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“Family vacation” 5 of 5 stars
Review of The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
4.0 of 5 Resort   |   2 Grasslawn Avenue, Hilton Head, SC 29928   |  
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Hotel amenities
Special Offer
4th Night Free & Credit
Ranked #5 of 26 Hotels in Hilton Head
Certificate of Excellence 2014
GreenLeadersBronze level
1 review
“Family vacation”
5 of 5 stars Reviewed yesterday NEW

Had a wonderful stay, we loved being right on the beach but having multiple pools to choose from was a plus, especially the kiddie pool for our 5 year old. When we arrived we found reception already had our rooms side by side without even having to ask. Friendly staff.

Stayed May 2015, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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720 reviews from our community

Traveler rating
    460
    175
    55
    11
    19
See reviews for
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11
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (264)
Date | Rating
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English first
1 review
5 of 5 stars Reviewed yesterday NEW

A premium property on Hilton Head Island - the perfect location, awesome beach and great pool options and dining accommodations. They've done a great job in keeping the grounds up to date with recent renovations as well. Even at 100% occupancy, my Westin Experience Specialist did a great job meeting/exceeding our reservation requests prior to check-in.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banner Elk, North Carolina
2 reviews
1 of 5 stars Reviewed yesterday NEW

I booked this hotel because I have heard that it is one of the best. After my stay I realized that I will not be returning. The staff I give great ratings other than parking service and they where very rude. The price is the mean issue. I do not see myself as cheap but a bill of over a thousand dollars for a three day stay seems crazy to me and that was just for an average room. I have stayed at less nicer places and have been treated way better. Not worth it in my eyes.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Although we are not strangers to Westin Resorts, we've never stayed at the Hilton Head property. Going forward, it will be the only place we stay. Clean, great service and great location to the whole island.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alachua, Florida
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Everything you expect at a great resort. Met with a smile, easy parking, quick check in. Room had great view. Wonderful linens, large bathroom. Coffee maker, fridge, balcony. Quiet. Huge pool, Jacuzzi, pool bar was great. All the staff were fantastic. Food was amazing. Huge private wide beach. Bad part was having to leave :(

Green Features: All fantastic. Every single one of the staff did a great job. Nice to see some guests with their dogs.
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review, 5 days ago
Thank you for sharing that The Westin is a great resort. It was nice to know you enjoyed an awesome view from your guest room, and all our resort amenities. Delighted that your dining experiences were also wonderful. I appreciate your comment that the staff were fantastic as they always strive to provide personal and instinctive service to our guests. We look forward to welcoming you back soon for another renewing getaway.
- Tim Freisen, General Manager
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Atlanta, Georgia
Top Contributor
72 reviews 72 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed my stay at the Westin, being partial to any Starwood property I found the Westin on Hilton Head to meet my expectations. The room was updated and had an amazing view of the ocean. All the comforts you would come to expect from a Westin/Starwood. My only negative, was that there was no waiter/ waitress service on the pool deck to take orders for food or beverages, I found that weird especially at a resort. I had to walk over to the pool bar and order and wait for food/ beverages. I definitely would stay at this property again, the proximity to the beach was great.

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review, 1 week ago
Thank you for sharing feedback that The Westin is a beautiful resort. Delighted you enjoyed an ocean view guest room with amazing views. While our pool bar and restaurant are serving guests, we do not have server poolside service until mid-May in time for our busy summer season. We value your loyalty to Starwood Hotels & Resorts and look forward to welcoming you back soon for another exhilirating stay.
- Tim Freisen, General Manager
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ma
Top Contributor
72 reviews 72 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
77 helpful votes 77 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in room 3127 and had a "ocean view" with a balcony. We enjoyed our stay and would stay again. The room had 2 Queen beds and a mini refrig. We loved the beach, which was really close. We also enjoyed all the pools. A few were heated and were lit up at night. The kids enjoyed them. They also enjoyed the ping pong. We ate at the poolside bars. The burgers were really good (but they also were $16). The beach was long and great for walking. There was no surf so it was really safe swimming for the kids. We saw a turtle and horse shoe crabs. There were tons of jelly fish but they did not bite or sting. The only downside was we were staying with others who were in another wing and the halls are REALLY Long. It took a long time to get from room to room but the front desk would not allow them to be near us without paying more for an upgrade. ( we were gold and they were not). The bathroom doors also slide really easy so they were loud if you didn't remember to catch them. The showers/tub would be hard for seniors as it is a really wide and high step to get in. There is a walmart and supermarkets within 5 minutes to pick up anything you may need.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review, 1 week ago
Thank you for sharing, as one of our valued SPG Gold Members, that your family loved their stay at The Westin. It was great to know that everyone enjoyed our fantastic beach, swimming pools, and amenities. We also appreciate your comment that the food was really good. We have received very positive feedback from guests on our larger soaking tubs and Heavenly Bath, but certainly appreciate your perspective. We look forward to welcoming you back soon for another memorable stay.
- Tim Freisen, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hilton Head
#3 Luxury Hotel in Hilton Head
#4 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa

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