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“Honeymoon” 5 of 5 stars
Review of Sonesta Resort Hilton Head Island

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Sonesta Resort Hilton Head Island
4.0 of 5 Resort   |   130 Shipyard Drive, Hilton Head, SC 29928   |  
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Ranked #3 of 27 Hotels in Hilton Head
GreenLeadersGold level
Hilton Head
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Honeymoon”
5 of 5 stars Reviewed June 23, 2014

We stayed one night going from Savannah to Charleston. Marissa at the front desk was great. We casually mentioned we were on our honeymoon when checking in. That night we dined elegantly and when we returned to the room, there was a chilled bottle of champagne and chocolate strawberries! Very good stay.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 6, 2014
Thank you so much for choosing the Sonesta Hilton Head Island to celebrate such an incredible occasion! We are so happy you both thoroughly enjoyed your stay and that our Front Desk intern, Marissa was able to enhance your celebrations further. She is a fantastic asset to our resort and we are pleased to read she was able to surprise you and your husband! Thank you again for this review and we hope to welcome you back soon!
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958 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Salisbury, North Carolina
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed June 22, 2014 via mobile

Based on a very positive experience last August, my wife and I made a return trip to the Sonesta, and there was no disappointment.

This place is great in every respect. While we were there the staff was also handling a large wedding and two conferences. Even with all of that and a full hotel, we were never felt "crowded."

The staff was unfailingly polite, from the morning coffee bar to the poolside grill attendants, to the bell staff and front desk. And it seems genuine, not forced.

You see the other reviews, most heap praise on this place. Our experience with two stays within a year would agree with those reviews.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 6, 2014
Thank you so much for taking the time to post such an excellent five star review regarding your return trip back to our resort. We are very pleased you chose us again as your vacation destination, and that the service you received throughout our resort was nothing short of professional and sincere. Thank you for recognizing that true genuineness and we hope to welcome you back again and again!
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Pelham, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 21, 2014

I didn't know what to expect from this brand, but we were very satisfied. The pool was beautiful and sunny and warm! The staff was friendly and accomodating. The proximity to the beach was also great. Food was above average, nothing earth shattering. Overall I would highly recommend this resort.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 6, 2014
Thank you for taking the time to post such a fantastic five star review regarding your family’s stay with us. We are very pleased that The Sonesta Hilton Head Resort was able to exceed your expectations in every way possible. Thank you for recognizing our team of friendly and professional staff here at this resort. We want all of our guest’s to feel accommodated and comfortable throughout their entire stay. Thank you again for this review and future recommendations! We hope to welcome you back soon.
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Alpharetta, Georgia
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 21, 2014

The Sonesta Resort at Hilton Head was a very nice find for us and we will be going back to this resort for our next Hilton Head trip. We've not vacationed much to Hilton Head since this area's hotels are so dated so it's really encouraging to have a contemporary option in Sonesta that offers a more modernized aesthetic.

The interior hotel design, especially the lobby area was the Sonesta Hilton Head's strongest point with a nice coffee car in the lobby and lounge seating. We used this daily in the mornings for slow wake ups.

The Heyward's restaurant was good but not great. The best options included several salads and fish tacos but the steak was way overpriced at $33 and a disappointment for quality reasons. The breakfast buffett was "regular breakfast" with made-to-order omelets and a decent spread of options. Service at Heyward's was spotty with some of the staff seeming disinterested in their jobs.

The beach was very nice but get out early to reserve a beach chair setup that's away from the crowds. The grounds had a nice lake with dozens of turtles that the kids loved. The pool area was adequate but on Memorial Day weekend was jam-packed so we could get in most days.

The spa experience I had was very poor. The spa is just a carve out of several hotel rooms made into a spa area. My massage therapist asked for feedback on my deep tissue pressure but didn't modify her approach when I told her it wasn't enough pressure. She was going through the motions. This sometimes occurs when 20% tips are automatically included in the service price. I would not recommend this spa to any true spa connoisseur.

So net/net, we'll be going back to Sonesta given to relative options in Hilton Head although we prefer to Gulf Coast 30-A beaches between Rosemary Beach and Watercolor.

