We stayed at the Crown Plaza for a soccer tournament recently. The hotel is decently nice and is undergoing a renovation, which is understandable and wasn't a concern for our group.
There is a lot of racket and construction going on though.
I will share that our group was treated very rudely and certainly in an unprofessional manner by one of the staff. We had picked up sandwiches and returned to the hotel around noon, where our group ate them at the lobby bar. Granted this is not a restaurant but an evening bar with a couple of large tables and TVs. There are no other patrons and not even any employees working at the closed bar, so it is not like it's peak drinking time. As we start eating at the tables, one of a staff- I didn't catch her name, but she had an (european or so) accent, comes over to us and proceeds to wag her finger at us while screaming with a very foul attitude that we are not allowed to eat there. She then goes to another table and does the same to 10 year olds that are sitting there. A few minutes later, a manager came and explained that they had a policy where you could not bring outside foods anywhere but the upstairs guestrooms- at least she was courteous and professional in her demeanor, while the other older lady's attitude should have been grounds for dismissal, and the damage was already done.
A couple of thoughts for management...
First, there are no signs or anything in the lobby that state anything about a policy whereby you are not allowed to eat at the tables, had there been so, we would not have done so. If this is your policy, state it somewhere - especially if you are hosting a soccer tournament for hundreds of 10-15 year olds. Some questions for your consideration...What exactly is the point of the tables at the bar area if it is an open unenclosed area with tables, chairs, and TVs?
Could someone conceivably buy a coke at the vending machine by the elevator or at the candy/snack bar by the check in and eat it at the tables, or is this also against policy? If so, why have these items for sale? While this is more of a minor issue, the demeanor of the staff member is not and leads to to point two...For a hotel staff member to be so outwardly rude and unprofessional towards hotel guests is plain and simply unacceptable. I mentioned so to the manager and then watched the rude one hover over us murmuring to herself as we cleaned up and left. I recommend that next time you host a kids event at your hotel, that she be given the weekend off as she clearly could not maintain a proper level of self control and professionalism for someone in the 'hospitality' industry.
- Official Description (provided by the hotel):
- The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bi-Lo Center Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm. Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 203 beautify appointed deluxe king and double bedded rooms with our plush Sleep Advantage 7 layer beds .For your comfort and enjoyment we provide the following amenities and services...•Complimentary High Speed Wireless Internet Service •24 hour fitness center •Indoor heated pool for year round enjoyment •Room service •The award winning Ruth's Chris restaurant located in the hotel The BIG Bar located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 6,500 sq. ft. of meeting space the hotel can host meetings and banquet from 10-400 guests and earn IHG Rewards Points for your events. ... more less
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- Also Known As:
- Crowne Plaza Greenville Hotel Greenville
- Greenville Crowne Plaza