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“Concierge should be called "Can't"cierge” 1 of 5 stars
Review of Port O Call

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Port O Call
18 S Shore Dr, Hilton Head, SC 29928   |  
Hotel amenities
Great Falls, VA
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
“Concierge should be called "Can't"cierge”
1 of 5 stars Reviewed August 1, 2012

We have owned unit 304 for 25 years, and this year, we used unit 301 belonging to our friend. We called the "new" concierge numerous times because the king matress in the master bedroom has a big hole in one side where, apparently large people have worn it down. For three days straight, we got nothing but excuse after excuse like, "we just bought those matresses 4 months ago, most Americans like these kinds of matresses, there can't be anything wrong with it. The maintenance staff is lazy and unresponsive,and will do anything to make excuses instead of work. It is the worst we have seen in 25 years. To make matters worse, our old unit 304 is completely vacant this week and we suggested swapping mattresses since it is 50 feet away...and the staff REFUSED. DO NOT STAY HERE.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Top Contributor
55 reviews 55 reviews
13 hotel reviews
Reviews in 29 cities Reviews in 29 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed March 16, 2012

Port O Call on Hilton Head Island was exceptionally clean. The furniture was great. No issues at all. We had unit #108 on second floor overlooking the pool. Kitchen was updated and had everything you need to make meals except a good sharp carving knife. I cut my thumb pretty bad with one of the dull and cheezy steak knives they had. Pools were very clean, (one heated and one not) and the grounds were cared for everyday. Hot tubs by each pool. There is a grilling area that is clean and efficient also. Our unit was really big and well maintained. 2 bedroom with a w/d and flat screen tvs in each bedroom. We had 2 baconies overlooking the pool. It's only a 5 minute walk to the beach. There are grocery stores everywhere. I don't know who wrote that they are all packed on Saturdays cuz that is not true. We did day trips to Charleston, SC and Savannah. Saw Charleston in a horse drawn carriage and Savannah on the trolley bus. Touring each city was great that way. One tip. If you go to Savannah go early and ride the whole trooley route to see what there is. Then go back and do the things that you're interested in. The initial fare covers the whole day. Funny thing..... you cannot get a corn muffin down south at any restaurant or coffee shop. And in S.C. if you don't eat at Hymen's Seafood Restaurant you are missing something fantastic. Food was great. Best seafood on Hilton Head is Crazy Crab Restaurant. There are elevators at Port O Call but we did not use them. They give you some small packets of D/W cleaner and 1 packet of laundry soap for starters, (washer and dryer in the unit). No shampoo but a few small bars of soap. There are hair dryers in each bathroom. They give you several trash bags, kleenex, 1 roll of paper towels and 6 rolls of TP. It is a quiet and clean resort. Activities were offered each day but we were too busy doing our own thing. Linens and towels were very good quality. Only negative comment was that the pillows were way to soft. There was parking for 2 cars. Alligators are on the property but we didn't see any real close to the units. They are fun to watch but remember.....they can move 40 mph. Don't get too close and don't feed them. If you feed them they have to be killed or they will associate humans with food and may grab some toddler later (even with 1 feeding). Great place to stay. We would definitely come back here.

Room Tip: I can imagine that if it were summer time our room my be noisy due to the close proximity to the poo...
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  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, South Carolina
Top Contributor
63 reviews 63 reviews
22 hotel reviews
Reviews in 32 cities Reviews in 32 cities
131 helpful votes 131 helpful votes
5 of 5 stars Reviewed January 15, 2012

Unit was impeccably clean. We thought it had just been refurbished…..no scuffs on the walls, furniture and carpet were spotless, and tile and countertops looked new. We found out later that it had been refurbished 1-2 years ago. The grounds matched the unit and with the beach access gate you could be at the beach in about 5-6 minutes on foot.

Nearby attractions include beach, shops, restaurants, the Smith Gallery at Wexford Shops, Seas Pines Plantation, Calhoun Street in Bluffton with its galleries and the Church of the Cross on the May River, Beaufort and Hunting Island State Park, Savannah with Wormsloe Plantation’s Avenue of Oaks and nearby Bluff Drive, St John the Baptist Cathedral, and city squares and riverfront.

