On the 10th of February my mom passed away. I live in Chicago so I had to travel south. Since I've stayed at this hotel several times in the past I decided this time would be good for my wife and daughter who was traveling by air on the 15th, to return home on Sunday. Day after the service on the16th. The 14th I Went to this Landmark Inn to reserve a room for 2 nights, 15-16. I returned on the 15th prior to my wife's arrival where I was met by the general manager who several times reminded me of that fact, that I had reserved an extra night,the 14th. After explaining that a mistake was made she insisted this notion was so. She would not contact the lady who assisted me with the reservation. She simply insisted that it was so. I had on this occasion referred family from Philadelphia, Washington and 2 Families from Chicago. But, she continued to insist I reserved the 3rd day. When there was a simple adjustment that could have been made,to either speak to the employee or make the change she refused both. She was insensitive to what was being said. As an employee who deal with the public she in her own glory,simply didn't care. On top of the pressing events,she cared not and I will never stay in this mediocre space again. Her position was uncalled for. If not for my families presence,the place that's falling in would have been vacant. Be very careful if you decide to stay there. There are better hotels on the strip. Have yet to find if this place even has corporate offices.
- Official Description (provided by the hotel):
- The Landmark Inn has been a family owned and operated business since 1973. Located in Hartsville, South Carolina, the Landmark Inn is known for its comfort, hospitality, and convenience. Whether you're in town for business or pleasure, the Landmark Inn wants to be your place in the Pee Dee. ... more less
- Reservation Options:
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- Also Known As:
- The Landmark Hotel Hartsville
- Landmark Hotel Hartsville