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“Wonderful renovation!” 5 of 5 stars
Review of The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
4.0 of 5 Resort   |   2 Grasslawn Avenue, Hilton Head, SC 29928   |  
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4th Night Free & Credit
Ranked #5 of 26 Hotels in Hilton Head
GreenLeadersBronze level
Birmingham, United Kingdom
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
115 helpful votes 115 helpful votes
“Wonderful renovation!”
5 of 5 stars Reviewed July 6, 2013

Recently stayed at this hotel and have to comment on how great the renovation is. The dated hotel I stayed in last year has now been remodelled in to a modern environment, to suit both business and leisure markets.
The service offered to guests is polished and nothing too much trouble. A special note of thanks must go to Patricia, Charlotte and Ben on the front desk and in the restaurants; Charlie and Sara. Eleni - an event meeting specialist, should also be mentioned and if any of you are considering a convention at The Westin, then Eleni would be ensure it all runs without a hitch!
Thank you for a wonderful stay everyone - I shall look forward to returning next July.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 9, 2013
Thank you for sharing that you enjoyed our beautifully renovated resort. We appreciate your noting that service is polished, and for naming certain associates who provided personal and instinctive service which we will share with our team. We look forward to your return next July for another renewing stay.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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575 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
Date | Rating
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English first
Solon, Ohio
Top Contributor
61 reviews 61 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 6, 2013

Great location on the NE side of the island which is actually on the beach, unlike a number of other properties in the area that require you to walk a while to get to the water. (This location is great for beach and water activities and a 5-15 minute drive from most parts of the island. If you are doing a lot a biking the south island may be better) The Westin was just renovated and has one large pool with two smaller pools and a hot tub. They have children's activities, free corn hole games around the pool area,a fire pit/table, and ping pong(25 cents to buy balls) . There are beach rentals(not associated with the Westin) on the beach in front of the property) -kayaks, hobie cat, water bikes, umbrellas, etc. Poolside restaurants had a good selection of lunch items and a full bar. Rooms were very clean and modern(recent renovation) - not spacious, but ample size for a family of 4. We had an ocean view room that overlooked the pool area and the water beyond. Couldn't book all 6 nights directly so booked 4 through Westin and the other two through Priceline and Hotwire. Even though I could not book an oceanview room the first night, the helpful front desk person upgraded us so we could stay in the same room during our stay. Service was consistent at the restaurants. Special requests(locked out of room so asked security to let us in, housekeeping calls) took a while but were courteous and very helpful once they did come. I would definitely stay here again if in the area.

Room Tip: Hotel is a semicircle around the pools with views of the beach and ocean. Most balconies have 2 cha...
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 9, 2013
Thank you for sharing that The Westin has a great beach location and that you enjoyed our newly renovated resort and guest rooms. We appreciate your noting there are many activities, and that the poolside restaurant, Splash, had a good selection of lunch items and a full bar. Thank you for also sharing that service was consistent and that the staff was very friendly. We look forward to welcoming you back soon for another rejuvenating stay.
- Jeff Waddell, Director of Operations
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2013 via mobile

Had a wonderful time with our family - playing games, going to pool & the beach, etc. Great food & great service. Can't return soon enough. Signature Heavenly Beds were just that! This is a top knotch resort on Hilton Head Island, SC.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 8, 2013
Thank you for sharing your perspective on your recent stay at The Westin. Delighted that your family had a wonderful time enjoying our resort environment and beach location and that you had great food and service experiences. We are also glad that you enjoyed our brand new signature Heavenly Bed. We look forward to welcoming your family back soon for another rejuvenating escape.
- Jeff Waddell, Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Marys, Georgia
Top Contributor
62 reviews 62 reviews
7 hotel reviews
Reviews in 29 cities Reviews in 29 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 5, 2013

The Westin was the site for a combined business/pleasure trip in late June. The staff, the environment, the renovations and the services were outstanding.
I had to fax and mail some important legal papers during my stay, and the staff was incredibly accommodating and went out of their way to make sure I got accomplished what needed to be accomplished. They made themselves available at all times, and extended offers for help beyond my expectations.
The pool, pool and bar service, were exquisite. The servers were so friendly and courteous.
This is a beautiful place, a classy environment that combines a friendly atmosphere with a touch of elegance at all times.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 8, 2013
Thank you for sharing that you enjoyed a combined business/pleasure trip to The Westin last month. We appreciated knowing the staff, environment, renovations, and services were outstanding. Our staff strives to provide personal and instinctive service to each guest at all times. Delighted to know you enjoyed the pool, bar service, and friendly servers. We look forward to welcoming you back in the near future for another renewing stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Savannah, Georgia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 3, 2013

Just finishing up a great stay at the Westin Hilton Head Resort! The renovation is fabulous! My family and I thoroughly enjoyed the beach, pool, kids activities and island setting. If you are looking for a laid back family vacation, this is your place!

Room Tip: All rooms have balconies, so you can't go wrong. Ocean view upgrade is worth the price.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 8, 2013
Thank you for sharing that you had a great stay at The Westin and for noting that our recent renovation is fabulous. Delighted to know you enjoyed the beach, pool, kids activities, and island setting. We hope you will return soon for another renewing laid back family vacation.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 2, 2013

We are writing to let you know the outstanding service and top-notch attention that Clemencia in IRD provided for my family during our stay. My wife and I were walking to our room and for 2 days noticed the amenities cart that Clemencia was using to place amenities in the rooms. We commented that they all looked amazing and gave our room number out in a joking manner. Little did we know that upon our return after being at the pool there was a beautiful plate of chocolate covered strawberries and bottle of wine in our room. We were blown away, and we called we call my wife's family to the room to take pictures and share in this gorgeous arrangement. It was amazing that in the 20 seconds of conversation she remembered our room number, our comments and to be so diligent about customer service. We come down 1-2 times a year and always enjoy the fantastic service, but this time were totally blown away. Thank you so much to all the staff and Clemencia in IRD! our trip was June 9-12, 2013.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 8, 2013
Thank you for sharing that your family experienced outstanding service and top-notch attention at The Westin from Clemencia. We appreciate knowing that Clemencia provided a delightful surprise with her personal and instinctive gesture. We look forward to welcoming you back in the near future for another rejuvenating escape.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sanford, North Carolina, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2013

The staff at the Westin is very friendly. Any question or need that I had was answered quickly and effectively. The rooms are very clean and spacious. The view is awesome. I did not go to the spa or gym but some of my friends did and they had a great time.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeffery W, Director of Operations at The Westin Hilton Head Island Resort & Spa, responded to this review, July 8, 2013
Thank you for sharing your feedback on your stay at The Westin. We appreciate your noting the guest rooms are clean and spacious with an awesome view and also the comment on the staff being very friendly as they always strive to provide personal and instinctive service. It was nice to know that your friends did enjoy the Heavenly Spa and Westin Workout as well. We look forward to welcoming you back soon for another renewing stay.
- Jeff Waddell, Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Hilton Head
#2 Spa Hotel in Hilton Head
#3 Luxury Hotel in Hilton Head
#4 Top resorts Hotel in Hilton Head
#4 On the Beach Hotel in Hilton Head
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Official Description (provided by the hotel):
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa

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