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 6, 2014
Thank you for taking the time to post and share your review about your recent stay with us in May. We sincerely apologize that some of our departments were not able to meet your expectations. Being a Four Diamond resort, the delivery and execution of our service should be incomparable. We apologize again for failing to succeed. We want to ensure all of our guests are well taken care of throughout their entire vacation. We followed up with the appropriate departments upon your posting and sincerely thank you again for your review. We hope we have a chance to welcome you back soon so that the appropriate standards can be met.
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Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 19, 2014

We stayed for four nights in this hotel. The rooms and housekeeping were awesome!
We did not use room service or bellman so I cannot include them in my review. The grounds were gorgeous and we immensely enjoyed our bike ride through the property utilizing the bike trails. The only issue we had was the hotel did not staff enough help at the pool bar and the lobby bar to accommodate the large group staying at the Sonesta. By day 3 of the convention I believe they equipped the pool bar with appropriate staff. The food at the pool bar was delicious.
I would definitely enjoy staying at the Sonesta again, just not with a big business group.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 27, 2014
We much appreciate your review of the Sonesta Resort following your recent business trip and are so glad that you enjoyed the grounds and amazing bike trails in our area! Your feedback is invaluable to us in order to achieve our goal of providing exceptional customer service to all of our guests and exceed expectations in every area of the hotel. Please rest assured that all of your comments have been noted. Your compliments for our housekeeping service are much appreciated and have been shared with our Executive Housekeeper so he can recognize the team for doing a wonderful job. The Food and Beverage staff is also delighted to hear that you loved the food at Sweet Cane Bar and Grille! We certainly look forward to welcoming you back, next time for a vacation! Please visit the Sonesta website to view all of the special packages we have to offer! Thank you again for taking the time to review our property!
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Hilton Head
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2014

This hotel far surpassed my expectations. I have been to the island several times and this was my first time staying at the Sonesta. The resort is beautiful and the staff is very friendly. The rooms are very nice and clean and the amenities are the best. Thank you for taking care of my family with such good care.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 27, 2014
We are delighted that you chose the Sonesta Resort for your recent vacation and hope it is the first of many family visits! Our goal is to exceed our guest’s expectations and it is wonderful to hear that we succeeded in achieving this during your stay! Your excellent comments for the standard of housekeeping and our amenities are very much appreciated and have been shared with the staff. We hope to have the pleasure of welcoming you back soon! Thank you so much for your review.
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Hilton Head
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 18, 2014

I came for a conference. Wonderful experience. Beautiful grounds. Very updated and beautiful hotel. The staff was very courteous and helpful. The restaurants on the grounds were very good. Loved it. Would absolutely stay again.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Sonesta

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaHiltonHead, Manager at Sonesta Resort Hilton Head Island, responded to this review, July 27, 2014
Thank you very much for your excellent review following your recent business trip! It is a pleasure to read your wonderful feedback for our staff, the restaurants and the grounds. We are very proud of the new hotel following its $30 million renovation that was completed in May 2013 and we are delighted that you share our love for the newly upgraded Sonesta! Please visit the Sonesta.com website when the time is right to book your next vacation – we would be delighted to welcome you back!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Resort Hilton Head Island

Address: 130 Shipyard Drive, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Hilton Head
#1 Green Hotel in Hilton Head
#2 Luxury Hotel in Hilton Head
#2 Top resorts Hotel in Hilton Head
#3 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sonesta Resort Hilton Head Island 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Sonesta Resort Hilton Head Island is the perfect getaway for families and couples, destination weddings, and is the place to meet for groups of all sizes. Located within Shipyard Plantation, the Sonesta Resort Hilton Head Island is adjacent to Van Der Meer Tennis and Shipyard Golf. Our hotel is only 35 miles from Beaufort, S.C., 45 miles from Savannah and 100 miles from historic Charleston. Hilton Head Island and the Lowcountry is also home to the Verizon Heritage Golf Tournament. We are one of the closest, upscale Hilton Head hotels to island shopping, restaurants. The Sonesta Resort features 331 guest rooms and 9 luxurious suites. All rooms feature private balconies or patios, many with spectacular views of our lush tropical gardens and the horizon of the Atlantic Ocean. Hotel amenities include Arum Spa, an extensive fitness center, outdoor and shaded pool, child's water feature, 24 hour business center, Pearls Market and Just Us Kids(seasonal). Enjoy our breakfast in Heyward's Restaurant, or have lunch at our poolside bar, Sweet Cane (seasonal). Fridays and Saturdays, Heyward's features a bountiful seafood buffet which is a local favorite. Seacrest offers lunch options and small plates. Bayley's Lounge offers daily happy hour specials. For the ultimate vacation experience or the premiere meeting spot, the Sonesta Beach Resort is the place to be on Hilton Head Island. ... more   less 
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Also Known As:
Crowne Plaza Hilton Head Island Beach Hotel Hilton Head
Hilton Head Crowne Plaza

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