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“My Favorite Place” 5 of 5 stars
Review of The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
4.0 of 5 Resort   |   2 Grasslawn Avenue, Hilton Head, SC 29928   |  
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Special Offer
4th Night Free & Credit
Ranked #5 of 27 Hotels in Hilton Head
GreenLeadersBronze level
Cincinnati, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“My Favorite Place”
5 of 5 stars Reviewed November 12, 2013

My sister and I try to share an annual trip together away from our families and have traveled to many great locations. The Westin Hilton Head Island Resort and Spa is the only location we've visited more than once. We just enjoyed our third visit there in six years and it was better than ever. From the moment we drove up we were welcomed back like they actually remembered us. It's so refreshing to go someplace where you don't have to worry about having a great time. No matter what time of year, whether the hotel is full or not, you always get the same great, friendly service. Go there, you'll see what I mean! Say Hi to Jamie at Breezes, awesome bartender!

Green Features: its great to think that they provide options without being pushy with their environmental options.
  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 14, 2013
Thank you for sharing that you and your sister enjoyed your recent stay at The Westin. Delighted to know that you were welcomed back warmly and that you experienced personal and instinctive service from our staff. We also appreciate your comment on Jamie ensuring you were well cared for. We look forward to welcoming you back to your favorite place in the near future.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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620 reviews from our community

Traveler rating
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    47
    11
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See reviews for
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Hartford, Vermont
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

We had the best vacation ever at the Westin Hilton Head! We travel all over, and this is by far our new favorite hotel! Everyone we encountered was great and knowledgeable. When we checked in, Kate was at the front desk and was great! She upgraded us to an ocean front room and made sure we had a great stay! The recent renovation was worth every penny. It was beautiful. We will definitely return to the Westin Hilton Head. I loved everything about the resort.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 14, 2013
Thank you for sharing that you had your best vacation ever at The Westin which is now your favorite hotel. Delighted to know that our staff was great and knowledgeable; and especially appreciate the comment on Kate providing you an upgrade and ensuring you were well cared for. We look forward to welcoming you back soon for another memorable stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunwoody, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2013

Our visit this October was the first since the renovation was completed. It was perfect in every way! The new pool lounge chairs were very comfortable. There was also a kiosk located in the pool area for renting beach chairs and toys. And the new lobby deli was excellent. The made to order salads were perfect for enjoying poolside or in the room. Very generous and well priced. I have stayed at this hotel many times, and without exception I have always been treated as a valued guest. The staff goes above and beyond to help in every way possible.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 14, 2013
Thank you for sharing that our renovations at The Westin were perfect. Delighted that you enjoyed our upgraded facility. Our staff always strives to provide personal and instinctive service to each guest, and it was good to know that you felt valued and special. We look forward to welcoming you back soon for another renewing stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2013

Fantastic hotel, newly renovated. The property is meticulously maintained. Amazing fitness room, three pools (one heated so that we could swim in November!). Outside bar, restaurants. Staff was very helpful, friendly and accommodating. Our favorite by far was OLIVIA. She is a true gem, and probably the most helpful employee we've ever encountered at ANY hotel. We arrived at 1:30 in the morning, but were greeted with prompt service and a big smile. Very clean rooms and a bed that just sucks you in. We stayed for four nights and didn't want to leave at the end of our stay. Will definitely be back! Again, OLIVIA was AWESOME and so helpful to our family!

Green Features: Loved that we could defer our room being cleaned and get a $5 gift card to use on the property EACH DAY!
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 14, 2013
Thank you for sharing your feedback that The Westin is a fantastic, newly renovated hotel. Delighted that you enjoyed the resort amenities including our heated pool, Westin Workout, and restaurants. We also appreciate your comments on Oliva providing personal and instinctive service to your family. We look forward to welcoming you back in the near future for another memorable stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Top Contributor
88 reviews 88 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 11, 2013

WOW, WOW, WOW I have stayed at this property many many times over the years if you have stayed in the past or considering a visit this is the spot. The hotel just completed 35+ million renovation and it is grand. The staff is well trained and responsive to any need. The food exceeded all expectations, usually resort food is just that...not here very good quality with many options that you can dine several days and enjoy. View 32 the new outdoor bar/lounge is great spot to view the pool and beach and take in Sunday's game while enjoying tasty beverages served by charming staff. WINNER..WINNER

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 14, 2013
Thank you for sharing that The Westin is the place to stay in Hilton Head Island. Delighted to know, that you, as one of our valued repeat customers, enjoyed our recent grand renovations. We appreciate your noting that our staff provided personal and instinctive service and that the food quality exceeded your expectations. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 10, 2013

We loved our recent stay with this Westin Starwood property. While there for one night, it was very relaxing. Others have mentioned that this Westin treats SPG Platinum members very well-- our instance was no exception.

We arrived fairly late in the evening, and upon check-in, were upgraded to a suite for being platinum members (not to mention free valet parking-- please leave a tip for excellent valet staff!). Awesome experience. The food at Oceans is great, and the beach is extremely nice.

Positives:
-Suite upgrade (very impressed)
-Renovations, really nice atmosphere
-Staff friendly overall (Patricia is one of the best hotel representatives I have ever met, and I travel extensively)
-Food at Oceans restaurant/bar was very good
-Beautiful, uncrowded beach
-Room was spotless and incredibly clean

Points for improvement:
-While it is understandable, we wished the hot tub was always open, or would stay open until midnight at the very least.
-We were looking forward to watching a late college football game all day (our alma mater) but found the specific channel was not working. Hotel staff said it couldn't be fixed at the time and apologized, but we really would have appreciated breakfast or extra Starpoints for the inconvenience.
-Took a morning stroll around the property and found used towels strewn around the pool area. Area had not been cleaned. Not a big deal but our impression of the area would have been even higher had we not seen this.

Overall, a very enjoyable stay. If we can get upgraded to an even larger suite (suite night awards, anyone?), we will definitely be back in the near future for a weekend stay.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 12, 2013
Thank you for sharing your feedback, as a valued SPG Platinum member, on your recent stay at The Westin. Delighted that we were able to provide a complimentary suite upgrade and that you enjoyed the nice atmosphere and our recent renovations. We also appreciate your comment that overall the staff was friendly and that Patricia provided personal and instinctive service. We are sorry for the inconvenience of the pool area/hot tub closing at a certain time in the evening, but we do have to ensure the comfort of all our guests. We are very sorry the specific television station you wanted to watch was not available and that you observed pool towels that were not promptly picked up. Please be assured we are reviewing these issues for corrective actions, but know these incidents were isolated. We look forward to welcoming you back soon for another renewing stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Garner, North Carolina
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 8, 2013

Had a great night sleep and the rooms where clean... staff went out of their way to help. Ordered Room service, a little high in price but it is in Hilton Head... Great location, easy to find and get to. Enjoyed the stay and look forward to returning.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, November 11, 2013
Thank you for sharing your feedback on your stay at The Westin. Delighted that you enjoyed your stay and had a great night's sleep. Especially appreciated that the staff went out of their way to provide personal and instinctive service. We look forward to welcoming you back soon for another renewing stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Hilton Head
#2 Green Hotel in Hilton Head
#3 Luxury Hotel in Hilton Head
#4 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa

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