luxe as your run-of-the mill Hampton Inn (though I've been to several Hamptons that are more luxurious). At this price point and the resort's emphasis on its 4 star rating, you'd expect more hospitality and luxury than you'll receive here. It was ok for a weekend, but I can't imagine staying here for more than 2 days. If you're celebrating a special occasion, go somewhere else.
Timing tip: we went in 2nd weekend in August (the weekend before SC and GA schools restart),
and it was completely packed with families; for a romantic trip consider going later in the year.
- Official Description (provided by the hotel):
- The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the Verizon Heritage Golf Tournament. We are one of the closest, upscale Hilton Head hotels to island shopping, restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Fridays and Saturdays, Heyward's features a bountiful seafood buffet which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Beach Resort is the place to be on Hilton Head Island. ... more less
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- Also Known As:
- Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
- Hilton Head Crowne Plaza