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“6 night stay” 4 of 5 stars
Review of Sonesta Resort Hilton Head Island

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Sonesta Resort Hilton Head Island
4.0 of 5 Resort   |   130 Shipyard Drive, Hilton Head, SC 29928   |  
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Free 4 '15 Offer
Ranked #3 of 26 Hotels in Hilton Head
GreenLeadersGold level
NYC
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
“6 night stay”
4 of 5 stars Reviewed July 31, 2014

Stayed for 6 nights at the Sonesta at the end of July. Overall a great property with clean rooms and customer service that should be a model for high end resorts around the world. Kristen at the front desk was especially helpful upon checkin giving us food ideas and sight seeing tips, (going to Savannah during the day). Beach is steps away and the water is great, 86 degree average each of the days we were there. Couple of issues with the beach - first beach chairs and umbrellas come at a price. Realize nothing is for free but as a guest of the resort this should seem free to the customer even if it's part of the hotel charge and buried in the price. Having to pay $32 for the first day and then $20 each additional seems a little weird to me. Also if you do the upfront and save for additional days note they have to be taken consecutively and you can't skip a day or you start all over. Something I didn't realize and wasn't explained by the beach patrol. They also have boogie boards, catamarans, kayaks and other stuff at the beach however all come at a price. This isn't a Holiday Inn and I just don't want to be nickeled and dimed for every fun option that myself or the kids have an interest in. Pool was very clean but not enough shade and chairs around it. Can be crowded at times but you have the beach and covered pool to default to if things get too crazy. Food options - breakfast buffet was good however it was pricey even on the dine plan. They credit you $40 each breakfast but you still go over by about $20 for a family of four and then add tip into it. There are better options off the resort property and will seek them out next time. Lunch at the resort is also pricey and we did better by going to the fresh market or panera breads right down the road. There's also a Kroeger nearby for additional food, water and even beer and wine. We did look at the meals for dinner but decided against eating at the resort. $33 for a steak is pushing NYC prices and just doesn't make sense when there are so many cheaper options with the same preparation around the corner. I would've also liked to see more variety on the dinner menu itself as those with seafood allergies would find it a very hard menu to navigate without an issue. Combined with the high prices and you're jumping in the rental car and going off property. Would I come back? Yes, but I'd just be smarter about the dining options to save some money. My last thoughts on this resort is through the staff at the kids club. The 4-5 girls that run that part of the shop really go out of their way to make the younger guests feel important. Whether it's through turtle feedings or a pirate night, my wife and I were impressed with the thought that they put into these events. Yes they're small events but they keep the kids occupied and engaged and the smiles you get afterwards are worth their weight in gold. Feel free to reach out with any questions.

Room Tip: Higher floors away from the noise although you may have to walk a bit. Not too noisy at night and w...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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995 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (274)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Baltimore, Maryland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 30, 2014

My wife and I stayed at Sonesta for the latter part of our honeymoon. Overall the stay was pretty good. Still, I was slightly underwhelmed, given the high price and fantastic reviews. The resort is located steps from the beach and the property itself and surrounding area are clean and beautiful. The location is shaded and secluded, yet not too far from the popular restaurants and fun activities the island has to offer. The staff is very friendly and hardworking, and housekeeping did an excellent job freshening up the room daily. The guest rooms themselves are large, quiet, and modern, and we felt very comfortable even though we didn't spend much time in our room. I didn't utilize the spa, but my wife got a massage and was impressed.

My only two complaints would be about the parking and food. There's not enough general parking (some cars were even parked in the "no parking" zone) and there are no sidewalks in the lot, which makes walking to your car dangerous, especially at night. Also, the food options are overpriced and insufficient. Breakfast costs as much or more than lunch, so we went and got bagels at a place nearby. We had lunch one day at the pool and the vegetables in our dish were slimy. For dinner, the "casual dining" option was just as expensive as the fine dining restaurant. The restaurants we ate at away from the resort had better food for a much lower price.

