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“Just what I expect from Crowne Plaza” 5 of 5 stars
Review of Crowne Plaza Greenville

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Crowne Plaza Greenville
3.5 of 5 Hotel   |   851 Congaree Road, I-385 exit 37, Greenville, SC 29607   |  
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Ranked #20 of 62 hotels in Greenville
Fergus Falls, Minnesota
Top Contributor
57 reviews 57 reviews
40 hotel reviews
Reviews in 35 cities Reviews in 35 cities
18 helpful votes 18 helpful votes
“Just what I expect from Crowne Plaza”
5 of 5 stars Reviewed May 15, 2012

This was a typically comfortable Crowne Plaza. Very proficient front desk. Room was very liveable with a terrific pillow top bed with nice bedding and comforter. Being a club member we were on the top/6th floor which is a "quiet" floor which I really appreciate. The only complaint was a VERY small closet. I was there for a 4 night stay and had quite a few items to hang.

Room Tip: 6th floor is designated a "quiet" floor.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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168 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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English first
Maryland
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2012

The Crowne Plaza is a great place to stay if you are in Greenville,SC. The front desk staff is helpful, polite, and will go out of there way to prvide you with assistance. The shuttle driver Ponderosa is the BEST!!!! She picked me up from the airport and has the most pleasant attitude. I really enjoyed her company coming and going to the airport. During my stay I had the pleasure of another driver on Friday and Saturday named Will. He was such a gentleman when it came to dropping off and picking up my sororirty sisters and I from our outings of having lunch. The general manager was on the property that Friday and was so accommodating when it came to helping those who needed it. The breakfast buffet was tasty for only $9.99. I really enjoyed the fact that they offered complmentary coffee and water in the lobby area. The manager on duty named Rick had to pull shuttle duty and let me tell you Iwaspleased to see management step up and help out. This was an enjoyable stay for me from check in to check out.

  • Stayed April 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odenville, Alabama
Senior Contributor
35 reviews 35 reviews
26 hotel reviews
Reviews in 25 cities Reviews in 25 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 8, 2012

Hotels.com totally screwed up our reservations....but Alex at the Front Desk was patient and very helpful while we got it straightened out. 100% non-smoking hotel. I am a smoker. There is only one spot wayyy out back with a couple of benches - no shelter from the elements.

Ruth's Chris staff very friendly and let us smoke outside on their patio - even though no one else was out there and it was inconvenient for the bartender. They served with smiles.

Breakfast staff friendly. Rooms good.

Room Tip: If you are a smoker - close to elevator, low floor - I requested and they accomodated!
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  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed April 6, 2012 via mobile

Rooms were outdated and not serviced on time, front desk staff unfriendly, they never smile or greet the guests, they acted like they were doing a favor by checking me in, this hotel should not be rated 3 stars, I travel constantly all over the US, and I had stayed in 2 star hotels cleaner and nicer than this crown plaza!

  • Stayed April 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rick B, General Manager at Crowne Plaza Greenville, responded to this review, April 9, 2012
I really appreciate your taking the time to write a review of your experience at our Crown Plaza Hotel. First off allow me to apologize for way the manner in which you were registered. I would like to talk to you in person or via email (rburnette@cpgreenville.com) to gather additional information so that I can use this as a coaching event for our team members. We really do endeavor to show our patrons true hospitality. It is obvious from your review that we failed to show you the hospitality that we are capable of.
Rick Burnette
General Manager
Crowne Plaza, Greenville
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Slidell, Louisiana
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 10, 2012

First i want to say that Rick at the front desk was very nice and helpful. staying in a hotel on christmas is difficult do to limited staff. I felt very welcomed at this hotel.

Don

Room Tip: All the rooms should be great because the hotel sits back from the main road.
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  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asheville, North Carolina
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 16, 2012

we had a wonderful experience at this hotel . It was our anniversary and the desk associate
upgraded us to a suite, which was awesome. The only negative was the in-room coffee but they had fresh in the lobby for free.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wilmington, nc
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 11, 2012

Stayed for one night while in town for business. The hotel is convenient to all Greenville attractions, but honestly you never had to leave the hotel for anything! The staff when you checked in, at Ruths Chris, and in the Lobby Lounge were extremely helpful and accomadating. Will stay there on my future trips to Greenville!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Greenville

Address: 851 Congaree Road, I-385 exit 37, Greenville, SC 29607
Phone Number:
Location: United States > South Carolina > Greenville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Greenville
#13 Family Hotel in Greenville
#21 Business Hotel in Greenville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Greenville 3.5*
Official Description (provided by the hotel):
The Crowne Plaza hotel is located directly off Greenville's I-385 inner loop 8 miles from Greenville- Spartanburg airport (GSP). Just minutes from Greenville's vibrant uptown entertainment and dining district, the Bi-Lo Center Arena and T.D. Convention Center with plenty of free parking for cars & motor coaches. Complimentary shuttle service is provided to the airport, downtown Greenville and within a 5 mile radius of the hotel from 6am- -11pm. Just up the street from the Haywood Shopping Mall with a wide variety of dining options close by.Your will enjoy 203 beautify appointed deluxe king and double bedded rooms with our plush Sleep Advantage 7 layer beds .For your comfort and enjoyment we provide the following amenities and services...•Complimentary High Speed Wireless Internet Service •24 hour fitness center •Indoor heated pool for year round enjoyment •Room service •The award winning Ruth's Chris restaurant located in the hotel The BIG Bar located in the hotels sky- lit atrium provides all day dining with a great selection of appetizers, sandwiches salads and your favorite beverages • National Winner of Crowne Plaza Hotel's Quality Excellence Award Ruth's Chris provides all food and beverage service throughout the hotel including room service, all day dining and banquets and of course visit their main dining room to enjoy their famous mouth watering custom aged Midwestern beef broiled to perfection. The Crowne Plaza is the "The Place to Meet" with over 6,500 sq. ft. of meeting space the hotel can host meetings and banquet from 10-400 guests and earn IHG Rewards Points for your events. ... more   less 
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Also Known As:
Crowne Plaza Greenville Hotel Greenville
Greenville Crowne Plaza

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