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“Don't take food into the lobby or you'll get yelled at!” 2 of 5 stars
Review of Crowne Plaza Greenville

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Crowne Plaza Greenville
3.5 of 5 Hotel   |   851 Congaree Road, I-385 exit 37, Greenville, SC 29607   |  
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Ranked #18 of 62 Hotels in Greenville
atlanta, ga
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
“Don't take food into the lobby or you'll get yelled at!”
2 of 5 stars Reviewed November 29, 2013

We stayed at the Crown Plaza for a soccer tournament recently. The hotel is decently nice and is undergoing a renovation, which is understandable and wasn't a concern for our group.
There is a lot of racket and construction going on though.

I will share that our group was treated very rudely and certainly in an unprofessional manner by one of the staff. We had picked up sandwiches and returned to the hotel around noon, where our group ate them at the lobby bar. Granted this is not a restaurant but an evening bar with a couple of large tables and TVs. There are no other patrons and not even any employees working at the closed bar, so it is not like it's peak drinking time. As we start eating at the tables, one of a staff- I didn't catch her name, but she had an (european or so) accent, comes over to us and proceeds to wag her finger at us while screaming with a very foul attitude that we are not allowed to eat there. She then goes to another table and does the same to 10 year olds that are sitting there. A few minutes later, a manager came and explained that they had a policy where you could not bring outside foods anywhere but the upstairs guestrooms- at least she was courteous and professional in her demeanor, while the other older lady's attitude should have been grounds for dismissal, and the damage was already done.

A couple of thoughts for management...

First, there are no signs or anything in the lobby that state anything about a policy whereby you are not allowed to eat at the tables, had there been so, we would not have done so. If this is your policy, state it somewhere - especially if you are hosting a soccer tournament for hundreds of 10-15 year olds. Some questions for your consideration...What exactly is the point of the tables at the bar area if it is an open unenclosed area with tables, chairs, and TVs?
Could someone conceivably buy a coke at the vending machine by the elevator or at the candy/snack bar by the check in and eat it at the tables, or is this also against policy? If so, why have these items for sale? While this is more of a minor issue, the demeanor of the staff member is not and leads to to point two...For a hotel staff member to be so outwardly rude and unprofessional towards hotel guests is plain and simply unacceptable. I mentioned so to the manager and then watched the rude one hover over us murmuring to herself as we cleaned up and left. I recommend that next time you host a kids event at your hotel, that she be given the weekend off as she clearly could not maintain a proper level of self control and professionalism for someone in the 'hospitality' industry.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greg G, General Manager at Crowne Plaza Greenville, responded to this review, December 6, 2013
Thank you for your feedback on your recent visit to our hotel.Your comments allow us to improve and fine tune our ability to better serve our guests.I apologize for the lack of professionalism you experienced with our restaurant server. We have addressed this situation with her directly and she understands that her approach was not appropriate .The hotel's lobby Bar is also our all day dining room with food served daily from 11 am- 10:30 pm 7 days per week, and we do not allow guests to bring in food from outside the hotel and eat it in our restaurant. Thank you for your suggestion regarding signage as we are implementing signage to let our guests know that outside food is not allowed to be brought in to our Bar and dining room .

Your group was in the hotel as we were finishing a $5 million dollar total renovation. I hope you will allow us to be of service on a future visit to Greenville so you will be able to see that the hotel staff can deliver a exceptional guest focused experience .
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183 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Greenville, SC
Top Contributor
81 reviews 81 reviews
58 hotel reviews
Reviews in 48 cities Reviews in 48 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 18, 2013

My wife and i stayed here 1 night celebrating a birthday. The hotel is renovation is amazing, this is definitely a nice Crowne Plaza.

We had desert at the bar and a couple of great french press coffees. The rooms are super nice with modern finishes. The bed linens were brand new, mattress was great! All in all it was a 5 star short trip for us.

We will be back for sure and I highly recommend to others!

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, November 24, 2013
Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel. Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you on your next visit to Greenville.
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Johnston, South Carolina
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 10, 2013

Hotel just completing extensive renovation. I stayed here two years ago and it was good then, but it's much better now. Very clean with great service. I'm sure there were issues during renovation but I am amazed at the improvement. Well done!

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, November 12, 2013
Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel. Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you on your next visit to Greenville.
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Crawfordville, Florida, United States
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed October 22, 2013

If you like to keep your values do not stay at this hotel. Items went missing from the room and general manager was not willing to help on the matter. His response was my staff didn't take it. So if you value your belongings stay some where else.

  • Stayed October 2013, traveled with friends
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, October 24, 2013
Thank you for choosing the Crowne Plaza for your visit to Greenville. A detailed investigation was conducted by the General Manager immediately following the report of your missing item. At this time, your case has been turned over the hotel insurance company. They have been provided with your contact information and will be handling your claim moving forward. We sincerely hope for another opportunity to serve you and look forward to seeing you on your next trip.
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Savannah
Top Contributor
117 reviews 117 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed October 14, 2013

The hotel is doing a major renovation. The staff was great. Elevator very clunky, kinda scary. Air conditioning very very very loud. Shower head to high I couldn't reach it to change flow. No safe in room. Hopefully after renovation it will be better. The location is good just off 385 short drive to downtown.

Room Tip: Don't get a room near ice machine.
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, October 16, 2013
Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel. Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you on your next visit to our city. By December 2013, you will be able to enjoy the brand new Crowne Plaza Greenville.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Irmo, SC
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 13, 2013 credit card Amex Card Member Review

The hotel and staff were very nice and welcoming. The hotel was having major renovations going on which was a little inconvenient, especially not being able to work out at the hotel. But it was understandable...
Ruth's Chris right in the hotel was fabulous!

Stayed July 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, October 16, 2013
Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel. Your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to see you on your next visit to our city. By December 2013, you will be able to enjoy the brand new Crowne Plaza Greenville.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 11, 2013

These folks are renovating with marginal staff and services.
I'm surprised IHG is actually considering this location so near an expressway.
Clearly their renovating a previously owned property by Drury Inn or Comfort Inn.

  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christina S, Manager at Crowne Plaza Greenville, responded to this review, October 16, 2013
Thank you for taking the time out of your schedule to complete a review regarding your recent stay at our hotel. Your feedback is extremely valuable to us. The hotel has recently come under new ownership who have invested 5 Million dollars in the complete renovation of the property. The project began in June, and is being completed in phases in order to minimize guest impact. By December, you will be able to enjoy the brand new Crowne Plaza Greenville. We hope to see you on your next visit to our city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Greenville

Address: 851 Congaree Road, I-385 exit 37, Greenville, SC 29607
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Romantic Hotel in Greenville
#14 Family Hotel in Greenville
#17 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Greenville 3.5*
Number of rooms: 202
Official Description (provided by the hotel):
The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bi-Lo Center Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm. Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 203 beautify appointed deluxe king and double bedded rooms with our plush Sleep Advantage 7 layer beds .For your comfort and enjoyment we provide the following amenities and services...•Complimentary High Speed Wireless Internet Service •24 hour fitness center •Indoor heated pool for year round enjoyment •Room service •The award winning Ruth's Chris restaurant located in the hotel The BIG Bar located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 6,500 sq. ft. of meeting space the hotel can host meetings and banquet from 10-400 guests and earn IHG Rewards Points for your events. ... more   less 
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Also Known As:
Crowne Plaza Greenville Hotel Greenville
Greenville Crowne Plaza

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