A general warning to couples: this is not a great location for a romantic getaway in the summer. I know it's really not the hotel's problem, but this place was loaded with kids. On the surface, the hotel looked like it might be a safe haven from kids (near golf courses, fine dining options, pricey, scenic, secluded), so I took my chances. Unfortunately, I didn't exactly get what I had hoped for. Kids are all over the place, taking up the entire pool and hot tub, yelling and screaming, and running into you. Most of the parents were either constantly yelling at their kids to behave, which became irritating, or just letting their kids do whatever they wanted so they could enjoy their own vacations.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gallipolis, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 30, 2014

First time to visit Hilton Head. Our stay at The Sonesta was perfect! Wonderful hotel with a staff to match. Everyone was friendly and helpful. Loved the location for its privacy and quiet. A++ rating

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

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Hilton Head
1 review
5 of 5 stars Reviewed July 30, 2014

Loved this hotel! As soon as you walk in the updated interior invites you in. The rooms were extremely clean and the beds were relaxing. We loved all of the outdoor areas and the beach was just a short walk from the pool. Stayed our first night at the Marriott Resort and it was a nightmare! Mold on the walls and lampshades. It took showing us five different rooms before management found one without mold growing in the room. The Sonesta was fantastic

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hilton Head
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

The hotel staff was very friendly and helpful. Our room was very clean. The beds were so soft... like sleeping on clouds. We had a great time at the pool and at the beach. We picked up a few souvenirs from the gift shop, which offered a wide variety of items. The service was great all week and we would definitely stay here again! We had no complaints at all!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 29, 2014

We would have given our overall experience a two-star rating. However, due to the professionalism of hotel management, we are giving our experience at the hotel a three star.

We booked a five night stay at Sonesta Resort Hilton Head based on glowing reviews and beautiful photos on the hotel website. We stayed there in July 2014 -- at the height of summer vacation for school kids.

This resort is extremely kid-friendly and caters very much to children and their families - which was not what we were envisioning. The pool was relatively small for the size of the resort and overtaken by children from about 8 AM until 10 PM. There were not enough poolside seating accommodations, and the pool bar had loud dance music playing during the entire day until about 8 PM.

We did not find the atmosphere relaxing in the least.

When we brought up our dissatisfaction with hotel management, they did their best to try to accommodate us. They offered an upgrade to a gardenview room -- but not the bed type requested. We could also hear pool commotion from the room. Additionally, the guest services manager (Lisa, who was absolutely phenomenal), provided us with a higher level of personalized service near the pool. These provisions made our stay so much more relaxing and enjoyable.

The pool staff were courteous and attentive and were willing to take care of us. All of the hotel staff greeted us with smiles and did their best to help us.

The resort itself is beautiful, but moderate in size. It is located next to the beach. All of the beaches on Hilton Head are public beaches. And umbrella + 2 chairs daily rental is $32 for the first day, and $20 thereafter. The beach chair fees can be placed directly on room charges if purchased from the lifeguard on the beach right outside the resort. We found the beach exceedingly crowded right near the resort but found calmer beach areas further to the left of the resort.

The hotel itself is conveniently located within a very secure "plantation" community. We found it easy to explore the island from the hotel.

The rooms were modern, newly updated, and very spacious -- we had a king size room. HOWEVER. The mattress was sagging on both sides, and we caution anyone with back issues or special sleep needs about this. We would have otherwise given an excellent score for the room were it not for the terrible mattress.

Smart TV was provided, but the remote did not really have compatibility with the smart features. General Wifi was slow at times. We were guaranteed a "higher speed" internet because we are Sonesta Members - but this was not available during the entire stay.

The A/C broke in the entire hotel one night for a few hours. We were comped resort fees (~$16 for that night).

Overall, I would stay here again with kids in tow OR anytime kids are in school. Great service.

Room Tip: You will hear pool noise from any of the garden view or pool side rooms. We chose to stay put in st...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenville, South Carolina
1 review
4 of 5 stars Reviewed July 29, 2014

Our stay at the Sonnesta was incredible! We were upgraded to a room here from a Living Social certificate and were amazed! Only complaint was parking shortage (too many valet spots) and no cart racks for luggage without a bellman helping you.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#2 Top resorts Hotel in Hilton Head
#3 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 Miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the Verizon Heritage Golf Tournament. We are one of the closest, upscale Hilton Head hotels to island shopping, restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Fridays and Saturdays, Heyward's features a bountiful seafood buffet (seasonal) which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Beach Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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