This was our second trip to a timeshare in Shipyard Plantation, which to us is hard to beat as a location for a timeshare. Shipyard is well laid out and is one of the best examples of low country beauty we have seen. I would not hesitate to stay at any of the places within the Plantation. Port O’Call was compact and very well tended also….I am mystified by the earlier reviewer who said it was “like a glorified campground and the landscape overgrown’. The only untrimmed foliage I saw was just to the right outside the entrance to Port O’Call, and that was a buffer zone between the plantation and private homes along North Forest Beach Drive.

We had a 2 Bedroom unit with the second bedroom having twin beds. The kitchen was extremely well supplied with the only shortcoming being a lack of pantry space for supplies we brought. We were in one of the 3 story units (total of 5 with 12 units in each) with elevators which back up to one of two pools; buildings 5, 7, and 9 also have tennis courts near them. There are also 24 or so 3 bedroom cottages on the property which are across the parking area from the 3 story units. WiFi reception was very good. 3 TVs in unit with sets in bedrooms being tube…..60+ channels. Free long distance within US.

Since we visited in January, it is hard to say if noise from the pools and tennis courts would affect those in the 3 story units. We did have neighbors above and to one side of us and noticed very little noise on rare occasions…the most being when they vacuumed the floor upstairs.

There were a large number of workmen doing refurbishment in the resort replacing tile, countertops, and fixtures as well as cleaning carpet. We talked to Benny with maintenance who told us this was part of a regular cycle of refurbishing they do at Port O’Call, of which he seemed very proud.

Hilton Head is not a place where you go for amusement parks. It has miles of beaches, water activities, boat tours, horseback riding, shops and restaurants and the nearby towns of Savannah and Beaufort. A large part of the island is off limits due to the Plantations unless you stay at one, know someone staying there, or eat at a restaurant in one. You can enter Sea Pines with a $5/car fee and tour it. Sea Pines has Harbor Town, South Beach Marina, Lawton stables with horseback riding and a petting zoo, a nature preserve with abundant wildlife, Baynard Plantation ruins as well as shopping and restaurants. HHI has to have one of the best bike riding layouts in the US with plenty of paths with map stations. In the busy season, it seems as if there are more bikes than cars!

January is offseason and we found some shops and restaurants closed for all or part of the month but not enough to miss. We will be returning to HHI and will not hesitate to return to Port O’Call.

Room Tip: 3 Bedroom cottages would be best choice for a family
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  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh, NC
1 review
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 28, 2011

This was our third visit to Port O Call. Each visit has been great. However, this visit we stayed in one of the free-standing, three bedroom villas. With two young boys this made a big difference. Port O Call is well maintained but is showing some signs of age. We exchanged an RCI timeshare for this vacation and it was well worth the exchange. I would consider renting at this location. The beach is a 10 minute minute walk from the back of the community. The pools are nice. And its great to be in Shipyard Plantation to take advantage of the walking/biking paths.

  • Stayed August 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
123 reviews 123 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed March 29, 2011

Stayed week of March 19-26. Weather was great most of the week. Resort is older but nicely appointed and we stayed in recently renovated unit in 700 building. 2 pools, one heated, 2 hot tubs, steam room, sauna, tennis courts etc. We also had use of the health club at their sister resort, but we did not use it. We rented our unit so we did not get free golf like owners do, but the front desk gave us some coupons for golf just off the island for $36 each. Complex is in gated Shipyard Plantation which gives sense of security. Next to Crown Plaza Resort on dead end road so there was very little noise-very relaxing week. Grounds are kept up very well. There are gas grills in convenient locations around the grounds as well. While there were not many children, there were daily activities planned for them if they wanted to participate. At check in we declined the timeshare sales presentation offered as we have no intention of buying one. We were not pressured to take it. We brought our own bikes but they also had arrangement with local rental for very good prices. Not on the beach, but within walking distance. Overall a very nice resort for all ages.

  • Stayed March 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Port O Call

Also Known As:
Port o Call Hotel Hilton Head
Port o Call Hotel
Address: 18 S Shore Dr, Hilton Head, SC 29928
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #19 of 58 Specialty lodging in Hilton Head

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